Salesforce Classic is Nearly Obsolete

Salesforce Classic has been a mainstay in the Salesforce ecosystem for many years. But in recent times, Salesforce has been steadily pushing towards Lightning, its new, more powerful user interface, leaving Classic to slowly fade into the background. While Classic was once the go-to platform for many Salesforce users, the writing has been on the wall for some time now, and it’s clear that the future of Salesforce lies in Lightning.

In this first part of our series, we’ll explore the history of Salesforce Classic, the evolution of the Lightning platform, and how Salesforce has gradually been nudging users towards Lightning, with the Winter ’20 release marking a key point in this shift. We’ll also take a look at the ongoing coexistence of both Classic and Lightning, and how Salesforce has worked to help its customers transition.

The History of Salesforce Classic

Salesforce Classic was the original interface for Salesforce users and served as the foundation for the platform for many years. Launched in the early 2000s, Classic was designed to provide a simple, intuitive interface that allowed users to manage their customer relationship management (CRM) needs efficiently. For a long time, it was the platform that most Salesforce customers used, and many businesses built their operations around Classic.

However, as technology advanced and user expectations changed, Salesforce recognized that it needed to evolve. The Classic interface, while functional, began to show its age, and Salesforce started to consider a more modern, dynamic user interface that would better align with the needs of its growing customer base. This led to the development of the Lightning platform.

The Birth of Lightning

In 2014, Salesforce introduced the Lightning Platform at its annual Dreamforce conference. The goal was to create a user interface that was more powerful, flexible, and modern than Classic, while also offering a range of new features and capabilities. Lightning promised to improve the user experience by providing a more visually appealing, intuitive interface that was better suited to the needs of today’s businesses.

With the launch of the Lightning Experience in the Winter ’16 release, Salesforce began the gradual transition away from Classic. This new interface offered a range of improvements, including a cleaner design, enhanced user navigation, better performance, and more robust tools for developers and administrators. The Lightning Experience was designed to be fully responsive, meaning it would work seamlessly across desktops, tablets, and mobile devices.

Despite the introduction of the Lightning platform, Salesforce has been cautious about fully phasing out Classic. The company understood that many customers had invested heavily in the Classic interface, and it didn’t want to disrupt their operations. As a result, Salesforce allowed users to continue using Classic while gradually introducing new features and capabilities in Lightning.

The Coexistence of Classic and Lightning

Since the Winter ’16 release, both Salesforce Classic and Lightning have coexisted side by side within the Salesforce ecosystem. Users have had the option to toggle between the two interfaces, giving them the flexibility to continue using Classic while also exploring the benefits of Lightning. This “try it, you’ll like it” approach allowed Salesforce customers to experience Lightning without immediately committing to the switch.

However, the coexistence of these two platforms has created a somewhat fractured experience for users. While Lightning offered numerous advantages, Classic remained the preferred choice for many users, particularly those who had already invested time and resources into customizing their Classic environment. For some, switching to Lightning wasn’t a simple task, as it required rethinking their workflows, retraining staff, and potentially rebuilding parts of their Salesforce instance.

This challenge was compounded by the fact that early versions of Lightning were not without their flaws. Users reported performance issues, and certain features from Classic were not initially available in Lightning. Salesforce worked diligently to address these concerns, rolling out updates to improve performance and fill in the gaps. By the time the Winter ’19 release came around, many of the most significant drawbacks of Lightning had been addressed, but Classic still had a firm hold on many Salesforce users.

A Slow Transition

Salesforce’s transition from Classic to Lightning has been a gradual one, with the company taking a measured approach to ensure that its customers could make the switch at their own pace. Over the years, Salesforce has introduced a variety of tools and resources to help customers transition from Classic to Lightning. These include training materials, user guides, and best practices for making the switch.

One of the most significant steps in this transition was the introduction of “Lightning Ready” tools and features, which allowed Salesforce admins and developers to build customizations and applications that were fully compatible with the Lightning interface. This helped ensure that customers who made the switch to Lightning could take advantage of all the new features and capabilities without having to worry about compatibility issues.

Salesforce also implemented “carrot and stick” strategies to encourage users to adopt Lightning. For example, in the Summer ’17 release, Salesforce allowed administrators to hide the option for users to switch between Classic and Lightning, effectively forcing them to use Lightning. In the Summer ’18 release, Salesforce took this a step further by automatically switching Classic users to Lightning once a week. These moves were designed to nudge users towards Lightning without completely forcing them into the new interface.

