Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 78
Question 770
Before changing settings, consider this issue: At the fictional Redwood Repair Shop in a technician onboarding review, the team observes: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. What is the MOST specific underlying cause?
- Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.
- A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.
- Interface operational counters and error indications are available through show interfaces commands.
- Verification must test the original reported business symptom, not only a convenient proxy measurement.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Redwood Repair Shop: Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests. The corresponding remedy is “Run an available supported Linux traceroute-style command toward the target.”. Confirmation: The result lists successive hops or reveals a boundary where probes stop receiving responses.
Incorrect Answers
B:That cause belongs to a different case: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.
C:That cause belongs to a different case: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.
D:That cause belongs to a different case: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.
Question 771
A reviewer evaluates a proposed repair for: At the fictional Redwood Repair Shop in a technician onboarding review, the team observes: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. The approved corrective action is: “Run an available supported Linux traceroute-style command toward the target.” Which result BEST demonstrates success?
- The table shows the relevant MAC and associated switch interface.
- The receiving team has the necessary evidence and acknowledges ownership in the ticket.
- The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
- The result lists successive hops or reveals a boundary where probes stop receiving responses.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Run an available supported Linux traceroute-style command toward the target.” at the fictional Redwood Repair Shop. It demonstrates correction of the original cause: Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use show mac address-table and locate the workstation's MAC on the appropriate VLAN.”. It does not establish the intended outcome “The result lists successive hops or reveals a boundary where probes stop receiving responses.” for the fictional Redwood Repair Shop case.
B:That result is evidence for a separate corrective action, “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”. It does not establish the intended outcome “The result lists successive hops or reveals a boundary where probes stop receiving responses.” for the fictional Redwood Repair Shop case.
C:That result is evidence for a separate corrective action, “Capture the event times, client location, AP association and nearby interference indicators.”. It does not establish the intended outcome “The result lists successive hops or reveals a boundary where probes stop receiving responses.” for the fictional Redwood Repair Shop case.
Question 772
The technician plans a correction for: At the fictional Redwood Repair Shop in a technician onboarding review, the team observes: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. During “Run an available supported Linux traceroute-style command toward the target.”, which precaution MOST specifically prevents a related risk?
- Do not treat every managed device as a Windows RDP endpoint.
- Do not generalize local-office test success to an untested remote location.
- Do not assume all operating systems expose the same diagnostic command names.
- Do not assume CDP proves every possible non-Cisco or disabled-CDP neighbor is absent physically.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Run an available supported Linux traceroute-style command toward the target.” at the fictional Redwood Repair Shop. The required protection is “Do not assume all operating systems expose the same diagnostic command names.”; success still requires “The result lists successive hops or reveals a boundary where probes stop receiving responses.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The principal adjacent risk here is controlled by “Do not assume all operating systems expose the same diagnostic command names.”.
B:This caution is appropriate for a separate failure pattern: A help-desk analyst tests only from their office during a remote-site outage and concludes every remote device is healthy because local systems work. The principal adjacent risk here is controlled by “Do not assume all operating systems expose the same diagnostic command names.”.
D:This caution is appropriate for a separate failure pattern: A technician must identify which neighboring Cisco device connects to a local switch port but guesses from cable color instead of using available discovery data. The principal adjacent risk here is controlled by “Do not assume all operating systems expose the same diagnostic command names.”.
Question 773
A service desk receives this network finding: At the fictional Millview Retail while checking a service ticket, the team observes: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. Which action MOST directly resolves the reported issue?
- Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.
- Check permitted application-port reachability and firewall policy alongside the ping result.
- Choose an authorized SSH session or physical console for the switch rather than RDP.
- Use show running-config at the proper privilege level and inspect the relevant configuration sections.
Explanation
Correct Answer
B:Correct. In the fictional Millview Retail case, Firewalls and security controls can block ICMP echo while other services remain reachable. The specified corrective action, “Check permitted application-port reachability and firewall policy alongside the ping result.”, directly targets that condition. Evidence of resolution: The service responds on an allowed port even though ICMP echo replies are blocked by policy.
Incorrect Answers
A:That action addresses a different network issue: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The present fictional Millview Retail finding instead needs “Check permitted application-port reachability and firewall policy alongside the ping result.”, verified by “The service responds on an allowed port even though ICMP echo replies are blocked by policy.”.
