Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 76
Question 750
Before changing settings, consider this issue: At the fictional Ridgecrest Service Desk after a user reports a recurring problem, the team observes: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. What is the MOST specific underlying cause?
- TLS normally protects application contents against passive plaintext inspection without appropriate secrets.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Incorrect or stale DNS answers can direct an application to a wrong destination independently of local subnetting.
- show inventory commonly reports hardware PID and serial, while show switch on supported stack-capable Catalyst models reports stack-member roles and identities.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Ridgecrest Service Desk: TLS normally protects application contents against passive plaintext inspection without appropriate secrets. The corresponding remedy is “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.”. Confirmation: The report distinguishes visible connection metadata from encrypted application payload.
Incorrect Answers
B:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Ridgecrest Service Desk condition is specifically explained by “TLS normally protects application contents against passive plaintext inspection without appropriate secrets.”.
C:That cause belongs to a different case: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. The observed fictional Ridgecrest Service Desk condition is specifically explained by “TLS normally protects application contents against passive plaintext inspection without appropriate secrets.”.
D:That cause belongs to a different case: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The observed fictional Ridgecrest Service Desk condition is specifically explained by “TLS normally protects application contents against passive plaintext inspection without appropriate secrets.”.
Question 751
A reviewer evaluates a proposed repair for: At the fictional Ridgecrest Service Desk after a user reports a recurring problem, the team observes: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. The approved corrective action is: “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.” Which result BEST demonstrates success?
- The service responds on an allowed port even though ICMP echo replies are blocked by policy.
- The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
- The interface counters reveal or exclude CRC, error and other physical symptoms correlated with the outage.
- The report distinguishes visible connection metadata from encrypted application payload.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.” at the fictional Ridgecrest Service Desk. It demonstrates correction of the original cause: TLS normally protects application contents against passive plaintext inspection without appropriate secrets.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Check permitted application-port reachability and firewall policy alongside the ping result.”. It does not establish the intended outcome “The report distinguishes visible connection metadata from encrypted application payload.” for the fictional Ridgecrest Service Desk case.
B:That result is evidence for a separate corrective action, “Capture the event times, client location, AP association and nearby interference indicators.”. It does not establish the intended outcome “The report distinguishes visible connection metadata from encrypted application payload.” for the fictional Ridgecrest Service Desk case.
C:That result is evidence for a separate corrective action, “Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.”. It does not establish the intended outcome “The report distinguishes visible connection metadata from encrypted application payload.” for the fictional Ridgecrest Service Desk case.
Question 752
The technician plans a correction for: At the fictional Ridgecrest Service Desk after a user reports a recurring problem, the team observes: A user says a packet analyzer can reconstruct any encrypted HTTPS password from normal packet capture without keys. During “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.”, which precaution MOST specifically prevents a related risk?
- Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
- Do not bypass organizational change-management policy solely because a network failure is urgent.
- Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.
- Do not enter configuration-changing commands solely to guess a read-only show-command spelling.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Inspect TLS handshake metadata and transport behavior rather than promising automatic plaintext disclosure.” at the fictional Ridgecrest Service Desk. The required protection is “Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.”; success still requires “The report distinguishes visible connection metadata from encrypted application payload.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The principal adjacent risk here is controlled by “Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.”.
B:This caution is appropriate for a separate failure pattern: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. The principal adjacent risk here is controlled by “Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.”.
D:This caution is appropriate for a separate failure pattern: An entry-level operator receives an unfamiliar IOS show command syntax and repeatedly enters random privileged configuration commands to discover the correct keyword. The principal adjacent risk here is controlled by “Do not claim an ordinary pcap alone reveals all HTTPS credentials or protected content.”.
Question 753
A service desk receives this network finding: At the fictional Elmwood Guesthouse during a physical cabling audit, the team observes: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. Which action MOST directly resolves the reported issue?
- Interpret missing intermediate hop responses in context and verify the intended end-to-end service.
- Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.
- Use a controlled read-only script or supported NMS query to collect required device data.
- Use ip addr and ip route get for the destination to identify the selected interface and source.
Explanation
Correct Answer
B:Correct. In the fictional Elmwood Guesthouse case, A screenshot does not preserve the underlying packet bytes and headers available in a pcap file. The specified corrective action, “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”, directly targets that condition. Evidence of resolution: Another analyst can reopen and filter the original packet data.
