210-060 CICD Online Course: Implement Cisco Collaboration Solutions

Practical Guide to Implementing Cisco UC and Collaboration Systems

What you will learn from this course

• Explore end-user interfaces and administration tools within Cisco Unified Communication environments
• Understand telephony and mobility features in Cisco UC solutions
• Gain hands-on skills for implementing and maintaining Cisco Collaboration devices
• Perform common daily administration tasks in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
• Learn best practices for endpoint configuration, user management, and call flow monitoring
• Develop troubleshooting skills to handle typical issues in Cisco UC environments
• Understand the overall architecture of Cisco Collaboration solutions, including signaling, call flows, and integration points
• Enable and manage collaboration features to optimize communication efficiency in organizations
• Learn how to secure Cisco Collaboration environments and ensure consistent performance

Learning Objectives

The primary goal of this course is to provide learners with a comprehensive understanding of Cisco Collaboration and Unified Communication solutions. Participants will gain both theoretical knowledge and practical experience to handle tasks associated with the deployment, configuration, and maintenance of Cisco Collaboration devices. By the end of this part, learners will be able to:

• Describe the key components of a Cisco Collaboration solution and identify the function of each element
• Navigate the administration and end-user interfaces of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
• Understand how calls are routed through Cisco UC systems and analyze signaling types for proper configuration
• Perform basic and advanced endpoint and user management tasks
• Configure telephony and mobility features according to organizational requirements
• Apply maintenance procedures to ensure consistent system performance and reliability
• Identify and troubleshoot common issues that arise in Cisco Collaboration solutions
• Implement security measures to protect Cisco UC environments from potential vulnerabilities
• Prepare for advanced topics in subsequent parts of the course by building a solid foundation in core UC administration tasks

Target Audience

This course is designed for IT professionals, network administrators, and collaboration engineers who are responsible for implementing, managing, or maintaining Cisco Collaboration and Unified Communication solutions. The course is suitable for:

• Network engineers seeking to expand their expertise in Cisco UC systems
• IT administrators tasked with managing enterprise telephony and messaging services
• Collaboration engineers aiming to gain hands-on experience with Cisco Collaboration devices
• Professionals preparing for Cisco 210-060 CICD certification or equivalent roles
• Individuals interested in developing practical skills for daily UC solution administration
• Teams responsible for maintaining high availability and performance of communication systems in their organizations

The course content is structured to benefit both beginners who want to gain a strong foundation in Cisco Collaboration technologies and experienced professionals who wish to update their skills with the latest administrative procedures and best practices.

Requirements

This course is designed to be accessible to learners without prior experience in Cisco Collaboration systems, though familiarity with networking concepts can enhance understanding. No specific requirements are mandatory, making it suitable for a wide range of IT professionals.

Prerequisites

While there are no strict prerequisites, participants will benefit from having a basic understanding of networking fundamentals, including IP addressing, routing, and switching concepts. Knowledge of general IT administration tasks, such as managing user accounts and configuring devices in a networked environment, will also help learners grasp concepts faster. Participants should be comfortable navigating software interfaces and working with enterprise systems.

Understanding these basics will make it easier for learners to comprehend call flows, signaling types, and the integration of various Cisco Collaboration components. It will also help them quickly adopt hands-on practices and troubleshooting techniques covered in the labs and exercises throughout the course.

Description

Cisco Collaboration solutions provide organizations with a unified platform for voice, video, messaging, and presence services. These solutions are designed to improve productivity, enhance communication, and streamline business operations. At the core of Cisco Collaboration are devices and services that manage calls, messages, and user interactions across multiple endpoints, including phones, soft clients, mobile devices, and video conferencing systems.

Cisco Unified Communications Manager (CUCM) serves as the central component of Cisco Collaboration. It handles call routing, device registration, feature configuration, and user management. CUCM provides a centralized interface for administrators to manage endpoints, users, and call control policies. Cisco Unified Communications Manager Express (CUCME) offers similar functionality for smaller deployments and branch offices, allowing organizations to maintain collaboration capabilities without the complexity of a full-scale CUCM deployment.

Cisco Unity Connection (CUC) adds voicemail and messaging services, integrating seamlessly with CUCM and CUCME to provide a complete communication solution. Cisco Unified Communications Manager IM and Presence Service (CUCMPP) allows users to communicate via instant messaging, presence, and collaboration features, enhancing real-time communication and workflow efficiency.

