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Exam Code: 100-150
Exam Name: Cisco Certified Support Technician (CCST) Networking
Certification Provider: Cisco
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Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 77

Question 760

The technician plans a correction for: At the fictional Northpoint Library during a scheduled lab validation, the team observes: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. During “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, which precaution MOST specifically prevents a related risk?

  1. Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
  2. Do not accuse a user or device without recorded data supporting the conclusion.
  3. Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.
  4. Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.” at the fictional Northpoint Library. The required protection is “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”; success still requires “The case includes only traffic needed to reproduce and analyze the laptop issue.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.

B:

This caution is appropriate for a separate failure pattern: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.

D:

This caution is appropriate for a separate failure pattern: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.

Question 761

A service desk receives this network finding: At the fictional Alderstone Dental Office during its network support shift, the team observes: A PC pings 8.8.8.8 successfully but cannot resolve a website name and the operator replaces its Ethernet cable. Which action MOST directly resolves the reported issue?

  1. Check SSH port reachability, authentication method and user authorization without disabling protection.
  2. Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.
  3. Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.
  4. Query the approved NMS and compare its alert scope with device-specific interface evidence.

Explanation

Correct Answer

B:

Correct. In the fictional Alderstone Dental Office case, Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection. The specified corrective action, “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”, directly targets that condition. Evidence of resolution: Numeric reachability remains good while the corrected resolver returns the expected DNS answer.

Incorrect Answers

A:

That action addresses a different network issue: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. The present fictional Alderstone Dental Office finding instead needs “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”, verified by “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.”.

C:

That action addresses a different network issue: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The present fictional Alderstone Dental Office finding instead needs “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”, verified by “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.”.

D:

That action addresses a different network issue: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. The present fictional Alderstone Dental Office finding instead needs “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”, verified by “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.”.

Question 762

Before changing settings, consider this issue: At the fictional Alderstone Dental Office during its network support shift, the team observes: A PC pings 8.8.8.8 successfully but cannot resolve a website name and the operator replaces its Ethernet cable. What is the MOST specific underlying cause?

  1. Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection.
  2. RDP targets compatible desktop hosts; Cisco network-device CLI access usually uses SSH or console.
  3. TCP retransmissions suggest transport delivery or timing issues rather than proving application authentication outcome.
  4. Cisco Discovery Protocol neighbor information can reveal directly connected Cisco devices and local interfaces when enabled.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Alderstone Dental Office: Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection. The corresponding remedy is “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”. Confirmation: Numeric reachability remains good while the corrected resolver returns the expected DNS answer.

Incorrect Answers

B:

That cause belongs to a different case: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The observed fictional Alderstone Dental Office condition is specifically explained by “Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection.”.

C:

That cause belongs to a different case: An analyst sees repeated TCP retransmission annotations and claims they prove an application-level password rejection. The observed fictional Alderstone Dental Office condition is specifically explained by “Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection.”.

D:

That cause belongs to a different case: A technician must identify which neighboring Cisco device connects to a local switch port but guesses from cable color instead of using available discovery data. The observed fictional Alderstone Dental Office condition is specifically explained by “Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection.”.

Question 763

A reviewer evaluates a proposed repair for: At the fictional Alderstone Dental Office during its network support shift, the team observes: A PC pings 8.8.8.8 successfully but cannot resolve a website name and the operator replaces its Ethernet cable. The approved corrective action is: “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.” Which result BEST demonstrates success?

  1. Another analyst can reopen and filter the original packet data.
  2. The escalation attachment includes relevant traffic without unauthorized unrelated sensitive data.
  3. The capture review identifies loss/retry behavior without mislabeling it as authentication denial.
  4. Numeric reachability remains good while the corrected resolver returns the expected DNS answer.

Explanation

Correct Answer

D:

Correct. This is the required observable acceptance evidence for “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.” at the fictional Alderstone Dental Office. It demonstrates correction of the original cause: Successful numeric IP reachability with failed name lookup points toward DNS rather than necessarily physical disconnection.

Incorrect Answers

A:

That result is evidence for a separate corrective action, “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”. It does not establish the intended outcome “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.” for the fictional Alderstone Dental Office case.

B:

That result is evidence for a separate corrective action, “Obtain authorization, capture only the minimum necessary scope and protect or redact the resulting file.”. It does not establish the intended outcome “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.” for the fictional Alderstone Dental Office case.

