Cisco 210-060 CICD: Configuration and Implementation of Collaboration Devices

What You'll Learn

This course equips you with a comprehensive understanding of Cisco Collaboration devices and solutions, focusing on the practical knowledge required to implement and maintain Cisco Unified Communications (UC) environments. You will become proficient in:

• Navigating end-user interfaces within Cisco Collaboration platforms.
  
  

• Understanding and configuring telephony and mobility features that enhance unified communications.
  
  

• Performing maintenance and troubleshooting for Cisco UC solutions.
  
  

• Handling the routine administration tasks essential for managing Cisco Collaboration systems effectively.

Requirements

There are no strict prerequisites to enroll in this Cisco 210-060 CICD: Implementing Cisco Collaboration Devices course, making it accessible to learners with varying levels of experience. Whether you are new to Cisco Collaboration technologies or an IT professional seeking to broaden your expertise, this course is designed to accommodate all skill levels. For beginners, the course introduces foundational concepts gradually, ensuring you build a solid understanding before moving into more complex topics. This step-by-step approach allows even those without prior experience in unified communications or Cisco platforms to confidently follow the material and develop practical skills.

While prior knowledge of Cisco Collaboration is not required, having a basic understanding of networking concepts can be advantageous. Familiarity with fundamental topics such as IP addressing, subnetting, and core network protocols may help you better grasp how Cisco Collaboration devices integrate within broader enterprise networks. However, this course includes sufficient explanations of networking principles as they apply to Cisco’s unified communications solutions, so learners with little or no networking background can still succeed. Additionally, a general comfort level with using computers and navigating software interfaces will benefit you as much of the course involves configuring Cisco Unified Communications Manager and related systems through graphical user interfaces.

Access to a lab environment is recommended, though not mandatory, to maximize your hands-on learning. Whether through a physical home lab setup, virtual lab platforms, or cloud-based Cisco environments, practicing real device configuration and administration greatly reinforces theoretical knowledge. For those who do not have access to such labs, the course offers detailed video demonstrations, walkthroughs, and downloadable scripts to simulate real-world tasks. This combination of guided practice and practical examples ensures you gain confidence in day-to-day administration activities, even without direct device access.

Active participation and a commitment to consistent study are essential for mastering the content. Dedicating time to work through labs, review configuration files, and complete exercises helps build the muscle memory necessary for efficient administration of Cisco Collaboration solutions. This hands-on engagement is critical not only for passing certification exams but also for developing skills that translate directly to workplace success.

Finally, having a genuine interest in Cisco’s Collaboration technologies and unified communications is important. The course covers a broad range of features, from telephony and mobility to user administration and system maintenance. An eagerness to understand how these components interact within enterprise communication systems will deepen your learning and retention. With dedication and curiosity, you’ll be well-prepared to implement, manage, and troubleshoot Cisco Collaboration devices effectively.

Course Description

The Cisco 210-060 CICD: Implementing Cisco Collaboration Devices course is designed to equip IT professionals, network engineers, and system administrators with the skills and knowledge needed to effectively implement and manage Cisco Collaboration solutions. While the 210-060 CICD exam itself is considered a legacy certification, the core content covered in this course remains highly relevant for anyone responsible for administering Cisco Unified Communications environments. The course offers a comprehensive introduction to the essential components, features, and operational tasks that underpin Cisco Collaboration devices and systems.

This training emphasizes a hands-on, practical approach to learning, blending theoretical concepts with real-world application. The course includes numerous labs and step-by-step walkthroughs that simulate day-to-day administrative tasks, ensuring you not only understand the principles but also develop the confidence to apply them in live environments. Through guided exercises, you will become proficient in navigating end-user and administrative interfaces, mastering telephony and mobility features, and performing routine maintenance on Cisco Unified Communications solutions. This hands-on experience is critical for reinforcing learning and building practical skills that are immediately transferable to your workplace.

A key focus of the course is understanding the various components of a Cisco Collaboration solution and how they interact to deliver seamless communication services. You will delve into the architecture and functionality of systems such as Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CME), Cisco Unity Connection, and the Cisco Unified Communications Manager IM and Presence Service. Alongside learning the administrative interfaces of these platforms, the course explains important concepts like call flows and signaling types, helping you visualize how voice and data traffic move through the collaboration network.

By grasping these fundamentals, you gain insight into how Cisco’s Collaboration devices and software work together to enable unified communication experiences. This includes managing endpoints, configuring user features, and supporting telephony services that meet organizational needs. Additionally, the course covers the maintenance aspects of Cisco Collaboration environments, including troubleshooting common issues, applying updates, and performing routine health checks to ensure system reliability and performance.