Incorrect Answers
A:That action addresses a different network issue: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The present fictional Elmwood Guesthouse finding instead needs “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”, verified by “Another analyst can reopen and filter the original packet data.”.
C:That action addresses a different network issue: A support engineer launches an ad hoc script that reconfigures every router to collect interface data without confirming whether read-only data is available. The present fictional Elmwood Guesthouse finding instead needs “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”, verified by “Another analyst can reopen and filter the original packet data.”.
D:That action addresses a different network issue: A Linux host shows two IPv4 addresses on different NICs but a troubleshooter reads only its hostname to determine which address a route uses. The present fictional Elmwood Guesthouse finding instead needs “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”, verified by “Another analyst can reopen and filter the original packet data.”.
Question 754
Before changing settings, consider this issue: At the fictional Elmwood Guesthouse during a physical cabling audit, the team observes: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. What is the MOST specific underlying cause?
- A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.
- Root-cause conclusions require supporting observations and elimination of plausible alternatives.
- Monitoring telemetry collection and interactive configuration sessions are distinct management functions.
- A serial console is a local management channel, not a general-purpose routed WAN link.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Elmwood Guesthouse: A screenshot does not preserve the underlying packet bytes and headers available in a pcap file. The corresponding remedy is “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”. Confirmation: Another analyst can reopen and filter the original packet data.
Incorrect Answers
B:That cause belongs to a different case: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The observed fictional Elmwood Guesthouse condition is specifically explained by “A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.”.
C:That cause belongs to a different case: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. The observed fictional Elmwood Guesthouse condition is specifically explained by “A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.”.
D:That cause belongs to a different case: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The observed fictional Elmwood Guesthouse condition is specifically explained by “A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.”.
Question 755
A reviewer evaluates a proposed repair for: At the fictional Elmwood Guesthouse during a physical cabling audit, the team observes: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The approved corrective action is: “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.” Which result BEST demonstrates success?
- The service responds on an allowed port even though ICMP echo replies are blocked by policy.
- The retrieved output contains the configured interfaces and access policies under review.
- The incident's cause statement is supported by reproducible technical evidence.
- Another analyst can reopen and filter the original packet data.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.” at the fictional Elmwood Guesthouse. It demonstrates correction of the original cause: A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Check permitted application-port reachability and firewall policy alongside the ping result.”. It does not establish the intended outcome “Another analyst can reopen and filter the original packet data.” for the fictional Elmwood Guesthouse case.
B:That result is evidence for a separate corrective action, “Use show running-config at the proper privilege level and inspect the relevant configuration sections.”. It does not establish the intended outcome “Another analyst can reopen and filter the original packet data.” for the fictional Elmwood Guesthouse case.
C:That result is evidence for a separate corrective action, “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”. It does not establish the intended outcome “Another analyst can reopen and filter the original packet data.” for the fictional Elmwood Guesthouse case.
Question 756
The technician plans a correction for: At the fictional Elmwood Guesthouse during a physical cabling audit, the team observes: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. During “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.”, which precaution MOST specifically prevents a related risk?
- Do not close or escalate an incident based solely on an unqualified 'network down' label.
- Do not treat configured port descriptions as proof that its physical data path is healthy.
- Do not replace an exchangeable packet capture artifact with a picture of the UI.
- Do not infer full-size packet delivery from a single minimum-size ping reply.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Save the actual capture file and include the screenshot only as an optional pointer to relevant frames.” at the fictional Elmwood Guesthouse. The required protection is “Do not replace an exchangeable packet capture artifact with a picture of the UI.”; success still requires “Another analyst can reopen and filter the original packet data.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: An outage ticket contains only 'network down' and the team repeatedly asks users which site and device are affected. The principal adjacent risk here is controlled by “Do not replace an exchangeable packet capture artifact with a picture of the UI.”.
B:This caution is appropriate for a separate failure pattern: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The principal adjacent risk here is controlled by “Do not replace an exchangeable packet capture artifact with a picture of the UI.”.
