Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 83
Question 820
The technician plans a correction for: At the fictional Bramble Insurance during basic configuration verification, the team observes: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. During “Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.”, which precaution MOST specifically prevents a related risk?
- Do not change unrelated subnet masks to compensate for a stale DNS record.
- Do not confuse MAC table records with operating-system image information.
- Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.
- Do not repair browser history in place of missing IP routing configuration.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.” at the fictional Bramble Insurance. The required protection is “Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.”; success still requires “The cloud inventory and device status identify the affected AP and its configuration owner.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. The principal adjacent risk here is controlled by “Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.”.
B:This caution is appropriate for a separate failure pattern: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The principal adjacent risk here is controlled by “Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.”.
D:This caution is appropriate for a separate failure pattern: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. The principal adjacent risk here is controlled by “Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.”.
Question 821
A service desk receives this network finding: At the fictional Glenhaven Council while assessing a controlled network fault, the team observes: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. Which action MOST directly resolves the reported issue?
- Use show mac address-table and locate the workstation's MAC on the appropriate VLAN.
- Query the approved NMS and compare its alert scope with device-specific interface evidence.
- Run show version and document the platform and software version for the case.
- Use show inventory for product identifiers and show switch where supported for switch-stack membership.
Explanation
Correct Answer
B:Correct. In the fictional Glenhaven Council case, Network management systems aggregate device telemetry and alerts across a managed inventory. The specified corrective action, “Query the approved NMS and compare its alert scope with device-specific interface evidence.”, directly targets that condition. Evidence of resolution: The monitoring dashboard identifies the affected devices and retains consistent timestamps.
Incorrect Answers
A:That action addresses a different network issue: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The present fictional Glenhaven Council finding instead needs “Query the approved NMS and compare its alert scope with device-specific interface evidence.”, verified by “The monitoring dashboard identifies the affected devices and retains consistent timestamps.”.
C:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Glenhaven Council finding instead needs “Query the approved NMS and compare its alert scope with device-specific interface evidence.”, verified by “The monitoring dashboard identifies the affected devices and retains consistent timestamps.”.
D:That action addresses a different network issue: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The present fictional Glenhaven Council finding instead needs “Query the approved NMS and compare its alert scope with device-specific interface evidence.”, verified by “The monitoring dashboard identifies the affected devices and retains consistent timestamps.”.
Question 822
Before changing settings, consider this issue: At the fictional Glenhaven Council while assessing a controlled network fault, the team observes: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. What is the MOST specific underlying cause?
- Network management systems aggregate device telemetry and alerts across a managed inventory.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Operational troubleshooting must observe approved change controls and rollback provisions.
- Display filters change what is shown after capture; they do not delete already recorded packets.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Glenhaven Council: Network management systems aggregate device telemetry and alerts across a managed inventory. The corresponding remedy is “Query the approved NMS and compare its alert scope with device-specific interface evidence.”. Confirmation: The monitoring dashboard identifies the affected devices and retains consistent timestamps.
Incorrect Answers
B:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Glenhaven Council condition is specifically explained by “Network management systems aggregate device telemetry and alerts across a managed inventory.”.
C:That cause belongs to a different case: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. The observed fictional Glenhaven Council condition is specifically explained by “Network management systems aggregate device telemetry and alerts across a managed inventory.”.
D:That cause belongs to a different case: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. The observed fictional Glenhaven Council condition is specifically explained by “Network management systems aggregate device telemetry and alerts across a managed inventory.”.
Question 823
A reviewer evaluates a proposed repair for: At the fictional Glenhaven Council while assessing a controlled network fault, the team observes: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. The approved corrective action is: “Query the approved NMS and compare its alert scope with device-specific interface evidence.” Which result BEST demonstrates success?
- The capture contains frames from the affected WLAN interface during the observed issue.
- The investigation reports distinct DNS and transport outcomes for the host.
- The local port maps to the expected neighbor device and remote port in the discovery output.
- The monitoring dashboard identifies the affected devices and retains consistent timestamps.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Query the approved NMS and compare its alert scope with device-specific interface evidence.” at the fictional Glenhaven Council. It demonstrates correction of the original cause: Network management systems aggregate device telemetry and alerts across a managed inventory.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”. It does not establish the intended outcome “The monitoring dashboard identifies the affected devices and retains consistent timestamps.” for the fictional Glenhaven Council case.
B:That result is evidence for a separate corrective action, “Resolve the hostname and separately test the HTTPS service's TCP connection.”. It does not establish the intended outcome “The monitoring dashboard identifies the affected devices and retains consistent timestamps.” for the fictional Glenhaven Council case.
