Advanced Cisco Collaboration Video Lab Course - CUCM TMS Jabber CLCOR

Course Overview

This comprehensive hands-on course is designed to help you gain real-world experience with Cisco Collaboration technologies, focusing specifically on video communication and conferencing tools. The course includes extensive labs and practical exercises centered around Cisco Unified Communications Manager (CUCM), Cisco TelePresence Management Suite (TMS), Cisco Jabber, and other video endpoints that are an integral part of Cisco’s Collaboration portfolio.

Whether you're preparing for the Cisco CCNA Collaboration 210-065 CIVND exam or you're working with Cisco collaboration equipment in your current job, this course is structured to deepen your understanding and sharpen your skills. You will walk through realistic lab scenarios to help solidify your theoretical knowledge while applying what you learn to real Cisco equipment, configurations, and use cases.

Through guided demonstrations and hands-on practice, you will learn how to install, configure, manage, and troubleshoot Cisco video collaboration technologies. By the end of the course, you will be able to confidently deploy video conferencing solutions in enterprise environments, analyze and resolve common issues, and manage collaboration devices more effectively.

What You’ll Learn

• Gain practical, hands-on experience with Cisco video collaboration labs, aligned with the objectives of the CCNA Collaboration 210-065 CIVND certification
  
  

• Develop the technical skills required to effectively manage Cisco Collaboration devices in real-world environments
  
  

• Learn to troubleshoot and analyze performance issues in Cisco video endpoints and other related systems
  
  

• Enhance your day-to-day job performance by gaining deeper insights into Cisco video conferencing tools and architecture
  
  

• Begin implementing solutions involving Cisco video endpoints, TelePresence systems, Jabber, and CUCM with confidence

Who This Course is For

This course is ideal for IT professionals, network engineers, collaboration engineers, and anyone seeking to expand their expertise in Cisco Collaboration technologies. If your role involves configuring, managing, or troubleshooting video collaboration devices and infrastructure, this course provides essential knowledge and skills. It is also a strong resource for those preparing for Cisco certification exams that include video and voice collaboration components.

Prior experience with basic networking concepts and a general understanding of Cisco technologies is helpful but not strictly required. The labs and explanations are designed to guide learners at all levels.

Course Contents and Structure

The course is organized into several key sections, each focusing on a critical component of Cisco's Collaboration video systems. Through labs, video lectures, and detailed walkthroughs, each section builds on the previous one to provide a comprehensive learning experience.

1. Introduction to Cisco Collaboration Video Systems

In this opening module, you'll be introduced to the core concepts of Cisco Collaboration and its importance in modern business communication. We’ll cover the evolution of collaboration tools, with a focus on how video endpoints and conferencing have become central to remote and hybrid work environments. You'll learn the role of CUCM, TMS, Jabber, and other tools in the Cisco ecosystem.

Topics include:

• Overview of Cisco Collaboration Architecture
  
  

• Components of the Video Collaboration System
  
  

• Understanding Unified Communications and TelePresence
  
  

• How CUCM, TMS, and Jabber integrate into the ecosystem

2. Cisco Unified Communications Manager (CUCM) Lab Setup

This section dives into CUCM, the heart of Cisco's voice and video communication systems. You’ll set up your own lab environment, walk through the installation of CUCM, and learn how to configure it for real-world scenarios.

Labs and lessons include:

• Installing CUCM in a virtual lab environment
  
  

• Configuring users, devices, and directory integration
  
  

• Call routing and call control fundamentals
  
  

• Codec negotiation and media resources
  
  

• Configuring SIP trunks and inter-cluster communication

3. Working with Cisco TMS (TelePresence Management Suite)

TMS is essential for scheduling and managing Cisco TelePresence meetings and endpoints. This section focuses on how to install, configure, and operate TMS in coordination with CUCM and other infrastructure components.

Key learning areas:

• Introduction to Cisco TMS architecture
  
  

• Installing and integrating TMS with CUCM
  
  

• Managing and scheduling TelePresence meetings
  
  

• Endpoint registration and monitoring
  
  

• Troubleshooting TMS-related issues

4. Cisco Jabber Configuration and Integration

Cisco Jabber provides a unified communications experience for end-users, allowing instant messaging, voice, video, voicemail, and presence in one application. In this module, you'll learn how to deploy and integrate Jabber in a collaborative environment.