Overall, the Cisco 210-060 CICD course serves as both a valuable refresher for seasoned professionals and a foundational training program for newcomers to Cisco Collaboration technologies. Whether your goal is to enhance your technical skills, prepare for legacy certification exams, or simply build a solid understanding of Cisco’s communication solutions, this course offers the knowledge and practical experience to support your professional growth. By the end of the training, you will be well-prepared to confidently manage Cisco Collaboration devices and contribute effectively to your organization’s communication infrastructure.

Course Structure

The Cisco 210-060 CICD: Configuration and Implementation of Collaboration Devices course is meticulously designed to provide a comprehensive understanding of Cisco Collaboration devices and solutions, emphasizing the practical skills required to implement, manage, and maintain Cisco Unified Communications (UC) environments. The course is organized into detailed modules that cover essential Cisco Collaboration components, including Cisco Unified Communications Manager (CUCM), Unified Communications Manager Express (CME), Cisco Unity Connection, and IM & Presence Service. 

Throughout the training, students explore fundamental concepts such as call flows, signaling protocols, user and endpoint administration, telephony and mobility features, as well as routine system maintenance tasks. A strong focus is placed on hands-on learning, with video lab demonstrations, step-by-step walkthroughs, and downloadable resources that empower learners to confidently configure endpoints, manage user profiles, enable telephony features, and troubleshoot common issues effectively. 

Although there are no strict prerequisites, a basic understanding of networking fundamentals like IP addressing and subnetting is advantageous. Access to a lab environment is encouraged to enhance practical experience but is not mandatory, as the course provides comprehensive video tutorials and practical exercises designed to support learners regardless of their access to physical or virtual lab setups.

Course benefits

The course benefits professionals by equipping them with the knowledge and skills to confidently navigate and administer Cisco Collaboration platforms, including configuring telephony features and managing mobility solutions like Cisco Unified Mobility and Single Number Reach. It prepares learners to handle routine administrative tasks such as backups, software upgrades, and system monitoring, ensuring the stability and reliability of communication infrastructures. Designed to suit both beginners and experienced IT professionals, the course fosters practical expertise through active participation and continuous study, bridging theoretical knowledge with real-world application. 

Graduates of this course gain a competitive edge in IT roles focused on unified communications, as the skills acquired enable them to support enterprise communication needs effectively, minimize downtime, and enhance user satisfaction. Despite the 210-060 CICD exam being a legacy certification, the content remains highly relevant and valuable for those involved in managing Cisco Collaboration environments.

Overall, the Cisco 210-060 CICD course offers flexible, lifetime access to comprehensive video lectures, labs, and up-to-date resources, allowing learners to study at their own pace across devices. It is ideal for network engineers, system administrators, IT professionals, and individuals preparing for Cisco Collaboration certifications or looking to deepen their understanding of telephony, messaging, and mobility technologies within Cisco Unified Communications platforms. By completing this course, learners will be well-prepared to implement, manage, and troubleshoot Cisco Collaboration devices, contributing effectively to their organization's communication infrastructure and operational success.

Key Topics Covered

1. Cisco Collaboration Solution Components
   
   You will learn to identify the main elements that constitute a Cisco Collaboration environment. This includes Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unity Connection (CUC), and Cisco Unified Communications Manager IM and Presence Service. Each component plays a vital role in delivering voice, video, messaging, and presence capabilities across an enterprise network.
   
   

2. Call Flows and Signaling Types
   
   Understanding how calls are routed, how signaling protocols operate, and how different devices communicate is critical. The course breaks down the call flow processes within CUCM and CUCME, helping you grasp the sequence of events during call setup, management, and teardown.
   
   

3. User and Endpoint Administration
   
   Managing endpoints and user profiles forms the backbone of everyday Collaboration system administration. You will learn how to add, modify, and delete users and devices in CUCM and CUCME, configure device pools, regions, and services, and set up user permissions and calling privileges.
   
   

4. Telephony and Mobility Features
   
   This course covers the telephony functions available in Cisco Collaboration solutions, such as call forwarding, call transfer, hunt groups, call pickup, and conferencing. You will also delve into mobility features that allow users to stay connected on the go, including Cisco Unified Mobility and Single Number Reach.
   
   

5. Cisco Unity Connection and IM & Presence Administration
   
   Cisco Unity Connection is the voice messaging and voicemail system in the Cisco UC suite, while the IM and Presence service allows for instant messaging and presence status tracking. The course guides you through administering these platforms, enabling users to take advantage of unified messaging and enhanced communication capabilities.
   
   

6. Day-to-Day Administration and Maintenance
   
   You will perform common administration tasks, such as backups, restores, system monitoring, software upgrades, and troubleshooting techniques to keep the Collaboration environment stable and efficient. Maintaining system health and performance is a critical responsibility, and this course ensures you have the skills to do so.

