Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 79
Question 780
The technician plans a correction for: At the fictional Silverleaf Clinic after a user reports a recurring problem, the team observes: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. During “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.”, which precaution MOST specifically prevents a related risk?
- Do not apply multiple untracked network changes that remove the ability to isolate root cause.
- Do not confuse an interface status summary with the full routing table.
- Do not change unrelated subnet masks to compensate for a stale DNS record.
- Do not assume every cloud-managed AP is managed from a local unrelated switch web UI.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.” at the fictional Silverleaf Clinic. The required protection is “Do not change unrelated subnet masks to compensate for a stale DNS record.”; success still requires “The hostname resolves to the intended address and service connectivity is restored.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.
B:This caution is appropriate for a separate failure pattern: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.
D:This caution is appropriate for a separate failure pattern: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The principal adjacent risk here is controlled by “Do not change unrelated subnet masks to compensate for a stale DNS record.”.
Question 781
A service desk receives this network finding: At the fictional Rivergate Branch during a physical cabling audit, the team observes: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. Which action MOST directly resolves the reported issue?
- Run show version and document the platform and software version for the case.
- Interpret missing intermediate hop responses in context and verify the intended end-to-end service.
- Use show running-config at the proper privilege level and inspect the relevant configuration sections.
- Gather relevant logs, port status and endpoint tests before writing a diagnosis.
Explanation
Correct Answer
B:Correct. In the fictional Rivergate Branch case, Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic. The specified corrective action, “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”, directly targets that condition. Evidence of resolution: HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.
Incorrect Answers
A:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Rivergate Branch finding instead needs “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”, verified by “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.”.
C:That action addresses a different network issue: A Cisco router's running configuration is questioned after a change but an operator runs show version and claims it lists the active interface and ACL configuration. The present fictional Rivergate Branch finding instead needs “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”, verified by “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.”.
D:That action addresses a different network issue: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The present fictional Rivergate Branch finding instead needs “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”, verified by “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.”.
Question 782
Before changing settings, consider this issue: At the fictional Rivergate Branch during a physical cabling audit, the team observes: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. What is the MOST specific underlying cause?
- Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.
- show version reports system software, platform and often uptime information rather than learned endpoint MACs.
- Fault isolation must consider the actual failing segment and test from affected and unaffected vantage points.
- Local console access can provide out-of-band recovery when normal IP management is unavailable.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Rivergate Branch: Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic. The corresponding remedy is “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”. Confirmation: HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.
Incorrect Answers
B:That cause belongs to a different case: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The observed fictional Rivergate Branch condition is specifically explained by “Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.”.
C:That cause belongs to a different case: A help-desk analyst tests only from their office during a remote-site outage and concludes every remote device is healthy because local systems work. The observed fictional Rivergate Branch condition is specifically explained by “Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.”.
D:That cause belongs to a different case: A switch's management IP is misconfigured and remote SSH fails, but an on-site technician refuses to use its working console port. The observed fictional Rivergate Branch condition is specifically explained by “Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.”.
Question 783
A reviewer evaluates a proposed repair for: At the fictional Rivergate Branch during a physical cabling audit, the team observes: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The approved corrective action is: “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.” Which result BEST demonstrates success?
- The monitoring dashboard identifies the affected devices and retains consistent timestamps.
- Another technician can reproduce or scope the problem from the complete ticket without guessing missing facts.
- The evidence narrows the break to a particular link or administrative domain.
- HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.” at the fictional Rivergate Branch. It demonstrates correction of the original cause: Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Query the approved NMS and compare its alert scope with device-specific interface evidence.”. It does not establish the intended outcome “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.” for the fictional Rivergate Branch case.
B:That result is evidence for a separate corrective action, “Record affected users, locations, timestamps, error text and reproducible steps in the incident ticket.”. It does not establish the intended outcome “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.” for the fictional Rivergate Branch case.
C:That result is evidence for a separate corrective action, “Compare tests at the impacted branch, its gateway, the provider handoff and the central service.”. It does not establish the intended outcome “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.” for the fictional Rivergate Branch case.
Question 784
The technician plans a correction for: At the fictional Rivergate Branch during a physical cabling audit, the team observes: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. During “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.”, which precaution MOST specifically prevents a related risk?