Topics include:

• Installing and configuring Cisco Jabber
  
  

• Directory integration and user profiles
  
  

• Understanding service discovery and configuration files
  
  

• Jabber to Jabber video communication setup
  
  

• Troubleshooting Jabber login, audio, and video issues

5. Video Endpoints and TelePresence Systems

This section covers different types of Cisco video endpoints, including DX, MX, and SX series devices. You will learn how to register these endpoints with CUCM, configure them for optimal performance, and manage real-time video communication.

In-depth labs and lessons cover:

• Registering video endpoints with CUCM
  
  

• Endpoint configuration using web GUI and CLI
  
  

• Troubleshooting registration and connectivity issues
  
  

• Firmware upgrades and device monitoring
  
  

• Best practices for room-based TelePresence systems

6. Real-World Scenarios and Troubleshooting

Once you've built your foundational knowledge, this module challenges you with real-world scenarios and troubleshooting cases. These exercises are designed to simulate what you’ll face on the job, allowing you to apply your knowledge in practical ways.

Scenarios include:

• Diagnosing and resolving one-way audio or video
  
  

• Solving registration issues between endpoints and CUCM
  
  

• Analyzing logs and call detail records (CDRs)
  
  

• Troubleshooting media path and codec mismatches
  
  

• Identifying firewall and NAT issues in video calls

7. Exam Preparation and Study Tips

If you're pursuing Cisco certifications, this section provides targeted advice for preparing for the 210-065 CIVND exam. You’ll get insights into question formats, lab-based exam expectations, and study resources.

Topics include:

• Breakdown of exam objectives
  
  

• How to focus your lab practice for exam success
  
  

• Study tips and recommended Cisco documentation
  
  

• Time management strategies for hands-on exams

Learning Outcomes

By completing this course, you will:

• Have a solid understanding of how Cisco video collaboration systems work from the ground up
  
  

• Be able to set up and configure CUCM, TMS, and Cisco Jabber in a lab or production environment
  
  

• Understand how to register and manage Cisco video endpoints
  
  

• Troubleshoot common video conferencing issues effectively
  
  

• Prepare confidently for the CCNA Collaboration 210-065 CIVND exam (or relevant updated equivalents)

Tools and Technologies Used

During the course, you will get hands-on experience with:

• Cisco Unified Communications Manager (CUCM)
  
  

• Cisco TelePresence Management Suite (TMS)
  
  

• Cisco Jabber for Windows/Mac
  
  

• Cisco DX/MX/SX series endpoints
  
  

• Cisco Expressway Core and Edge (brief overview)
  
  

• Packet capture tools and log analyzers
  
  

• VMware or other virtualization software for lab setup

Requirements

To maximize your success in this advanced collaboration course, participants should possess foundational networking knowledge equivalent to CCNA-level understanding of IP networking principles, routing protocols, and network infrastructure components. This baseline knowledge ensures that you can effectively engage with the more sophisticated collaboration technologies covered throughout the course.

Basic CCNA Voice or CCNA Collaboration certification knowledge is highly recommended, as this course builds upon fundamental unified communications concepts including call processing, signaling protocols, and voice network design principles. Familiarity with Session Initiation Protocol (SIP), H.323 protocols, and Real-time Transport Protocol (RTP) will enhance your learning experience.

Previous exposure to Cisco Unified Communications Manager administration interfaces and basic telephony concepts will prove beneficial, though not strictly mandatory. Understanding of network quality of service (QoS) principles and VLAN configuration is advantageous for comprehending the network infrastructure requirements of collaboration deployments.

Comprehensive Course Description

Welcome to the most comprehensive CCNA Collaboration 210-065 CIVND Implementing Cisco Video Network Devices Laboratory Course available. This intensive training program serves as your definitive guide for mastering Cisco Collaboration device configuration, management, and troubleshooting across telepresence units, video endpoints, and unified communications platforms.

This course has been meticulously designed to provide extensive hands-on experience with the exact technologies and configuration scenarios you will encounter in professional collaboration deployments. Every laboratory exercise has been carefully crafted to reinforce critical concepts while building practical skills that translate directly to real-world implementation challenges.