C:

That result is evidence for a separate corrective action, “Compare TCP sequence, acknowledgment and retransmission evidence separately from application-layer status.”. It does not establish the intended outcome “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.” for the fictional Alderstone Dental Office case.

Question 764

The technician plans a correction for: At the fictional Alderstone Dental Office during its network support shift, the team observes: A PC pings 8.8.8.8 successfully but cannot resolve a website name and the operator replaces its Ethernet cable. During “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”, which precaution MOST specifically prevents a related risk?

  1. Do not close or escalate an incident based solely on an unqualified 'network down' label.
  2. Do not assume every standalone Cisco device supports switch-stack-specific show commands.
  3. Do not interpret a DNS-only failure as proof that the Ethernet link is broken.
  4. Do not transmit privileged management passwords over plain Telnet on untrusted links.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.” at the fictional Alderstone Dental Office. The required protection is “Do not interpret a DNS-only failure as proof that the Ethernet link is broken.”; success still requires “Numeric reachability remains good while the corrected resolver returns the expected DNS answer.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: An outage ticket contains only 'network down' and the team repeatedly asks users which site and device are affected. The principal adjacent risk here is controlled by “Do not interpret a DNS-only failure as proof that the Ethernet link is broken.”.

B:

This caution is appropriate for a separate failure pattern: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The principal adjacent risk here is controlled by “Do not interpret a DNS-only failure as proof that the Ethernet link is broken.”.

D:

This caution is appropriate for a separate failure pattern: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The principal adjacent risk here is controlled by “Do not interpret a DNS-only failure as proof that the Ethernet link is broken.”.

Question 765

A service desk receives this network finding: At the fictional Oakside Warehouse before a planned system change, the team observes: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. Which action MOST directly resolves the reported issue?

  1. Record which tasks use the monitoring platform and which require authorized device management access.
  2. Use ipconfig /all and route inspection to identify and correct the missing gateway.
  3. Save the relevant capture in an approved .pcap or .pcapng file with case identification.
  4. Run show ip interface brief and identify interface addresses and up/down status.

Explanation

Correct Answer

B:

Correct. In the fictional Oakside Warehouse case, The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations. The specified corrective action, “Use ipconfig /all and route inspection to identify and correct the missing gateway.”, directly targets that condition. Evidence of resolution: The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.

Incorrect Answers

A:

That action addresses a different network issue: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. The present fictional Oakside Warehouse finding instead needs “Use ipconfig /all and route inspection to identify and correct the missing gateway.”, verified by “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.”.

C:

That action addresses a different network issue: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. The present fictional Oakside Warehouse finding instead needs “Use ipconfig /all and route inspection to identify and correct the missing gateway.”, verified by “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.”.

D:

That action addresses a different network issue: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The present fictional Oakside Warehouse finding instead needs “Use ipconfig /all and route inspection to identify and correct the missing gateway.”, verified by “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.”.

Question 766

Before changing settings, consider this issue: At the fictional Oakside Warehouse before a planned system change, the team observes: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. What is the MOST specific underlying cause?

  1. The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.
  2. Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.
  3. Display filters change what is shown after capture; they do not delete already recorded packets.
  4. Help-desk prioritization should account for business impact, urgency and applicable service policy, not only ticket order.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Oakside Warehouse: The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations. The corresponding remedy is “Use ipconfig /all and route inspection to identify and correct the missing gateway.”. Confirmation: The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.

Incorrect Answers

B:

That cause belongs to a different case: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. The observed fictional Oakside Warehouse condition is specifically explained by “The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.”.

C:

That cause belongs to a different case: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. The observed fictional Oakside Warehouse condition is specifically explained by “The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.”.

D:

That cause belongs to a different case: A branch loses connectivity for hundreds of staff while one low-impact printer issue is worked first because it was reported earlier. The observed fictional Oakside Warehouse condition is specifically explained by “The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.”.

Question 767

A reviewer evaluates a proposed repair for: At the fictional Oakside Warehouse before a planned system change, the team observes: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. The approved corrective action is: “Use ipconfig /all and route inspection to identify and correct the missing gateway.” Which result BEST demonstrates success?

  1. Another authorized technician opens the saved file and sees the expected captured DNS packets.
  2. The remote session reaches the router through the approved protected path with access logs.
  3. The monitoring dashboard identifies the affected devices and retains consistent timestamps.
  4. The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.

