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The Microsoft 77-884: Outlook 2010 exam evaluates the users’ understanding of the Outlook 2010 functionality. It measures the candidates’ ability to perform various technical tasks related to Outlook 2010, including formatting email message content with the help of character & paragraph formatting, creating or inserting graphic components (tables, charts, SmartArt graphics) into messages; sending messages to the private recipients with the help of the Bcc field. In addition, this test assesses the applicants’ proficiency in creating contact records, appointments, and tasks from incoming messages; setting up contact groups to improving communication with other Outlook users; sharing schedule information with other Outlook users; scheduling meetings involving system and people resources, and delegating tasks to others.
Important Features of Microsoft 77-884 Exam
The Microsoft 77-884 exam is recommended for those users who can utilize paragraph formatting and character formatting to format content in email messages. The target candidates should have a basic understanding of the Outlook 2010 features and capabilities. They should know how to customize Outlook Window and Quick Access Toolbar so as to maximize efficiency. Some of the skills that the potential individuals should have are organizing Outlook items, displaying various mail folders/calendar/task list/address book views, displaying multiple calendars, and sharing calendars with the Outlook users. The applicants should check out the objectives of this test on the official website before attempting it.
Key Details of Microsoft 77-884 Exam
The Microsoft 77-884 test consists of around 40-60 questions. The applicants will be given 50 minutes to complete all these questions. To succeed in the exam, the learners should get the passing score of 700 points out of a possible 1000. The test is available in the Traditional Chinese, Japanese, and Russian languages. The registration process is made on the official exam webpage and requires paying the fee of $100.
If the candidates fail to achieve the expected score at the first attempt, they can retake the exam after 24 hours from this unsuccessful try. If they fail the successive attempts, they have to wait 14 days between each of these tries. The maximum number of times you can take the test is five times within a year.
Main Topics of Microsoft 77-884 Exam
The skills and knowledge covered in the Microsoft 77-884 exam can be grouped into 6 domains that are discussed below:
- Managing an Outlook Environment (15-20%)
The first topic of the Microsoft 77-884 exam digs into applying and manipulating Outlook options; manipulating item tags; arranging content pane; applying filter tools and search tools; printing Outlook items. The skills that a candidate must develop under this subject area include manipulating general settings, mail, calendar, notes, journal, tasks, and language as well as categorizing items. The applicants should be also proficient in setting flags; setting a sensitivity level; marking items (read/unread); viewing message properties; showing or hiding fields; changing reading view; using reminder window & people pane; using built-in search folders, printing attachments, multiple messages, calendars, tasks, as well as multiple notes.
- Creating & Formatting Item Content (25-30%)
The second objective covers creating and sending email messages. This captures specifying message themes; specifying a plain text/HTML message/rich text content format; showing or hiding fields like From & Bcc; setting reminders for email recipients, and specifying sending accounts. It also covers such abilities as specifying the folder for sent items; configuring options for message delivery; configuring options for voting & tracking; contacting group message sending. The next skill set covered within this section includes performing, creating editing, deleting, and duplicating Quick Steps as well as resetting default settings from Quick Steps. Another areas measured are creating, formatting, and attaching item content. The examinees should have the relevant skills in inserting graphical elements; inserting hyperlinks; using formatting tools; applying styles; creating styles are tackled; creating themes; using Paste Special; formatting graphical elements; attaching Outlook items; and attaching external files.
- Managing Email Messages (25-30%)
Within the third subject area of the Microsoft 77-884 exam, the first subsection deals with mailbox clean-up. This is about viewing mailbox size; saving message attachments; using the external format to save messages; ignoring a conversation; utilizing clean-up tools. This is followed by creating, modifying, and deleting rules. It covers managing junk mails and using Never Block Sender (NBS)/NBS Domain/Mailing list/Block sender to filter mails. The last segment to be addressed deals with managing contents of automatic messages and contains the skills, such as managing signatures; specifying HTML/plain-text messages font; specifying replies & forwards options; setting default font/theme/stationery for HTML messages.
- Managing Contacts (15-20%)
The candidates should have expertise in creating and manipulating contacts as well as creating and manipulating contact groups. It explores modifying business card set on default; forwarding contacts; updating contacts in the address book; creating contact groups and managing its membership. Other skills covered include showing contact group notes; forwarding contact group; deleting contact group; sending meetings.
- Managing Calendar Objects (15-20%)
This section deals with creating and manipulating appointments & events. This includes your skills in setting appointment options; printing appointment details; forwarding an appointment; scheduling meetings. This is succeeded by creating and manipulating meeting requests. This subtheme focuses on setting response options; updating meeting requests; cancelling meetings/invitations; proposing new meeting time. The last subsection addresses manipulating the calendar pane. It delves into arranging calendar view; changing calendar colour; displaying or hiding calendars; creating calendar groups.
- Working with Notes, Journal Entries, and Tasks (5-10%)
The final subject area digs into creating and manipulating tasks. Within it, the applicants should demonstrate that they are capable of creating tasks; managing task details; sending status reports; marking completed tasks. Other skills covered include copying or moving tasks to other folders; assigning tasks to alternative Outlook users; accepting or declining task assignments; updating assigned tasks; using the current view. This domain also measures the expertise of the test takers in creating and manipulating notes. This includes creating notes; changing the current view; categorizing notes. Creating and manipulating journal entries is the last subsection within this module. It comes with recording Outlook items automatically; recording files automatically; editing journal entries.
Career Opportunities after Passing Microsoft 77-884 Exam
If you pass the Microsoft 77-884 exam with flying colours, you can apply your expertise to the job role of an Office Support Specialist. The duties of this professional depend on the company size and revolve around performing the day-to-day office operations, such as compiling documents and filling them, using a computer, distributing/gathering mails, and coordinating deliveries. This specialist can also work as a receptionist where he/she can answer as well as direct phone calls and provide necessary assistance to clients or visitors. According to the PayScale.com website, the average remuneration for this position is around $40,000 per year.
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