The curriculum covers essential topics for both certification preparation and professional development, ensuring that participants develop competencies that are immediately applicable in enterprise collaboration environments. The laboratory-focused approach means that theoretical concepts are immediately reinforced through hands-on configuration exercises using industry-standard equipment and software platforms.

Management and Troubleshooting

Laboratory Exercise 6: Problem Reporting and Log Collection for Jabber Clients Participants will master the essential troubleshooting tools and techniques necessary for supporting Jabber client deployments in enterprise environments. The laboratory covers log collection procedures, problem report generation, and integration with Cisco support tools. You will learn to interpret client logs, identify common configuration issues, and establish systematic troubleshooting methodologies.

Laboratory Exercise 7: CUCM Configuration for DX650 Desktop Collaboration Devices This comprehensive laboratory covers the complete integration process for Cisco DX650 desktop collaboration devices. You will learn device-specific configuration parameters, understand the unique capabilities of Android-based collaboration endpoints, and configure advanced features including application management and corporate directory integration. The exercise includes detailed coverage of device security policies and enterprise deployment considerations.

Laboratory Exercise 8: Call Placement and Statistics Analysis Using Jabber Participants will conduct detailed analysis of call setup procedures and performance metrics using Cisco Jabber clients. The laboratory covers call detail record analysis, quality metrics interpretation, and network performance monitoring. You will learn to use built-in diagnostic tools, interpret call statistics, and identify potential network issues that impact call quality.

Video Endpoint Configuration and Management

Laboratory Exercise 9: Introduction to TC Software Based Endpoints This foundational laboratory provides comprehensive introduction to Cisco TelePresence endpoints running TC software. You will learn about the TC software architecture, understand the web-based management interface, and explore the extensive configuration options available for room-based video systems. The exercise covers initial setup procedures, network configuration, and basic system administration tasks.

Laboratory Exercise 10: TC Software Endpoint Calibration and Optimization Settings Participants will master the sophisticated calibration procedures required for optimal video endpoint performance. The laboratory covers camera positioning, audio tuning, and display configuration for various room environments. You will learn to use automatic calibration features, perform manual adjustments, and optimize settings for different use cases including executive offices, conference rooms, and open collaboration spaces.

Laboratory Exercise 11: EX90 Registration and Configuration on CUCM This detailed laboratory focuses specifically on integrating Cisco EX90 personal telepresence systems with Cisco Unified Communications Manager. You will configure device profiles, understand registration requirements, and establish the necessary network services for successful integration. The exercise includes comprehensive coverage of security certificates, encryption settings, and advanced calling features.

Laboratory Exercise 12: EX90 Registration Process and Troubleshooting Building upon the initial configuration, this laboratory provides a deep understanding of the EX90 registration process with CUCM. You will analyze registration logs, understand the various registration states, and develop systematic approaches to resolving registration failures. The exercise includes detailed network analysis and packet capture interpretation.

Management and Monitoring Systems

Laboratory Exercise 25: EX90 Provisioning Using Cisco TMS Participants will master the centralized provisioning capabilities of Cisco TelePresence Management Suite for EX90 endpoint deployment. The laboratory covers device discovery, automated configuration deployment, and centralized management policies. You will learn to configure provisioning templates, understand device grouping strategies, and implement enterprise-scale deployment procedures.

Laboratory Exercise 26: Automated Conference Scheduling Using Cisco TMS This advanced laboratory focuses on the sophisticated conference scheduling and management capabilities within Cisco TelePresence Management Suite. You will configure automatic conference creation, integrate with corporate calendaring systems, and implement advanced scheduling policies including resource conflict resolution and participant notification procedures.

Laboratory Exercise 27: TMS Monitoring and Ticketing Service Implementation Participants will implement comprehensive monitoring and support ticketing capabilities using Cisco TelePresence Management Suite. The laboratory covers proactive monitoring configuration, automated alert generation, and integration with enterprise service management systems. You will learn to configure performance thresholds, understand escalation procedures, and implement comprehensive system health monitoring.

Laboratory Exercise 28: TMS Reporting Tools and CDR Analysis This detailed laboratory covers the extensive reporting and call detail record analysis capabilities within Cisco TelePresence Management Suite. You will learn to generate comprehensive usage reports, perform detailed call analysis, and export data to external analysis tools including Excel and database systems. The exercise includes advanced filtering techniques and custom report generation.