C:That result is evidence for a separate corrective action, “Run show cdp neighbors where permitted and compare the result with cabling records.”. It does not establish the intended outcome “The monitoring dashboard identifies the affected devices and retains consistent timestamps.” for the fictional Glenhaven Council case.
Question 824
The technician plans a correction for: At the fictional Glenhaven Council while assessing a controlled network fault, the team observes: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. During “Query the approved NMS and compare its alert scope with device-specific interface evidence.”, which precaution MOST specifically prevents a related risk?
- Do not treat configured port descriptions as proof that its physical data path is healthy.
- Do not confuse MAC table records with operating-system image information.
- Do not treat a screenshot from one router as complete estate-wide monitoring evidence.
- Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Query the approved NMS and compare its alert scope with device-specific interface evidence.” at the fictional Glenhaven Council. The required protection is “Do not treat a screenshot from one router as complete estate-wide monitoring evidence.”; success still requires “The monitoring dashboard identifies the affected devices and retains consistent timestamps.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The principal adjacent risk here is controlled by “Do not treat a screenshot from one router as complete estate-wide monitoring evidence.”.
B:This caution is appropriate for a separate failure pattern: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The principal adjacent risk here is controlled by “Do not treat a screenshot from one router as complete estate-wide monitoring evidence.”.
D:This caution is appropriate for a separate failure pattern: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The principal adjacent risk here is controlled by “Do not treat a screenshot from one router as complete estate-wide monitoring evidence.”.
Question 825
A service desk receives this network finding: At the fictional Beacon Arts School after a site connectivity report, the team observes: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. Which action MOST directly resolves the reported issue?
- Capture the event times, client location, AP association and nearby interference indicators.
- Use a controlled read-only script or supported NMS query to collect required device data.
- Run show ip interface brief and identify interface addresses and up/down status.
- Compare TCP sequence, acknowledgment and retransmission evidence separately from application-layer status.
Explanation
Correct Answer
B:Correct. In the fictional Beacon Arts School case, Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics. The specified corrective action, “Use a controlled read-only script or supported NMS query to collect required device data.”, directly targets that condition. Evidence of resolution: The inventory is collected without unauthorized configuration modifications.
Incorrect Answers
A:That action addresses a different network issue: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The present fictional Beacon Arts School finding instead needs “Use a controlled read-only script or supported NMS query to collect required device data.”, verified by “The inventory is collected without unauthorized configuration modifications.”.
C:That action addresses a different network issue: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The present fictional Beacon Arts School finding instead needs “Use a controlled read-only script or supported NMS query to collect required device data.”, verified by “The inventory is collected without unauthorized configuration modifications.”.
D:That action addresses a different network issue: An analyst sees repeated TCP retransmission annotations and claims they prove an application-level password rejection. The present fictional Beacon Arts School finding instead needs “Use a controlled read-only script or supported NMS query to collect required device data.”, verified by “The inventory is collected without unauthorized configuration modifications.”.
Question 826
Before changing settings, consider this issue: At the fictional Beacon Arts School after a site connectivity report, the team observes: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. What is the MOST specific underlying cause?
- Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.
- Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
- TLS normally protects application contents against passive plaintext inspection without appropriate secrets.
- show interfaces status provides a concise status and often VLAN and speed summary on supported switch models.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Beacon Arts School: Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics. The corresponding remedy is “Use a controlled read-only script or supported NMS query to collect required device data.”. Confirmation: The inventory is collected without unauthorized configuration modifications.
Incorrect Answers
B:That cause belongs to a different case: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The observed fictional Beacon Arts School condition is specifically explained by “Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.”.
C:That cause belongs to a different case: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The observed fictional Beacon Arts School condition is specifically explained by “Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.”.
D:That cause belongs to a different case: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The observed fictional Beacon Arts School condition is specifically explained by “Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.”.
Question 827
A reviewer evaluates a proposed repair for: At the fictional Beacon Arts School after a site connectivity report, the team observes: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. The approved corrective action is: “Use a controlled read-only script or supported NMS query to collect required device data.” Which result BEST demonstrates success?
- The retrieved output contains the configured interfaces and access policies under review.
- The interface counters reveal or exclude CRC, error and other physical symptoms correlated with the outage.
- The investigation reports distinct DNS and transport outcomes for the host.