The combination of these components forms a robust, scalable collaboration environment capable of meeting the needs of organizations of all sizes. Learners in this course will explore each component, understand its role within the larger architecture, and develop practical skills for deployment, configuration, and ongoing maintenance.

End-User Interfaces

End-user interfaces are a critical part of Cisco Collaboration solutions, allowing employees to interact with phones, messaging systems, and video conferencing tools. Learners will become familiar with the interfaces provided by CUCM, CUCME, Unity Connection, and IM and Presence Service. Understanding these interfaces is essential for troubleshooting, feature configuration, and ensuring users have access to necessary collaboration tools.

Participants will learn how to perform common tasks such as registering endpoints, configuring voicemail, enabling telephony features, and managing user accounts. They will also gain insights into the options available to end-users, allowing administrators to support their teams effectively and maintain seamless communication across the organization.

Telephony and Mobility Features

Cisco UC solutions include a wide range of telephony and mobility features designed to improve communication flexibility and efficiency. Learners will study call routing, forwarding, transfer, and conferencing features. They will also explore mobility features such as Cisco Extension Mobility, Single Number Reach, and Jabber integration.

Understanding these features enables IT professionals to configure systems to meet organizational communication requirements while providing users with seamless and reliable access to voice, video, and messaging services.

Cisco UC Solutions Maintenance

Maintaining Cisco Collaboration solutions is critical to ensure system reliability, performance, and security. Learners will explore daily administration tasks, backup and recovery procedures, software updates, and troubleshooting techniques. Hands-on labs will provide experience with monitoring system performance, identifying issues, and applying corrective measures to maintain high availability and optimal performance.

Call Flows and Signaling

A thorough understanding of call flows and signaling types is essential for effective administration. This course covers how calls are routed through CUCM and CUCME, including the signaling protocols used for voice and video communication. Learners will develop skills to analyze call flows, identify potential issues, and optimize system configuration for efficiency and reliability.

Course Modules / Sections

The Cisco 210-060 CICD course is structured into comprehensive modules designed to guide learners from foundational concepts to advanced administrative and implementation skills. Each module focuses on a specific area of Cisco Collaboration and Unified Communication solutions, providing both theoretical understanding and practical hands-on experience.

Module 1: Introduction to Cisco Collaboration Architecture

This module introduces learners to the architecture of Cisco Collaboration solutions. Participants will explore the roles of Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Emphasis is placed on understanding how each component integrates into the overall collaboration ecosystem. Key topics include system design, scalability considerations, endpoint types, and communication flow. Learners will gain insights into the technical architecture and operational aspects that underpin a successful Cisco Collaboration deployment.

Module 2: End-User and Administrator Interfaces

This module focuses on familiarizing learners with the various interfaces used in Cisco Collaboration solutions. Participants will learn to navigate both administrative and end-user interfaces, understanding the functionality available to each type of user. The module covers endpoint registration, user account creation, feature activation, and configuration management. Practical exercises involve working with CUCM, CUCME, Unity Connection, and IM and Presence Service interfaces to ensure learners can perform essential administrative and user-facing tasks efficiently.

Module 3: Endpoint Configuration and Management

This module provides detailed instruction on configuring and managing endpoints in Cisco Collaboration environments. Participants will learn to add, configure, and maintain physical and soft endpoints, including IP phones, video devices, and soft clients. Key topics include device pools, regions, partitions, calling search spaces, and device profile management. Learners will also explore best practices for ensuring endpoint availability, managing firmware upgrades, and troubleshooting device-related issues.

Module 4: Telephony and Mobility Features

This module delves into the telephony and mobility features of Cisco Collaboration systems. Participants will gain hands-on experience configuring call routing, call forwarding, transfer, hunt groups, conferencing, and voicemail integration. Mobility features such as Single Number Reach, Extension Mobility, and Cisco Jabber integration are also covered. Emphasis is placed on understanding the user experience and ensuring that telephony and mobility features are deployed efficiently to meet organizational communication requirements.

