Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 84
Question 830
Before changing settings, consider this issue: At the fictional Stonewater Manufacturing during its network support shift, the team observes: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. What is the MOST specific underlying cause?
- Secure remote administration depends on correct credentials, policy and transport reachability.
- Useful capture evidence should include the client's resolver request and the corresponding response or timeout.
- A packet analyzer must capture on the interface carrying the traffic under investigation.
- Firewalls and security controls can block ICMP echo while other services remain reachable.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Stonewater Manufacturing: Secure remote administration depends on correct credentials, policy and transport reachability. The corresponding remedy is “Check SSH port reachability, authentication method and user authorization without disabling protection.”. Confirmation: The authorized technician logs in successfully while unknown accounts remain denied.
Incorrect Answers
B:That cause belongs to a different case: A Wireshark user wants to investigate a failed DNS lookup but records only Ethernet broadcast frames unrelated to the query. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.
C:That cause belongs to a different case: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.
D:That cause belongs to a different case: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.
Question 831
A reviewer evaluates a proposed repair for: At the fictional Stonewater Manufacturing during its network support shift, the team observes: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. The approved corrective action is: “Check SSH port reachability, authentication method and user authorization without disabling protection.” Which result BEST demonstrates success?
- The investigation reports distinct DNS and transport outcomes for the host.
- The original transaction succeeds and the user confirms service restoration.
- Another analyst can reopen and filter the original packet data.
- The authorized technician logs in successfully while unknown accounts remain denied.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Check SSH port reachability, authentication method and user authorization without disabling protection.” at the fictional Stonewater Manufacturing. It demonstrates correction of the original cause: Secure remote administration depends on correct credentials, policy and transport reachability.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Resolve the hostname and separately test the HTTPS service's TCP connection.”. It does not establish the intended outcome “The authorized technician logs in successfully while unknown accounts remain denied.” for the fictional Stonewater Manufacturing case.
B:That result is evidence for a separate corrective action, “Recreate the user's failing application transaction after the network adjustment.”. It does not establish the intended outcome “The authorized technician logs in successfully while unknown accounts remain denied.” for the fictional Stonewater Manufacturing case.
C:That result is evidence for a separate corrective action, “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”. It does not establish the intended outcome “The authorized technician logs in successfully while unknown accounts remain denied.” for the fictional Stonewater Manufacturing case.
Question 832
The technician plans a correction for: At the fictional Stonewater Manufacturing during its network support shift, the team observes: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. During “Check SSH port reachability, authentication method and user authorization without disabling protection.”, which precaution MOST specifically prevents a related risk?
- Do not confuse MAC table records with operating-system image information.
- Do not confuse a successful DNS reply with a successful TCP 443 connection.
- Do not remove management authentication just to force a connection test to succeed.
- Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Check SSH port reachability, authentication method and user authorization without disabling protection.” at the fictional Stonewater Manufacturing. The required protection is “Do not remove management authentication just to force a connection test to succeed.”; success still requires “The authorized technician logs in successfully while unknown accounts remain denied.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The principal adjacent risk here is controlled by “Do not remove management authentication just to force a connection test to succeed.”.
B:This caution is appropriate for a separate failure pattern: A technician uses nslookup to confirm a name exists and then claims a specific HTTPS port must be listening. The principal adjacent risk here is controlled by “Do not remove management authentication just to force a connection test to succeed.”.
D:This caution is appropriate for a separate failure pattern: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The principal adjacent risk here is controlled by “Do not remove management authentication just to force a connection test to succeed.”.
Question 833
A service desk receives this network finding: At the fictional Sunrise Payment Office before a planned system change, the team observes: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. Which action MOST directly resolves the reported issue?
- Run show ip interface brief and identify interface addresses and up/down status.
- Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.
- Run show version and document the platform and software version for the case.
- Run show cdp neighbors where permitted and compare the result with cabling records.
Explanation
Correct Answer
B:Correct. In the fictional Sunrise Payment Office case, A serial console is a local management channel, not a general-purpose routed WAN link. The specified corrective action, “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”, directly targets that condition. Evidence of resolution: The terminal emulator displays the router prompt while IP traffic uses the separate network port.
Incorrect Answers
A:That action addresses a different network issue: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The present fictional Sunrise Payment Office finding instead needs “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”, verified by “The terminal emulator displays the router prompt while IP traffic uses the separate network port.”.
C:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Sunrise Payment Office finding instead needs “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”, verified by “The terminal emulator displays the router prompt while IP traffic uses the separate network port.”.
D:That action addresses a different network issue: A technician must identify which neighboring Cisco device connects to a local switch port but guesses from cable color instead of using available discovery data. The present fictional Sunrise Payment Office finding instead needs “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”, verified by “The terminal emulator displays the router prompt while IP traffic uses the separate network port.”.
Question 834
Before changing settings, consider this issue: At the fictional Sunrise Payment Office before a planned system change, the team observes: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. What is the MOST specific underlying cause?
- A serial console is a local management channel, not a general-purpose routed WAN link.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Interface operational counters and error indications are available through show interfaces commands.
- show interfaces status provides a concise status and often VLAN and speed summary on supported switch models.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Sunrise Payment Office: A serial console is a local management channel, not a general-purpose routed WAN link. The corresponding remedy is “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”. Confirmation: The terminal emulator displays the router prompt while IP traffic uses the separate network port.
Incorrect Answers
B:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Sunrise Payment Office condition is specifically explained by “A serial console is a local management channel, not a general-purpose routed WAN link.”.
C:That cause belongs to a different case: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The observed fictional Sunrise Payment Office condition is specifically explained by “A serial console is a local management channel, not a general-purpose routed WAN link.”.
D:That cause belongs to a different case: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The observed fictional Sunrise Payment Office condition is specifically explained by “A serial console is a local management channel, not a general-purpose routed WAN link.”.
Question 835
A reviewer evaluates a proposed repair for: At the fictional Sunrise Payment Office before a planned system change, the team observes: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The approved corrective action is: “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.” Which result BEST demonstrates success?
- The escalation attachment includes relevant traffic without unauthorized unrelated sensitive data.
- The hardware ticket records valid serial and stack member details from the appropriate read-only commands.
- The case includes only traffic needed to reproduce and analyze the laptop issue.
- The terminal emulator displays the router prompt while IP traffic uses the separate network port.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.” at the fictional Sunrise Payment Office. It demonstrates correction of the original cause: A serial console is a local management channel, not a general-purpose routed WAN link.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Obtain authorization, capture only the minimum necessary scope and protect or redact the resulting file.”. It does not establish the intended outcome “The terminal emulator displays the router prompt while IP traffic uses the separate network port.” for the fictional Sunrise Payment Office case.
B:That result is evidence for a separate corrective action, “Use show inventory for product identifiers and show switch where supported for switch-stack membership.”. It does not establish the intended outcome “The terminal emulator displays the router prompt while IP traffic uses the separate network port.” for the fictional Sunrise Payment Office case.
C:That result is evidence for a separate corrective action, “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”. It does not establish the intended outcome “The terminal emulator displays the router prompt while IP traffic uses the separate network port.” for the fictional Sunrise Payment Office case.
Question 836
The technician plans a correction for: At the fictional Sunrise Payment Office before a planned system change, the team observes: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. During “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.”, which precaution MOST specifically prevents a related risk?
- Do not assume every standalone Cisco device supports switch-stack-specific show commands.
- Do not infer absence from a filtered packet list without checking the full capture.
- Do not treat console wiring as a replacement for a LAN or WAN uplink.
- Do not replace an exchangeable packet capture artifact with a picture of the UI.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.” at the fictional Sunrise Payment Office. The required protection is “Do not treat console wiring as a replacement for a LAN or WAN uplink.”; success still requires “The terminal emulator displays the router prompt while IP traffic uses the separate network port.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The principal adjacent risk here is controlled by “Do not treat console wiring as a replacement for a LAN or WAN uplink.”.
B:This caution is appropriate for a separate failure pattern: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. The principal adjacent risk here is controlled by “Do not treat console wiring as a replacement for a LAN or WAN uplink.”.
D:This caution is appropriate for a separate failure pattern: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The principal adjacent risk here is controlled by “Do not treat console wiring as a replacement for a LAN or WAN uplink.”.
Question 837
A service desk receives this network finding: At the fictional Westport Transit Depot in a technician onboarding review, the team observes: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. Which action MOST directly resolves the reported issue?
- Record the baseline, intervention, validation and follow-up actions in the ticket and change log.
- Record which tasks use the monitoring platform and which require authorized device management access.
- Run show version and document the platform and software version for the case.
- Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.
Explanation
Correct Answer
B:Correct. In the fictional Westport Transit Depot case, Monitoring telemetry collection and interactive configuration sessions are distinct management functions. The specified corrective action, “Record which tasks use the monitoring platform and which require authorized device management access.”, directly targets that condition. Evidence of resolution: The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.
Incorrect Answers
A:That action addresses a different network issue: A site network outage is repaired, but follow-up documentation omits what changed and which devices were touched. The present fictional Westport Transit Depot finding instead needs “Record which tasks use the monitoring platform and which require authorized device management access.”, verified by “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.”.
C:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Westport Transit Depot finding instead needs “Record which tasks use the monitoring platform and which require authorized device management access.”, verified by “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.”.
D:That action addresses a different network issue: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The present fictional Westport Transit Depot finding instead needs “Record which tasks use the monitoring platform and which require authorized device management access.”, verified by “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.”.
Question 838
Before changing settings, consider this issue: At the fictional Westport Transit Depot in a technician onboarding review, the team observes: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. What is the MOST specific underlying cause?
- Monitoring telemetry collection and interactive configuration sessions are distinct management functions.
- Root-cause conclusions require supporting observations and elimination of plausible alternatives.
- show interfaces status provides a concise status and often VLAN and speed summary on supported switch models.
- Verification must test the original reported business symptom, not only a convenient proxy measurement.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Westport Transit Depot: Monitoring telemetry collection and interactive configuration sessions are distinct management functions. The corresponding remedy is “Record which tasks use the monitoring platform and which require authorized device management access.”. Confirmation: The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.
Incorrect Answers
B:That cause belongs to a different case: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The observed fictional Westport Transit Depot condition is specifically explained by “Monitoring telemetry collection and interactive configuration sessions are distinct management functions.”.
C:That cause belongs to a different case: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The observed fictional Westport Transit Depot condition is specifically explained by “Monitoring telemetry collection and interactive configuration sessions are distinct management functions.”.
D:That cause belongs to a different case: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. The observed fictional Westport Transit Depot condition is specifically explained by “Monitoring telemetry collection and interactive configuration sessions are distinct management functions.”.
Question 839
A reviewer evaluates a proposed repair for: At the fictional Westport Transit Depot in a technician onboarding review, the team observes: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. The approved corrective action is: “Record which tasks use the monitoring platform and which require authorized device management access.” Which result BEST demonstrates success?
- The original transaction succeeds and the user confirms service restoration.
- Another authorized technician opens the saved file and sees the expected captured DNS packets.
- The high-impact site outage receives an appropriate priority and escalation record.
- The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Record which tasks use the monitoring platform and which require authorized device management access.” at the fictional Westport Transit Depot. It demonstrates correction of the original cause: Monitoring telemetry collection and interactive configuration sessions are distinct management functions.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Recreate the user's failing application transaction after the network adjustment.”. It does not establish the intended outcome “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.” for the fictional Westport Transit Depot case.
B:That result is evidence for a separate corrective action, “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”. It does not establish the intended outcome “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.” for the fictional Westport Transit Depot case.
C:That result is evidence for a separate corrective action, “Triage both incidents against the published severity and impact criteria.”. It does not establish the intended outcome “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.” for the fictional Westport Transit Depot case.
Question 840
The technician plans a correction for: At the fictional Westport Transit Depot in a technician onboarding review, the team observes: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. During “Record which tasks use the monitoring platform and which require authorized device management access.”, which precaution MOST specifically prevents a related risk?
- Do not change unrelated subnet masks to compensate for a stale DNS record.
- Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.
- Do not confuse passive device monitoring with unrestricted remote command execution.
- Do not infer all port link states only from interface configuration stanzas.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Record which tasks use the monitoring platform and which require authorized device management access.” at the fictional Westport Transit Depot. The required protection is “Do not confuse passive device monitoring with unrestricted remote command execution.”; success still requires “The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. The principal adjacent risk here is controlled by “Do not confuse passive device monitoring with unrestricted remote command execution.”.
B:This caution is appropriate for a separate failure pattern: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. The principal adjacent risk here is controlled by “Do not confuse passive device monitoring with unrestricted remote command execution.”.
D:This caution is appropriate for a separate failure pattern: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The principal adjacent risk here is controlled by “Do not confuse passive device monitoring with unrestricted remote command execution.”.