C:That action addresses a different network issue: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The present fictional Millview Retail finding instead needs “Check permitted application-port reachability and firewall policy alongside the ping result.”, verified by “The service responds on an allowed port even though ICMP echo replies are blocked by policy.”.
D:That action addresses a different network issue: A Cisco router's running configuration is questioned after a change but an operator runs show version and claims it lists the active interface and ACL configuration. The present fictional Millview Retail finding instead needs “Check permitted application-port reachability and firewall policy alongside the ping result.”, verified by “The service responds on an allowed port even though ICMP echo replies are blocked by policy.”.
Question 774
Before changing settings, consider this issue: At the fictional Millview Retail while checking a service ticket, the team observes: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. What is the MOST specific underlying cause?
- Firewalls and security controls can block ICMP echo while other services remain reachable.
- IOS context-sensitive help and tab completion can reveal supported commands within the user's permitted privilege level.
- A capture started late may omit the TCP SYN, SYN-ACK and ACK establishing the connection.
- Help-desk prioritization should account for business impact, urgency and applicable service policy, not only ticket order.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Millview Retail: Firewalls and security controls can block ICMP echo while other services remain reachable. The corresponding remedy is “Check permitted application-port reachability and firewall policy alongside the ping result.”. Confirmation: The service responds on an allowed port even though ICMP echo replies are blocked by policy.
Incorrect Answers
B:That cause belongs to a different case: An entry-level operator receives an unfamiliar IOS show command syntax and repeatedly enters random privileged configuration commands to discover the correct keyword. The observed fictional Millview Retail condition is specifically explained by “Firewalls and security controls can block ICMP echo while other services remain reachable.”.
C:That cause belongs to a different case: A team needs evidence of a TCP connection setup but starts capturing only after the application session is already established. The observed fictional Millview Retail condition is specifically explained by “Firewalls and security controls can block ICMP echo while other services remain reachable.”.
D:That cause belongs to a different case: A branch loses connectivity for hundreds of staff while one low-impact printer issue is worked first because it was reported earlier. The observed fictional Millview Retail condition is specifically explained by “Firewalls and security controls can block ICMP echo while other services remain reachable.”.
Question 775
A reviewer evaluates a proposed repair for: At the fictional Millview Retail while checking a service ticket, the team observes: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. The approved corrective action is: “Check permitted application-port reachability and firewall policy alongside the ping result.” Which result BEST demonstrates success?
- The capture contains frames from the affected WLAN interface during the observed issue.
- Test evidence identifies which single intervention changed the observed failure.
- The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
- The service responds on an allowed port even though ICMP echo replies are blocked by policy.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Check permitted application-port reachability and firewall policy alongside the ping result.” at the fictional Millview Retail. It demonstrates correction of the original cause: Firewalls and security controls can block ICMP echo while other services remain reachable.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”. It does not establish the intended outcome “The service responds on an allowed port even though ICMP echo replies are blocked by policy.” for the fictional Millview Retail case.
B:That result is evidence for a separate corrective action, “Write a hypothesis, make one authorized change and retest before making further changes.”. It does not establish the intended outcome “The service responds on an allowed port even though ICMP echo replies are blocked by policy.” for the fictional Millview Retail case.
C:That result is evidence for a separate corrective action, “Capture the event times, client location, AP association and nearby interference indicators.”. It does not establish the intended outcome “The service responds on an allowed port even though ICMP echo replies are blocked by policy.” for the fictional Millview Retail case.
Question 776
The technician plans a correction for: At the fictional Millview Retail while checking a service ticket, the team observes: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. During “Check permitted application-port reachability and firewall policy alongside the ping result.”, which precaution MOST specifically prevents a related risk?
- Do not confuse MAC table records with operating-system image information.
- Do not grant write privileges to a diagnostic script when read-only permissions suffice.
- Do not equate an ICMP timeout with definitive proof that the remote system is down.
- Do not enter configuration-changing commands solely to guess a read-only show-command spelling.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Check permitted application-port reachability and firewall policy alongside the ping result.” at the fictional Millview Retail. The required protection is “Do not equate an ICMP timeout with definitive proof that the remote system is down.”; success still requires “The service responds on an allowed port even though ICMP echo replies are blocked by policy.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The principal adjacent risk here is controlled by “Do not equate an ICMP timeout with definitive proof that the remote system is down.”.