Salesforce’s Winter ’20 Release: A Pivotal Moment

The Winter ’20 release marked a key turning point in Salesforce’s journey towards fully embracing Lightning. While Classic was still available, it became clear that Salesforce was fully committed to pushing users towards Lightning. In this release, Salesforce reiterated that “the future of the Salesforce user experience and platform is Salesforce Lightning.” This statement signaled that Salesforce was no longer content to let Classic linger indefinitely and that the company was now fully focused on the Lightning platform.

The Winter ’20 release introduced several significant changes, including the automatic activation of Lightning for all users. Starting in January 2020, users who had previously been using Salesforce Classic would automatically be switched to the Lightning Experience when they logged in. While users could still toggle back to Classic, they would be switched back to Lightning every week. This move marked a clear shift in Salesforce’s strategy, making it increasingly difficult for users to continue using Classic as their primary interface.

In addition to this, Salesforce introduced new tools to help administrators prepare for the transition to Lightning. These tools included resources for managing the switch, as well as detailed guides on how to handle the retirement of Classic-specific features. As Salesforce continued to build on the Lightning platform, it also began trimming back support for Classic-related features, signaling the eventual end of Classic’s reign.

Salesforce Classic’s Gradual Decline and the Push for Lightning

As Salesforce continues to refine and enhance the Lightning platform, the pressure to transition from Classic to Lightning increases. With each new release, Salesforce makes it clear that the future of the platform lies in Lightning, and the time for Classic is slowly running out. In this part, we will delve deeper into how Salesforce has been encouraging users to adopt Lightning, the gradual removal of Classic features, and what the final push towards Lightning looks like.

The Role of “Carrot and Stick” Tactics in Driving Adoption

Salesforce has employed both incentives (the “carrots”) and mandates (the “sticks”) to encourage users to make the switch from Classic to Lightning. These tactics have been designed to gradually nudge users in the right direction, offering benefits for those who adopt Lightning early while applying pressure on those who are reluctant to make the change.

One of the earliest efforts to encourage the use of Lightning came with the Summer ’17 release. This release introduced the ability for administrators to hide the option for users to toggle between Classic and Lightning. For users who had been slow to embrace the new interface, this option was a way of encouraging them to experience Lightning without the ability to revert back to Classic. The goal was simple: create a seamless user experience and give users the incentive to adopt the new platform.

By the Summer ’18 release, Salesforce took things a step further. Classic users were automatically switched to Lightning once a week, creating a more consistent experience for users who had not yet made the switch. While this was still a soft push, it was clear that Salesforce was preparing to take more decisive actions in the future.

The most significant move, however, came with the Spring ’19 release, when Salesforce announced that it would no longer add new features to Classic. This was a major turning point, as it marked the official end of new development for the Classic interface. Classic would no longer receive the same level of innovation and improvement that Lightning would, and users who continued to rely on it would miss out on the latest features and capabilities. This announcement was a major signal that Salesforce was no longer prioritizing Classic and that users needed to adapt if they wanted to keep up with the platform’s evolution.

Salesforce’s Focus on Lightning’s Unique Features

To help users see the benefits of Lightning over Classic, Salesforce has highlighted the new and exclusive features available only in Lightning. These features offer significant advantages for businesses looking to streamline their processes, improve productivity, and harness the power of advanced technology.

For example, Lightning provides access to powerful tools like Sales Cloud page features that allow sales teams to close deals more efficiently. These tools make it easier to manage opportunities, track leads, and collaborate across teams, ultimately resulting in improved sales outcomes. Lightning also provides more flexibility and customization options compared to Classic, allowing businesses to better tailor their Salesforce environment to meet their specific needs.

Other exclusive features that have helped make the case for Lightning include Einstein AI analytics reporting, which brings artificial intelligence-driven insights directly into Salesforce for more intelligent decision-making. Lightning Voice, which integrates voice communication into the platform, has become essential for businesses that rely heavily on phone calls as part of their sales and customer service operations. Additionally, Lightning Sync with Microsoft Outlook has streamlined email and calendar integration, making it easier for users to manage their schedules and communicate with clients directly from Salesforce.