Explanation

Correct Answer

D:

Correct. This is the required observable acceptance evidence for “Use ipconfig /all and route inspection to identify and correct the missing gateway.” at the fictional Oakside Warehouse. It demonstrates correction of the original cause: The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.

Incorrect Answers

A:

That result is evidence for a separate corrective action, “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”. It does not establish the intended outcome “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.” for the fictional Oakside Warehouse case.

B:

That result is evidence for a separate corrective action, “Connect through the authorized VPN and least-privilege management route before opening SSH.”. It does not establish the intended outcome “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.” for the fictional Oakside Warehouse case.

C:

That result is evidence for a separate corrective action, “Query the approved NMS and compare its alert scope with device-specific interface evidence.”. It does not establish the intended outcome “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.” for the fictional Oakside Warehouse case.

Question 768

The technician plans a correction for: At the fictional Oakside Warehouse before a planned system change, the team observes: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. During “Use ipconfig /all and route inspection to identify and correct the missing gateway.”, which precaution MOST specifically prevents a related risk?

  1. Do not assume the IPv4 routing table contains learned per-port Ethernet MAC entries.
  2. Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.
  3. Do not repair browser history in place of missing IP routing configuration.
  4. Do not confuse an interface status summary with the full routing table.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Use ipconfig /all and route inspection to identify and correct the missing gateway.” at the fictional Oakside Warehouse. The required protection is “Do not repair browser history in place of missing IP routing configuration.”; success still requires “The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The principal adjacent risk here is controlled by “Do not repair browser history in place of missing IP routing configuration.”.

B:

This caution is appropriate for a separate failure pattern: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The principal adjacent risk here is controlled by “Do not repair browser history in place of missing IP routing configuration.”.

D:

This caution is appropriate for a separate failure pattern: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The principal adjacent risk here is controlled by “Do not repair browser history in place of missing IP routing configuration.”.

Question 769

A service desk receives this network finding: At the fictional Redwood Repair Shop in a technician onboarding review, the team observes: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. Which action MOST directly resolves the reported issue?

  1. Run show cdp neighbors where permitted and compare the result with cabling records.
  2. Run an available supported Linux traceroute-style command toward the target.
  3. Use a controlled read-only script or supported NMS query to collect required device data.
  4. Save the relevant capture in an approved .pcap or .pcapng file with case identification.

Explanation

Correct Answer

B:

Correct. In the fictional Redwood Repair Shop case, Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests. The specified corrective action, “Run an available supported Linux traceroute-style command toward the target.”, directly targets that condition. Evidence of resolution: The result lists successive hops or reveals a boundary where probes stop receiving responses.

Incorrect Answers

A:

That action addresses a different network issue: A technician must identify which neighboring Cisco device connects to a local switch port but guesses from cable color instead of using available discovery data. The present fictional Redwood Repair Shop finding instead needs “Run an available supported Linux traceroute-style command toward the target.”, verified by “The result lists successive hops or reveals a boundary where probes stop receiving responses.”.

C:

That action addresses a different network issue: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. The present fictional Redwood Repair Shop finding instead needs “Run an available supported Linux traceroute-style command toward the target.”, verified by “The result lists successive hops or reveals a boundary where probes stop receiving responses.”.

D:

That action addresses a different network issue: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. The present fictional Redwood Repair Shop finding instead needs “Run an available supported Linux traceroute-style command toward the target.”, verified by “The result lists successive hops or reveals a boundary where probes stop receiving responses.”.

Question 770

Before changing settings, consider this issue: At the fictional Redwood Repair Shop in a technician onboarding review, the team observes: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. What is the MOST specific underlying cause?

  1. Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.
  2. A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.
  3. Interface operational counters and error indications are available through show interfaces commands.
  4. Verification must test the original reported business symptom, not only a convenient proxy measurement.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Redwood Repair Shop: Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests. The corresponding remedy is “Run an available supported Linux traceroute-style command toward the target.”. Confirmation: The result lists successive hops or reveals a boundary where probes stop receiving responses.

Incorrect Answers

B:

That cause belongs to a different case: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.

C:

That cause belongs to a different case: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.

D:

That cause belongs to a different case: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. The observed fictional Redwood Repair Shop condition is specifically explained by “Linux commonly uses traceroute or tracepath rather than Windows tracert for hop-by-hop tests.”.

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