B:This caution is appropriate for a separate failure pattern: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. The principal adjacent risk here is controlled by “Do not equate an ICMP timeout with definitive proof that the remote system is down.”.
D:This caution is appropriate for a separate failure pattern: An entry-level operator receives an unfamiliar IOS show command syntax and repeatedly enters random privileged configuration commands to discover the correct keyword. The principal adjacent risk here is controlled by “Do not equate an ICMP timeout with definitive proof that the remote system is down.”.
Question 777
A service desk receives this network finding: At the fictional Silverleaf Clinic after a user reports a recurring problem, the team observes: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. Which action MOST directly resolves the reported issue?
- Run show ip interface brief and identify interface addresses and up/down status.
- Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.
- Choose an authorized SSH session or physical console for the switch rather than RDP.
- Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.
Explanation
Correct Answer
B:Correct. In the fictional Silverleaf Clinic case, Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting. The specified corrective action, “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, directly targets that condition. Evidence of resolution: The hostname resolves to the intended address and service connectivity is restored.
Incorrect Answers
A:That action addresses a different network issue: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The present fictional Silverleaf Clinic finding instead needs “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, verified by “The hostname resolves to the intended address and service connectivity is restored.”.
C:That action addresses a different network issue: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The present fictional Silverleaf Clinic finding instead needs “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, verified by “The hostname resolves to the intended address and service connectivity is restored.”.
D:That action addresses a different network issue: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The present fictional Silverleaf Clinic finding instead needs “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, verified by “The hostname resolves to the intended address and service connectivity is restored.”.
Question 778
Before changing settings, consider this issue: At the fictional Silverleaf Clinic after a user reports a recurring problem, the team observes: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. What is the MOST specific underlying cause?
- Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Management scripts should use appropriate authorized access and minimize changes when gathering diagnostics.
- Troubleshooting requires accurate symptom, scope, device and time information before diagnosis or escalation.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Silverleaf Clinic: Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting. The corresponding remedy is “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”. Confirmation: The hostname resolves to the intended address and service connectivity is restored.
Incorrect Answers
B:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Silverleaf Clinic condition is specifically explained by “Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.”.
C:That cause belongs to a different case: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. The observed fictional Silverleaf Clinic condition is specifically explained by “Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.”.
D:That cause belongs to a different case: An outage ticket contains only 'network down' and the team repeatedly asks users which site and device are affected. The observed fictional Silverleaf Clinic condition is specifically explained by “Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.”.
Question 779
A reviewer evaluates a proposed repair for: At the fictional Silverleaf Clinic after a user reports a recurring problem, the team observes: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. The approved corrective action is: “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.” Which result BEST demonstrates success?
- The procedure retrieves status from NMS and uses SSH or console only when a permitted CLI change is necessary.
- The cloud inventory and device status identify the affected AP and its configuration owner.
- The report distinguishes visible connection metadata from encrypted application payload.
- The hostname resolves to the intended address and service connectivity is restored.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.” at the fictional Silverleaf Clinic. It demonstrates correction of the original cause: Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Record which tasks use the monitoring platform and which require authorized device management access.”. It does not establish the intended outcome “The hostname resolves to the intended address and service connectivity is restored.” for the fictional Silverleaf Clinic case.
B:That result is evidence for a separate corrective action, “Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.”. It does not establish the intended outcome “The hostname resolves to the intended address and service connectivity is restored.” for the fictional Silverleaf Clinic case.
C:That result is evidence for a separate corrective action, “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.”. It does not establish the intended outcome “The hostname resolves to the intended address and service connectivity is restored.” for the fictional Silverleaf Clinic case.
Question 780
The technician plans a correction for: At the fictional Silverleaf Clinic after a user reports a recurring problem, the team observes: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. During “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, which precaution MOST specifically prevents a related risk?
- Do not apply multiple untracked network changes that remove the ability to isolate root cause.
- Do not confuse an interface status summary with the full routing table.
- Do not change unrelated subnet masks to compensate for a stale DNS record.
- Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.” at the fictional Silverleaf Clinic. The required protection is “Do not change unrelated subnet masks to compensate for a stale DNS record.”; success still requires “The hostname resolves to the intended address and service connectivity is restored.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.
B:This caution is appropriate for a separate failure pattern: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.
D:This caution is appropriate for a separate failure pattern: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.