These features, along with others exclusive to Lightning, have been essential in encouraging users to make the switch. By emphasizing the productivity and business benefits of Lightning, Salesforce has given users clear reasons to embrace the new interface and move away from Classic.

The Winter 2020 Release: A Major Step Toward the End of Classic

The Winter ’20 release was a significant moment in Salesforce’s efforts to push users toward Lightning. With this release, Salesforce made it clear that Lightning would be the default interface for all users. Beginning on January 7, 2020, Salesforce began automatically switching users to the Lightning Experience when they logged in. While Classic users could still toggle back to the Classic interface, they would be switched back to Lightning every week, creating a seamless, one-directional transition.

This change marked the beginning of the end for Salesforce Classic. For users who were hesitant to make the switch, the ability to toggle back to Classic was seen as a way to make the transition less disruptive. However, as time went on, the automatic switch and the lack of options to remain in Classic signaled a clear move toward Lightning as the future of the platform.

For Salesforce administrators, this transition was made easier with new tools designed to help them manage the move from Classic to Lightning. These tools included resources for understanding the impact of the switch, best practices for preparing users, and guidance on how to handle features and workflows that were specific to Classic. Additionally, Salesforce provided a range of reports and dashboards that allowed administrators to track which users had already made the switch to Lightning and which ones were still using Classic.

Retiring Classic Features

As Salesforce continues to improve Lightning, it has gradually begun to retire Classic-specific features. These features are being phased out in favor of newer, more advanced options available in Lightning. The Winter ’20 release was the start of this process, with several major Classic features being scheduled for retirement or deprecation.

One of the first features to be retired in Winter ’20 was Classic Designer. Starting with this release, Salesforce admins could no longer create, edit, or open dashboards in Classic Designer. Users who still relied on Classic dashboards would need to convert them to the new Dashboard Designer in Lightning. This change marked the end of Classic Designer’s long reign, and administrators were encouraged to transition to the new tools available in Lightning to take advantage of the latest functionality.

Another major update in the Winter ’20 release concerned Classic HTML-Based Email Templates. Starting with this release, these email templates can no longer be accessed using Microsoft Internet Explorer. This was part of Salesforce’s efforts to ensure that its platform complied with modern security standards, such as the Salesforce Content Security Policy (CSP). Users who still relied on these Classic email templates would need to update them to be compatible with the new platform.

Additionally, Einstein Discovery Classic was scheduled for retirement in the Spring ’20 release. This feature, which allowed users to create predictive models and gain deeper insights from their data, would no longer be supported in Classic and would instead be available in Analytics Studio in Lightning. Users who had created datasets and stories in Einstein Discovery Classic would need to recreate them in the new platform.

Perhaps one of the most significant features of retirements was Customizable Forecasting. This Classic-only feature was scheduled for retirement in the Summer ’20 release. It had already been replaced by Collaborative Forecasts in Lightning, which offered more advanced capabilities and better alignment with Salesforce’s modern features. Users still relying on Customizable Forecasting would need to transition to Collaborative Forecasts to continue benefiting from this essential tool.

Closing the Gaps Between Classic and Lightning

Despite these retirements, there are still some gaps between Classic and Lightning. Salesforce continues to work on closing these gaps with each new release. In the Winter ’20 release, several key features were added to Lightning to bring it closer in functionality to Classic. These improvements include:

• Contact Lookups: Users in Lightning can now search for account contacts and colleagues more easily, helping them find the right person to email or collaborate with.
• Collapsed Emails in Case Feed: Lightning users can now collapse email threads within the Case Feed, increasing screen real estate and making it easier to manage cases without endless scrolling.
• Recycle Bin Access: One of the most requested features, Lightning users can now access their personal and organizational Recycle Bins directly from within the Lightning Experience without having to switch back to Classic.
• Sort Products in Opportunities: In Lightning, sales reps can now determine the order of products on an opportunity, just like they could in Classic. This flexibility helps streamline workflows and ensure that product listings are displayed in the most relevant order for sales reps.

With each new release, Salesforce continues to close the functional gaps between Classic and Lightning, making it easier for users to adopt the new platform without sacrificing key capabilities.