Module 5: Cisco Unity Connection and Messaging

This module covers the deployment, administration, and maintenance of Cisco Unity Connection. Learners will explore voicemail, messaging, and automated attendant services, including user mailbox creation, message forwarding, and call routing integration. Practical exercises guide participants through enabling features that enhance productivity, such as unified messaging and automated greetings, while maintaining system reliability and user satisfaction.

Module 6: Cisco Unified Communications Manager IM and Presence Service

This module focuses on the integration and management of instant messaging and presence services. Participants will learn to configure user accounts, enable presence monitoring, and integrate IM services with other collaboration tools. Key topics include presence configuration, federation, client integration, and policy enforcement. Hands-on exercises provide learners with practical experience in managing communication features that enhance real-time collaboration within organizations.

Module 7: System Maintenance and Troubleshooting

In this module, learners gain a comprehensive understanding of maintaining Cisco Collaboration solutions. Topics include software updates, backups, monitoring, and performance optimization. Troubleshooting techniques for common issues such as registration failures, call routing errors, and device malfunctions are also covered. Emphasis is placed on proactive maintenance and efficient problem resolution to ensure high availability and consistent performance of Cisco Collaboration environments.

Module 8: Security and Compliance

This module addresses the security considerations and compliance requirements associated with Cisco Collaboration solutions. Learners will explore methods for securing endpoints, user accounts, and communication channels. Key topics include authentication, encryption, role-based access control, and policy management. The module also discusses compliance standards and best practices to ensure that collaboration environments meet organizational and regulatory requirements.

Module 9: Advanced Features and Integration

This module introduces advanced features and integration scenarios for Cisco Collaboration solutions. Participants will explore integration with third-party applications, cloud services, and unified communication platforms. Key topics include API integration, presence federation, video conferencing enhancements, and custom feature configurations. Learners will gain insights into extending collaboration capabilities to meet complex business needs and enhance overall communication efficiency.

Module 10: Practical Labs and Hands-On Exercises

Throughout the course, learners engage in hands-on labs that reinforce theoretical knowledge. Labs cover endpoint configuration, user management, telephony feature activation, mobility integration, voicemail setup, presence configuration, troubleshooting, and security implementation. These exercises provide real-world experience in managing Cisco Collaboration solutions and preparing for operational scenarios in enterprise environments.

Key Topics Covered

The course provides a detailed exploration of Cisco Collaboration and Unified Communication concepts, tools, and features. Key topics include:

• Cisco Collaboration architecture and component roles
• Administrative and end-user interfaces in CUCM, CUCME, Unity Connection, and IM and Presence Service
• Endpoint registration, configuration, and management
• Device pools, regions, partitions, calling search spaces, and device profiles
• Call routing, call forwarding, transfers, hunt groups, and conferencing
• Mobility features, including Single Number Reach, Extension Mobility, and Cisco Jabber integration
• Voicemail and messaging services in Cisco Unity Connection
• Instant messaging and presence configuration and management
• System monitoring, performance optimization, and proactive maintenance
• Troubleshooting common issues, including device registration, call routing, and feature failures
• Security implementation, including authentication, encryption, and role-based access control
• Compliance standards and best practices for collaboration systems
• Advanced integration scenarios with third-party applications and cloud services
• Hands-on practice with real-world scenarios for deployment and administration

Teaching Methodology

The Cisco 210-060 CICD course follows a blended learning approach that combines theory, practical exercises, and scenario-based learning. This methodology ensures learners develop both conceptual understanding and applied skills.

Lectures provide detailed explanations of Cisco Collaboration concepts, architecture, and features, supplemented by visual demonstrations of administrative interfaces and endpoint configurations. Hands-on labs allow participants to practice configuration, deployment, and troubleshooting tasks in a controlled environment.

Scenario-based exercises simulate real-world enterprise collaboration challenges, encouraging learners to apply knowledge to solve practical problems. Step-by-step guidance in labs ensures participants understand each procedure while fostering independent problem-solving skills.

Interactive discussions and knowledge checks reinforce learning objectives and provide opportunities for learners to clarify concepts. Additional resources, including reference materials, configuration guides, and sample lab exercises, support self-paced learning and ongoing skill development.

This methodology ensures learners gain comprehensive expertise in managing Cisco Collaboration solutions, preparing them for both operational responsibilities and certification objectives.