- The inventory is collected without unauthorized configuration modifications.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Use a controlled read-only script or supported NMS query to collect required device data.” at the fictional Beacon Arts School. It demonstrates correction of the original cause: Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use show running-config at the proper privilege level and inspect the relevant configuration sections.”. It does not establish the intended outcome “The inventory is collected without unauthorized configuration modifications.” for the fictional Beacon Arts School case.
B:That result is evidence for a separate corrective action, “Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.”. It does not establish the intended outcome “The inventory is collected without unauthorized configuration modifications.” for the fictional Beacon Arts School case.
C:That result is evidence for a separate corrective action, “Resolve the hostname and separately test the HTTPS service's TCP connection.”. It does not establish the intended outcome “The inventory is collected without unauthorized configuration modifications.” for the fictional Beacon Arts School case.
Question 828
The technician plans a correction for: At the fictional Beacon Arts School after a site connectivity report, the team observes: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. During “Use a controlled read-only script or supported NMS query to collect required device data.”, which precaution MOST specifically prevents a related risk?
- Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.
- Do not accuse a user or device without recorded data supporting the conclusion.
- Do not grant write privileges to a diagnostic script when read-only permissions suffice.
- Do not treat unrelated ARP broadcasts as complete proof of a DNS failure.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Use a controlled read-only script or supported NMS query to collect required device data.” at the fictional Beacon Arts School. The required protection is “Do not grant write privileges to a diagnostic script when read-only permissions suffice.”; success still requires “The inventory is collected without unauthorized configuration modifications.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The principal adjacent risk here is controlled by “Do not grant write privileges to a diagnostic script when read-only permissions suffice.”.
B:This caution is appropriate for a separate failure pattern: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The principal adjacent risk here is controlled by “Do not grant write privileges to a diagnostic script when read-only permissions suffice.”.
D:This caution is appropriate for a separate failure pattern: A Wireshark user wants to investigate a failed DNS lookup but records only Ethernet broadcast frames unrelated to the query. The principal adjacent risk here is controlled by “Do not grant write privileges to a diagnostic script when read-only permissions suffice.”.
Question 829
A service desk receives this network finding: At the fictional Stonewater Manufacturing during its network support shift, the team observes: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. Which action MOST directly resolves the reported issue?
- Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.
- Check SSH port reachability, authentication method and user authorization without disabling protection.
- Use show mac address-table and locate the workstation's MAC on the appropriate VLAN.
- Use show inventory for product identifiers and show switch where supported for switch-stack membership.
Explanation
Correct Answer
B:Correct. In the fictional Stonewater Manufacturing case, Secure remote administration depends on correct credentials, policy and transport reachability. The specified corrective action, “Check SSH port reachability, authentication method and user authorization without disabling protection.”, directly targets that condition. Evidence of resolution: The authorized technician logs in successfully while unknown accounts remain denied.
Incorrect Answers
A:That action addresses a different network issue: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The present fictional Stonewater Manufacturing finding instead needs “Check SSH port reachability, authentication method and user authorization without disabling protection.”, verified by “The authorized technician logs in successfully while unknown accounts remain denied.”.
C:That action addresses a different network issue: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The present fictional Stonewater Manufacturing finding instead needs “Check SSH port reachability, authentication method and user authorization without disabling protection.”, verified by “The authorized technician logs in successfully while unknown accounts remain denied.”.
D:That action addresses a different network issue: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The present fictional Stonewater Manufacturing finding instead needs “Check SSH port reachability, authentication method and user authorization without disabling protection.”, verified by “The authorized technician logs in successfully while unknown accounts remain denied.”.
Question 830
Before changing settings, consider this issue: At the fictional Stonewater Manufacturing during its network support shift, the team observes: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. What is the MOST specific underlying cause?
- Secure remote administration depends on correct credentials, policy and transport reachability.
- Useful capture evidence should include the client's resolver request and the corresponding response or timeout.
- A packet analyzer must capture on the interface carrying the traffic under investigation.
- Firewalls and security controls can block ICMP echo while other services remain reachable.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Stonewater Manufacturing: Secure remote administration depends on correct credentials, policy and transport reachability. The corresponding remedy is “Check SSH port reachability, authentication method and user authorization without disabling protection.”. Confirmation: The authorized technician logs in successfully while unknown accounts remain denied.
Incorrect Answers
B:That cause belongs to a different case: A Wireshark user wants to investigate a failed DNS lookup but records only Ethernet broadcast frames unrelated to the query. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.
C:That cause belongs to a different case: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.
D:That cause belongs to a different case: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. The observed fictional Stonewater Manufacturing condition is specifically explained by “Secure remote administration depends on correct credentials, policy and transport reachability.”.