Advanced Analysis and Optimization

Laboratory Exercise 29: MCU Conference and Media Statistics Analysis Participants will perform comprehensive analysis of Multipoint Control Unit conference statistics and media quality metrics. The laboratory covers detailed performance analysis, resource utilization monitoring, and optimization techniques for maximizing conference quality and system capacity. You will learn to interpret complex performance metrics and implement optimization strategies.

Laboratory Exercise 30: TMS Phonebook Integration and Endpoint Configuration This final comprehensive laboratory covers the integration of centralized phonebook services with individual endpoints using Cisco TelePresence Management Suite. You will configure corporate directory integration, implement automated phonebook synchronization, and establish advanced directory features including presence integration and federated directory services.

Target Audience and Professional Development

This intensive laboratory course has been specifically designed for networking and collaboration professionals who possess foundational CCNA and CCNA Voice or Collaboration knowledge and demonstrate genuine curiosity about advancing their expertise in the collaboration technology domain. The curriculum is particularly valuable for individuals who currently operate collaboration devices in their daily responsibilities but seek deeper understanding to enhance their professional capabilities in configuring, installing, operating, and troubleshooting Cisco Collaboration infrastructure components.

The course is ideal for network engineers transitioning into collaboration specializations, systems administrators responsible for unified communications platforms, collaboration specialists seeking advanced certification, and technical consultants involved in enterprise collaboration deployments. Additionally, the program serves professionals preparing for advanced Cisco certifications including CCNA Collaboration and CCNP Collaboration tracks.

The hands-on laboratory approach ensures that participants develop immediately applicable skills that translate directly to improved job performance and career advancement opportunities. The comprehensive coverage of real-world scenarios and enterprise-grade configurations provides the practical experience necessary for success in demanding professional environments where collaboration technologies are mission-critical infrastructure components.

Learning Methodology and Course Structure

The course employs a highly interactive laboratory-based learning methodology that emphasizes hands-on experience with actual Cisco collaboration equipment and software platforms. Each laboratory exercise is designed to build upon previous learning while introducing new concepts and technologies in a logical progression that mirrors real-world implementation scenarios.

The curriculum structure ensures that participants gain both breadth and depth of knowledge across the complete Cisco collaboration technology stack. Beginning with fundamental device configuration and progressing through advanced integration scenarios, the course provides comprehensive coverage of topics essential for professional competency in collaboration technology deployment and management.

Detailed documentation and step-by-step procedures ensure that participants can successfully complete complex configuration tasks while understanding the underlying technical principles and best practices. The combination of guided exercises and independent exploration activities promotes both structured learning and creative problem-solving skill development.

Professional Certification Preparation

This comprehensive laboratory course provides excellent preparation for multiple Cisco certification tracks including CCNA Collaboration 210-065 CIVND certification and advanced CCNP Collaboration certifications. The hands-on experience gained through extensive laboratory exercises directly supports the practical skills assessment components of professional certification examinations.

The curriculum coverage aligns closely with official Cisco certification objectives while providing additional depth and practical experience that extends beyond basic certification requirements. Participants completing this course will have demonstrated competency with the exact technologies and configuration scenarios commonly encountered in certification laboratory examinations.

The real-world focus of the laboratory exercises ensures that participants develop not only certification-relevant skills but also practical expertise that enhances their professional value and career advancement opportunities in the rapidly growing collaboration technology field.

Course Completion and Continuing Education

Upon successful completion of this intensive laboratory course, participants will have acquired comprehensive practical experience with enterprise-grade Cisco collaboration technologies and demonstrated competency in complex configuration and troubleshooting scenarios. The skills and knowledge gained provide an excellent foundation for continued professional development and specialization in advanced collaboration technologies.

Graduates of this program are well-prepared to pursue advanced certification tracks, assume greater responsibilities in collaboration technology roles, and contribute significantly to enterprise collaboration initiatives. The comprehensive hands-on experience serves as a solid foundation for continuing education in emerging collaboration technologies and industry best practices.

The course completion represents a significant milestone in professional development for collaboration technology specialists and provides the practical expertise necessary for success in increasingly complex enterprise collaboration environments where technical excellence and problem-solving capabilities are essential for organizational success.