Assessment & Evaluation

Learners are assessed throughout the course using a combination of practical exercises, scenario-based assessments, and knowledge evaluations. Assessment methods include:

• Hands-on lab exercises that evaluate learners’ ability to configure and manage endpoints, telephony features, mobility services, voicemail, and messaging systems
• Scenario-based challenges that require problem-solving and application of knowledge to real-world situations, such as troubleshooting call routing errors or integrating mobility features
• Knowledge quizzes and evaluations that test comprehension of key concepts, system architecture, call flows, and signaling types
• Practical assessments that measure learners’ proficiency in performing administrative tasks, enabling collaboration features, and maintaining system performance
• Continuous feedback from instructors to guide learners in refining skills and addressing knowledge gaps

Evaluation is designed to ensure that learners not only understand theoretical concepts but also demonstrate practical competence in deploying, configuring, and maintaining Cisco Collaboration and Unified Communication solutions. Successful completion of assessments validates the ability to perform essential tasks in professional environments and prepares participants for more advanced topics in subsequent modules or future certification paths.

Benefits of the Course

The Cisco 210-060 CICD course provides multiple benefits for IT professionals seeking expertise in collaboration and unified communication solutions. Participants gain practical skills in implementing, configuring, and maintaining Cisco Collaboration devices, enabling them to effectively manage enterprise communication environments. This course enhances both technical proficiency and career readiness for professionals in networking, IT administration, and collaboration engineering roles.

One of the primary benefits is the hands-on experience with Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Learners acquire practical knowledge in endpoint configuration, telephony and mobility feature deployment, voicemail and messaging management, and presence service integration. This hands-on experience allows participants to gain confidence in managing real-world collaboration environments.

The course also equips participants with advanced troubleshooting and maintenance skills. IT professionals learn to identify, diagnose, and resolve common issues related to call routing, device registration, messaging services, and endpoint functionality. This knowledge reduces system downtime, enhances communication reliability, and ensures business continuity.

Another significant benefit is career advancement. Mastery of Cisco Collaboration solutions opens opportunities for roles such as Collaboration Engineer, UC Administrator, Network Administrator, and IT Support Specialist. Professionals who complete this course are well-positioned to handle enterprise-level deployments, maintain high-availability systems, and contribute to organizational efficiency.

The course also strengthens knowledge in industry best practices for security, compliance, and system optimization. Participants learn how to implement access controls, encryption, and monitoring strategies to secure collaboration environments. They also gain insights into performance optimization techniques, enabling organizations to maximize the value of their collaboration investments.

Furthermore, the course prepares learners for certification and professional growth in the field of Cisco Collaboration. While the 210-060 CICD exam is legacy, the concepts, practices, and practical experience gained remain highly relevant, providing a strong foundation for other collaboration-related certifications and advanced professional roles.

Participants also benefit from scenario-based learning and real-world labs, which simulate typical enterprise environments. These exercises allow learners to apply theoretical knowledge to practical scenarios, fostering problem-solving abilities and enhancing readiness for on-the-job challenges.

Finally, the course encourages continuous professional development. IT professionals gain a deeper understanding of collaboration technologies, preparing them to adopt new tools, updates, and methodologies as Cisco Collaboration solutions evolve. This ongoing learning mindset ensures that participants remain competitive in the rapidly changing IT landscape.

Course Duration

The Cisco 210-060 CICD course is structured to provide a comprehensive understanding of collaboration technologies while allowing sufficient time for practical exercises and skill development. The typical duration is approximately five to six days for instructor-led training, depending on the pace of instruction and the depth of hands-on labs.

For self-paced learners, the course may extend over several weeks to accommodate video tutorials, lab exercises, and review sessions. Each module is designed to build progressively on the previous one, ensuring that learners develop both foundational knowledge and advanced skills. The duration allows sufficient time to practice administrative tasks, endpoint configuration, telephony features, mobility integration, messaging services, presence management, troubleshooting, and system maintenance.

The course is divided into modules that include video lectures, guided labs, scenario-based exercises, and review assessments. Each module typically requires several hours of focused study to fully grasp the content and complete practical exercises. Learners are encouraged to dedicate additional time to practice in lab environments, reinforcing skills and ensuring confidence in real-world applications.