- Do not bypass organizational change-management policy solely because a network failure is urgent.
- Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.
- Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.
- Do not confuse MAC table records with operating-system image information.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Interpret missing intermediate hop responses in context and verify the intended end-to-end service.” at the fictional Rivergate Branch. The required protection is “Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.”; success still requires “HTTPS succeeds despite some silent traceroute hops and the report notes probe filtering.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. The principal adjacent risk here is controlled by “Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.”.
B:This caution is appropriate for a separate failure pattern: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The principal adjacent risk here is controlled by “Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.”.
D:This caution is appropriate for a separate failure pattern: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The principal adjacent risk here is controlled by “Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.”.
Question 785
A service desk receives this network finding: At the fictional Lakebridge Travel Office during a scheduled lab validation, the team observes: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. Which action MOST directly resolves the reported issue?
- Use SSH with authenticated device identity and approved credentials for remote CLI access.
- Read the source of the ICMP error and inspect route and ARP state on the client.
- Check SSH port reachability, authentication method and user authorization without disabling protection.
- Gather relevant logs, port status and endpoint tests before writing a diagnosis.
Explanation
Correct Answer
B:Correct. In the fictional Lakebridge Travel Office case, Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues. The specified corrective action, “Read the source of the ICMP error and inspect route and ARP state on the client.”, directly targets that condition. Evidence of resolution: The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.
Incorrect Answers
A:That action addresses a different network issue: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The present fictional Lakebridge Travel Office finding instead needs “Read the source of the ICMP error and inspect route and ARP state on the client.”, verified by “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.”.
C:That action addresses a different network issue: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. The present fictional Lakebridge Travel Office finding instead needs “Read the source of the ICMP error and inspect route and ARP state on the client.”, verified by “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.”.
D:That action addresses a different network issue: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. The present fictional Lakebridge Travel Office finding instead needs “Read the source of the ICMP error and inspect route and ARP state on the client.”, verified by “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.”.
Question 786
Before changing settings, consider this issue: At the fictional Lakebridge Travel Office during a scheduled lab validation, the team observes: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. What is the MOST specific underlying cause?
- Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
- A screenshot does not preserve the underlying packet bytes and headers available in a pcap file.
- Escalation should follow ownership boundaries and include observations already collected.
- Help-desk prioritization should account for business impact, urgency and applicable service policy, not only ticket order.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Lakebridge Travel Office: Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues. The corresponding remedy is “Read the source of the ICMP error and inspect route and ARP state on the client.”. Confirmation: The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.
Incorrect Answers
B:That cause belongs to a different case: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The observed fictional Lakebridge Travel Office condition is specifically explained by “Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.”.
C:That cause belongs to a different case: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The observed fictional Lakebridge Travel Office condition is specifically explained by “Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.”.
D:That cause belongs to a different case: A branch loses connectivity for hundreds of staff while one low-impact printer issue is worked first because it was reported earlier. The observed fictional Lakebridge Travel Office condition is specifically explained by “Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.”.
Question 787
A reviewer evaluates a proposed repair for: At the fictional Lakebridge Travel Office during a scheduled lab validation, the team observes: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The approved corrective action is: “Read the source of the ICMP error and inspect route and ARP state on the client.” Which result BEST demonstrates success?
- The inventory is collected without unauthorized configuration modifications.
- The incident's cause statement is supported by reproducible technical evidence.
- The retrieved output contains the configured interfaces and access policies under review.
- The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Read the source of the ICMP error and inspect route and ARP state on the client.” at the fictional Lakebridge Travel Office. It demonstrates correction of the original cause: Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use a controlled read-only script or supported NMS query to collect required device data.”. It does not establish the intended outcome “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.” for the fictional Lakebridge Travel Office case.
B:That result is evidence for a separate corrective action, “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”. It does not establish the intended outcome “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.” for the fictional Lakebridge Travel Office case.
C:That result is evidence for a separate corrective action, “Use show running-config at the proper privilege level and inspect the relevant configuration sections.”. It does not establish the intended outcome “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.” for the fictional Lakebridge Travel Office case.
Question 788
The technician plans a correction for: At the fictional Lakebridge Travel Office during a scheduled lab validation, the team observes: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. During “Read the source of the ICMP error and inspect route and ARP state on the client.”, which precaution MOST specifically prevents a related risk?