D:This caution is appropriate for a separate failure pattern: A PC has good local pings but application responses fail for large packets; the technician tests only tiny ICMP payloads and declares MTU healthy. The principal adjacent risk here is controlled by “Do not replace an exchangeable packet capture artifact with a picture of the UI.”.
Question 757
A service desk receives this network finding: At the fictional Northpoint Library during a scheduled lab validation, the team observes: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. Which action MOST directly resolves the reported issue?
- Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.
- Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.
- Capture the event times, client location, AP association and nearby interference indicators.
- Gather relevant logs, port status and endpoint tests before writing a diagnosis.
Explanation
Correct Answer
B:Correct. In the fictional Northpoint Library case, Broad capture duration and scope can violate least-collection and data-privacy requirements. The specified corrective action, “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, directly targets that condition. Evidence of resolution: The case includes only traffic needed to reproduce and analyze the laptop issue.
Incorrect Answers
A:That action addresses a different network issue: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The present fictional Northpoint Library finding instead needs “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, verified by “The case includes only traffic needed to reproduce and analyze the laptop issue.”.
C:That action addresses a different network issue: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The present fictional Northpoint Library finding instead needs “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, verified by “The case includes only traffic needed to reproduce and analyze the laptop issue.”.
D:That action addresses a different network issue: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The present fictional Northpoint Library finding instead needs “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, verified by “The case includes only traffic needed to reproduce and analyze the laptop issue.”.
Question 758
Before changing settings, consider this issue: At the fictional Northpoint Library during a scheduled lab validation, the team observes: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. What is the MOST specific underlying cause?
- Broad capture duration and scope can violate least-collection and data-privacy requirements.
- The endpoint routing configuration must contain a reachable next hop for most off-subnet destinations.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Northpoint Library: Broad capture duration and scope can violate least-collection and data-privacy requirements. The corresponding remedy is “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”. Confirmation: The case includes only traffic needed to reproduce and analyze the laptop issue.
Incorrect Answers
B:That cause belongs to a different case: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. The observed fictional Northpoint Library condition is specifically explained by “Broad capture duration and scope can violate least-collection and data-privacy requirements.”.
C:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Northpoint Library condition is specifically explained by “Broad capture duration and scope can violate least-collection and data-privacy requirements.”.
D:That cause belongs to a different case: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The observed fictional Northpoint Library condition is specifically explained by “Broad capture duration and scope can violate least-collection and data-privacy requirements.”.
Question 759
A reviewer evaluates a proposed repair for: At the fictional Northpoint Library during a scheduled lab validation, the team observes: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The approved corrective action is: “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.” Which result BEST demonstrates success?
- The route output identifies the connected, static or learned path for the destination prefix.
- Test evidence identifies which single intervention changed the observed failure.
- Numeric reachability remains good while the corrected resolver returns the expected DNS answer.
- The case includes only traffic needed to reproduce and analyze the laptop issue.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.” at the fictional Northpoint Library. It demonstrates correction of the original cause: Broad capture duration and scope can violate least-collection and data-privacy requirements.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use show ip route and inspect the matching network and next-hop details.”. It does not establish the intended outcome “The case includes only traffic needed to reproduce and analyze the laptop issue.” for the fictional Northpoint Library case.
B:That result is evidence for a separate corrective action, “Write a hypothesis, make one authorized change and retest before making further changes.”. It does not establish the intended outcome “The case includes only traffic needed to reproduce and analyze the laptop issue.” for the fictional Northpoint Library case.
C:That result is evidence for a separate corrective action, “Compare ping to an IP with nslookup of the affected hostname and inspect the configured DNS resolver.”. It does not establish the intended outcome “The case includes only traffic needed to reproduce and analyze the laptop issue.” for the fictional Northpoint Library case.
Question 760
The technician plans a correction for: At the fictional Northpoint Library during a scheduled lab validation, the team observes: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. During “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”, which precaution MOST specifically prevents a related risk?
- Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
- Do not accuse a user or device without recorded data supporting the conclusion.
- Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.
- Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.” at the fictional Northpoint Library. The required protection is “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”; success still requires “The case includes only traffic needed to reproduce and analyze the laptop issue.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.
B:This caution is appropriate for a separate failure pattern: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.
D:This caution is appropriate for a separate failure pattern: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The principal adjacent risk here is controlled by “Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.”.