Overall, the duration of the course is designed to balance comprehensive theoretical instruction with hands-on experience, allowing learners to achieve proficiency in implementing, configuring, and maintaining Cisco Collaboration and Unified Communication solutions.

Tools & Resources Required

Participants in the Cisco 210-060 CICD course require several tools and resources to effectively engage with the content and complete practical exercises. These tools ensure learners can perform configuration, administration, and troubleshooting tasks in a simulated or real-world environment.

Hardware Requirements

• A personal computer or laptop with sufficient processing power and memory to run virtual machines and simulation software
• Network connectivity for lab exercises and accessing online resources
• Optional physical Cisco endpoints, such as IP phones, video devices, or soft clients, for hands-on experience with real hardware

Software Requirements

• Virtualization software, such as VMware Workstation, VMware ESXi, or VirtualBox, to run Cisco Unified Communications virtual machines
• Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and IM and Presence Service virtual images for lab deployment
• Network simulation tools such as Cisco Packet Tracer or GNS3 for practicing call flows, routing, and network integration scenarios
• Endpoint software, including Cisco Jabber or Cisco IP Communicator, for testing telephony and messaging features

Learning Resources

• Access to official Cisco documentation for CUCM, CUCME, Unity Connection, and IM and Presence Service
• Video tutorials, lab guides, and step-by-step exercises provided within the course
• Reference books and online materials covering Cisco Collaboration architecture, telephony features, mobility solutions, and system maintenance
• Discussion forums or study groups for peer-to-peer interaction and troubleshooting assistance

Additional Resources

• Access to a lab environment or sandbox setup to practice real-world configuration and administration tasks
• Sample configurations, templates, and scripts for endpoint deployment, user management, and system maintenance
• Tools for monitoring and analyzing system performance, call quality, and presence services

Having these tools and resources ensures that learners can actively engage with the course material, complete hands-on labs, and develop practical skills required to manage Cisco Collaboration solutions effectively. The combination of software, hardware, and learning resources supports a comprehensive learning experience, preparing participants for professional roles in collaboration administration and management.

Introduction to Practical Applications

This course emphasizes practical applications of Cisco Collaboration solutions in enterprise environments. Participants will learn to implement, configure, and maintain systems that handle voice, video, messaging, and presence services across multiple endpoints. The combination of theoretical knowledge and hands-on labs prepares learners to tackle real-world operational scenarios, from user account setup to troubleshooting complex call routing issues.

The practical focus ensures that learners are not only prepared for administrative tasks but also equipped to optimize system performance, enhance communication efficiency, and implement best practices for security and compliance. Scenario-based exercises simulate challenges such as integrating mobility features, managing large numbers of endpoints, and maintaining system availability under varying network conditions.

By applying course concepts in practice labs, learners develop problem-solving abilities, technical confidence, and operational efficiency. This approach mirrors real-world responsibilities in IT and networking roles, providing experience that is directly transferable to professional environments.

Career Advantages

Completing the Cisco 210-060 CICD course provides participants with a competitive edge in the IT and networking industry. The skills acquired enable professionals to manage enterprise collaboration systems, enhance communication workflows, and support organizational productivity. Career opportunities include collaboration engineer, UC administrator, network administrator, IT support specialist, and systems integrator roles.

The combination of practical skills, theoretical knowledge, and exposure to real-world scenarios ensures that learners can contribute immediately to organizational projects, support complex deployments, and maintain high-performance communication systems. These advantages make the course valuable for both career advancement and professional development.

Career Opportunities

Completing the Cisco 210-060 CICD course opens a wide range of career opportunities for IT professionals, network administrators, and collaboration engineers. Professionals who master Cisco Collaboration and Unified Communication solutions are in high demand due to the growing reliance of organizations on voice, video, messaging, and presence services for efficient communication.

One of the primary career paths is the role of a Cisco Collaboration Engineer. In this position, professionals are responsible for designing, deploying, and maintaining Cisco Collaboration systems within enterprise environments. They manage endpoints, telephony features, messaging services, and mobility integration to ensure seamless communication across the organization.

A UC Administrator role is another potential career path. UC Administrators handle day-to-day operations of Cisco Unified Communication systems, including endpoint management, call routing, user account administration, and system maintenance. They ensure that collaboration services remain available, secure, and optimized for user productivity.