- Do not bypass organizational change-management policy solely because a network failure is urgent.
- Do not treat console wiring as a replacement for a LAN or WAN uplink.
- Do not treat all ping failure text as interchangeable evidence.
- Do not remove management authentication just to force a connection test to succeed.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Read the source of the ICMP error and inspect route and ARP state on the client.” at the fictional Lakebridge Travel Office. The required protection is “Do not treat all ping failure text as interchangeable evidence.”; success still requires “The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. The principal adjacent risk here is controlled by “Do not treat all ping failure text as interchangeable evidence.”.
B:This caution is appropriate for a separate failure pattern: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The principal adjacent risk here is controlled by “Do not treat all ping failure text as interchangeable evidence.”.
D:This caution is appropriate for a separate failure pattern: A technician cannot open a secure SSH session and recommends disabling all authentication instead of checking identity and management reachability. The principal adjacent risk here is controlled by “Do not treat all ping failure text as interchangeable evidence.”.
Question 789
A service desk receives this network finding: At the fictional Cedar Valley Academy during basic configuration verification, the team observes: A technician uses nslookup to confirm a name exists and then claims a specific HTTPS port must be listening. Which action MOST directly resolves the reported issue?
- Query the approved NMS and compare its alert scope with device-specific interface evidence.
- Resolve the hostname and separately test the HTTPS service's TCP connection.
- Run show version and document the platform and software version for the case.
- Use show interfaces status on the switch and note the affected port's operational state.
Explanation
Correct Answer
B:Correct. In the fictional Cedar Valley Academy case, DNS records indicate name-to-address mappings but do not validate an application's TCP listener. The specified corrective action, “Resolve the hostname and separately test the HTTPS service's TCP connection.”, directly targets that condition. Evidence of resolution: The investigation reports distinct DNS and transport outcomes for the host.
Incorrect Answers
A:That action addresses a different network issue: A network manager wants an estate-wide view of link health but the technician logs into each device and manually guesses the fleet status. The present fictional Cedar Valley Academy finding instead needs “Resolve the hostname and separately test the HTTPS service's TCP connection.”, verified by “The investigation reports distinct DNS and transport outcomes for the host.”.
C:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Cedar Valley Academy finding instead needs “Resolve the hostname and separately test the HTTPS service's TCP connection.”, verified by “The investigation reports distinct DNS and transport outcomes for the host.”.
D:That action addresses a different network issue: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The present fictional Cedar Valley Academy finding instead needs “Resolve the hostname and separately test the HTTPS service's TCP connection.”, verified by “The investigation reports distinct DNS and transport outcomes for the host.”.
Question 790
Before changing settings, consider this issue: At the fictional Cedar Valley Academy during basic configuration verification, the team observes: A technician uses nslookup to confirm a name exists and then claims a specific HTTPS port must be listening. What is the MOST specific underlying cause?
- DNS records indicate name-to-address mappings but do not validate an application's TCP listener.
- A packet analyzer must capture on the interface carrying the traffic under investigation.
- A capture started late may omit the TCP SYN, SYN-ACK and ACK establishing the connection.
- show version reports system software, platform and often uptime information rather than learned endpoint MACs.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Cedar Valley Academy: DNS records indicate name-to-address mappings but do not validate an application's TCP listener. The corresponding remedy is “Resolve the hostname and separately test the HTTPS service's TCP connection.”. Confirmation: The investigation reports distinct DNS and transport outcomes for the host.
Incorrect Answers
B:That cause belongs to a different case: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. The observed fictional Cedar Valley Academy condition is specifically explained by “DNS records indicate name-to-address mappings but do not validate an application's TCP listener.”.
C:That cause belongs to a different case: A team needs evidence of a TCP connection setup but starts capturing only after the application session is already established. The observed fictional Cedar Valley Academy condition is specifically explained by “DNS records indicate name-to-address mappings but do not validate an application's TCP listener.”.
D:That cause belongs to a different case: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The observed fictional Cedar Valley Academy condition is specifically explained by “DNS records indicate name-to-address mappings but do not validate an application's TCP listener.”.