Practical Labs and Exercises

A key strength of the Cisco 210-060 CICD course lies in its strong emphasis on practical, hands-on learning through comprehensive video lab demonstrations and detailed step-by-step procedural walkthroughs. These practical sessions serve as a bridge between theoretical knowledge and real-world application, which is critical for mastering the skills necessary to implement and manage Cisco Collaboration devices effectively. The labs are designed to simulate actual administrative tasks that network engineers and system administrators face daily, helping learners to gain familiarity with the tools and commands they will use on the job.

The course covers a wide range of practical exercises, starting with the foundational skill of adding and configuring new endpoints and user profiles. This includes detailed instructions on how to register phones and devices to the Cisco Unified Communications Manager (CUCM) and Cisco Unified Communications Manager Express (CME) platforms. Learners are taught how to assign device pools, configure user profiles, and set permissions, ensuring that endpoints are properly integrated and ready for use within the collaboration environment. By practicing these configurations, students develop a clear understanding of the relationship between user profiles, devices, and the overall network infrastructure.

Another critical area covered in the labs is the setup and testing of telephony features. This includes configuring essential call-handling functions such as call forwarding, call transfer, hunt groups, call pickup, and conferencing capabilities. Each feature is demonstrated with practical examples, enabling learners to observe how these settings impact call behavior and user experience. Testing these telephony features in a controlled lab environment ensures that students can verify functionality, troubleshoot problems, and make adjustments before deploying configurations in live networks. This hands-on approach reduces errors and increases confidence in managing complex telephony systems.

The course also delves into administering Cisco Unity Connection, the voice messaging and voicemail system, as well as the IM and Presence services that facilitate instant messaging and presence status within an organization. Labs guide learners through configuring voicemail boxes, setting user access, and managing message routing policies. For the IM and Presence service, practical exercises focus on enabling users to communicate efficiently and see the availability status of their contacts, which is vital for effective collaboration in enterprise environments. These demonstrations highlight the importance of unified messaging and presence services in modern communication infrastructures.

Who This Course Is For

This course is ideal for:

• IT professionals and network engineers who work with Cisco Collaboration solutions.
  
  

• System administrators responsible for managing Cisco Unified Communications platforms.
  
  

• Individuals preparing for Cisco certification exams related to Collaboration.
  
  

• Anyone looking to strengthen their knowledge of Cisco telephony, messaging, and mobility technologies.

Whether you are new to Cisco Collaboration or looking to refresh your skills on legacy solutions, this course provides valuable insights and practical know-how.

Why This Course Matters

In today’s business environment, efficient communication solutions are crucial for operational success. Cisco Collaboration technologies enable seamless voice, video, and messaging services across organizations of all sizes. Mastering these tools allows professionals to deliver high-quality communication experiences while ensuring system reliability and scalability.

Though the Cisco 210-060 CICD exam has been retired, the knowledge covered in this course remains foundational for managing Cisco Collaboration deployments. Understanding how to implement, administer, and troubleshoot these systems gives you a competitive edge in IT roles that require expertise in unified communications.

The skills learned here not only prepare you for certification exams but also equip you to support enterprise communication needs effectively, ensuring user satisfaction and minimizing downtime.

Course Features

• Comprehensive video lectures detailing each topic clearly.
  
  

• Hands-on labs that simulate real-world administration tasks.
  
  

• Downloadable resources and configuration scripts for practice.
  
  

• Step-by-step guidance to build confidence in Cisco Collaboration device management.
  
  

• Regular content updates to reflect evolving Cisco technologies.

Enrollment and Pricing

The course is available for immediate enrollment, allowing learners to begin their training without delay. Once enrolled, students receive lifetime access to all course materials, including video lectures, lab demonstrations, downloadable configuration files, and supplementary resources. This lifetime access ensures that learners can revisit the content at any time to refresh their knowledge or stay updated with evolving Cisco technologies. The course is designed with flexibility in mind, catering to busy professionals who may need to study during evenings, weekends, or between work commitments. Whether you prefer learning on a desktop computer, laptop, tablet, or mobile device, the course content is fully optimized for a seamless experience across platforms.

Affordability is another key benefit of this training program. The pricing structure is reasonable and competitive compared to similar Cisco Collaboration courses, making it accessible for individuals, small businesses, and large enterprises looking to upskill their IT teams. Investing in this course is a cost-effective way to gain valuable expertise that can open doors to new career opportunities or advancement within current roles. Additionally, many organizations may choose to sponsor employee enrollment as part of their professional development initiatives, further enhancing the return on investment.

Moreover, the course often includes updates to reflect the latest Cisco Collaboration solutions and best practices, meaning learners benefit from current, industry-relevant information without needing to pay for additional training. This ongoing content refresh helps ensure that skills remain aligned with technological advancements and industry standards.

In summary, the Cisco 210-060 CICD course offers an excellent blend of comprehensive content, practical training, flexible learning options, and affordable pricing. Enroll today to take a significant step toward mastering Cisco unified communications technologies and advancing your career in the ever-evolving field of network collaboration.