Network Administrators with Cisco Collaboration expertise can extend their responsibilities to include managing telephony and messaging infrastructures alongside traditional networking tasks. They gain a unique advantage by integrating collaboration solutions with network systems, optimizing performance, and troubleshooting complex issues that span both networking and communication layers.

IT Support Specialists with knowledge of Cisco Collaboration solutions provide critical support to end-users, helping them navigate telephony features, messaging services, and mobility tools. They assist in troubleshooting registration errors, call quality issues, and feature configuration problems, ensuring a positive user experience.

Collaboration Consultants and System Integrators are also in high demand. These professionals specialize in designing and implementing enterprise communication solutions, integrating Cisco Collaboration systems with other platforms, and providing strategic guidance on communication infrastructure enhancements.

The skills gained from this course also prepare learners for leadership roles such as Collaboration Project Manager or UC Team Lead. Professionals in these positions oversee large-scale deployments, manage teams of administrators and engineers, and ensure alignment between collaboration technologies and organizational goals.

By completing the Cisco 210-060 CICD course, participants gain practical expertise that can lead to roles in enterprises, service providers, government agencies, educational institutions, and healthcare organizations. The knowledge of Cisco Collaboration and Unified Communication solutions is a valuable differentiator in the competitive IT job market, enhancing career growth and professional credibility.

Advanced Skills for Career Growth

The course also equips learners with advanced skills that increase employability and professional value. Participants gain the ability to troubleshoot complex call flows, integrate mobility solutions, configure security policies, and optimize system performance. These capabilities are crucial for enterprises seeking to maintain high-availability communication systems and for professionals looking to demonstrate advanced technical competency.

Participants learn to manage unified messaging, presence services, video conferencing, and telephony features, making them versatile contributors to enterprise collaboration environments. The ability to handle real-world scenarios and solve operational challenges efficiently positions learners for promotions, higher responsibilities, and specialized collaboration roles.

Additionally, the course emphasizes industry best practices, preparing professionals to implement secure, reliable, and scalable Cisco Collaboration solutions. Organizations value employees who can apply these practices consistently, ensuring robust communication systems while minimizing downtime and operational risks.

The practical, hands-on approach of the course ensures that learners are not only prepared for technical tasks but also capable of strategic planning and problem-solving. This combination of skills and knowledge creates career flexibility and opens doors to consulting, integration, administration, and engineering roles across various industries.

Conclusion

The Cisco 210-060 CICD: Implementing Cisco Collaboration Devices course provides a comprehensive path to mastering Cisco Collaboration and Unified Communication solutions. Across all four parts of this series, learners acquire a complete understanding of collaboration architecture, end-user and administrative interfaces, endpoint management, telephony and mobility features, messaging and presence services, troubleshooting techniques, security practices, and system maintenance.

The course series emphasizes both theoretical knowledge and practical skills through structured modules, hands-on labs, and scenario-based exercises. Participants develop the ability to configure, deploy, and maintain Cisco UC environments efficiently while ensuring system reliability, security, and optimal performance.

Learners gain a solid foundation in end-user and administrative operations, enabling them to manage daily tasks effectively and troubleshoot issues with confidence. The course also prepares professionals for real-world challenges, advanced configuration scenarios, and enterprise-level deployments.

Completion of this series enhances career opportunities by qualifying participants for roles such as Collaboration Engineer, UC Administrator, Network Administrator, IT Support Specialist, Collaboration Consultant, and Project Manager. The combination of hands-on experience, technical expertise, and knowledge of best practices makes participants valuable assets to organizations relying on robust communication and collaboration systems.

The Cisco 210-060 CICD course series equips learners with practical experience, industry-relevant skills, and professional confidence to succeed in the rapidly evolving field of collaboration technology. Whether managing endpoints, optimizing call flows, securing messaging systems, or integrating advanced features, participants emerge ready to contribute to enterprise communication efficiency and innovation.

Enroll today

Enroll in the Cisco 210-060 CICD course series today to gain expertise in implementing, configuring, and maintaining Cisco Collaboration and Unified Communication solutions. Build your skills, advance your career, and become a proficient professional capable of managing complex collaboration environments. Take the first step toward mastering Cisco Collaboration technologies and opening new opportunities in the world of enterprise communication.