The Transition Journey from Classic to Lightning and What’s Left to Overcome

Salesforce has committed itself fully to the Lightning Experience as the future of its platform. The push towards Lightning is no longer a gentle nudge—it is a clear and forceful transition, one that Salesforce has laid out with extensive guidance, tools, and features to support organizations during this process. While some users have already embraced the Lightning Experience, others are still hesitant, holding on to Classic due to the perceived complexity of the migration or simply because they’re used to the old interface. In this section, we will explore the strategies organizations can adopt to make the transition easier, what’s left to address, and how to ensure that the shift is seamless and effective.

Preparing Your Organization for the Switch

Transitioning an entire organization to a new user interface is never a small task. It requires careful planning, clear communication, and a strong understanding of the features and tools needed to facilitate the migration. Organizations that wait until Salesforce forces the switch could face disruptions and frustrations as users are forced to adapt quickly.

Here’s how you can ensure your organization is prepared:

1. Conduct a Readiness Assessment: Before making the switch, it’s important to assess where your organization stands with regard to Lightning adoption. Start by identifying which teams and users are still relying on Salesforce Classic. Then, take a look at how familiar these users are with Lightning. The readiness assessment should also highlight any gaps in knowledge and skills that might need to be addressed before the transition.
2. Identify Key Features and Functions: Not all features from Classic are available in Lightning, and some workflows will need to be adjusted or reconfigured. Administrators should carefully evaluate what features users rely on most in Classic and assess whether these features are already available in Lightning or need to be reworked. Salesforce provides a comprehensive set of resources, including feature comparison charts, to help organizations identify which functionalities are available in both Classic and Lightning.
3. Prioritize Training and Support: One of the biggest challenges during any transition is ensuring that users are properly trained and equipped to use the new system. Admins and leadership teams should create a clear, step-by-step plan for training users in Lightning, making sure to emphasize new capabilities that will directly improve their workflows. This training should be targeted, practical, and include hands-on practice with real-world scenarios.
4. Communication Strategy: Clear and consistent communication is essential. Users need to be informed about the upcoming changes and the timeline for when the transition will take place. Regular updates can help set expectations and reduce resistance to the new platform. Managers and admins should address common concerns and provide regular opportunities for users to ask questions and receive support.
5. Pilot Groups: Before rolling out Lightning to the entire organization, consider launching a pilot program with a small group of users. These users can test the platform in a controlled environment and provide valuable feedback to help tweak the implementation process before the full switch.

By preparing ahead of time, organizations can avoid the stress and confusion that can come with a rushed transition. The more proactive you are, the smoother the shift to Lightning will be.

Addressing the Remaining Gaps in Functionality

While Salesforce is steadily closing the gaps between Classic and Lightning, there are still some areas where Classic offers functionality that is either missing or not fully replicated in Lightning. Salesforce is actively working to address these gaps, but until they are resolved, users will need to find ways to adjust their workflows.

Some of the most commonly mentioned gaps that Salesforce continues to address include:

• Custom Visualforce Pages: Classic has long supported custom Visualforce pages, which provide a way to build custom user interfaces. While Visualforce is still available in Lightning, there are some limitations in terms of how custom pages integrate with the Lightning platform. For example, certain page components might not work as expected when transitioning to Lightning, and some customizations might need to be rewritten or restructured.
• Reports and Dashboards: The transition from Classic’s report and dashboard tools to Lightning’s more modern options has been one of the more complex areas of migration. While Salesforce has made great strides in improving Lightning’s reporting capabilities, some users may find the transition challenging, especially if they’ve invested heavily in complex reports that rely on Classic’s features. Salesforce is working on making the reporting and dashboard experience more robust in Lightning, but users who rely heavily on these features may need additional training to adapt to the new system.
• Third-Party Apps and Integrations: Many organizations have integrated third-party applications and custom tools into their Salesforce Classic environment. These integrations may not always work smoothly in Lightning. Salesforce has worked to enhance the Lightning App Builder and offer more flexibility with third-party applications, but some integrations may still require additional customization or updates to function as expected in Lightning.
• User Interface Customization: One of the advantages of Salesforce Classic was the ability for admins to extensively customize the user interface to meet the needs of the business. While Lightning provides more flexibility in terms of layout and design, some users feel that it lacks the same level of customization options that Classic provided. Salesforce has been adding new tools and features to increase the customization options available in Lightning, but some businesses may still find the transition restrictive in this regard.

Despite these challenges, Salesforce’s commitment to improving Lightning’s functionality and closing the gaps between Classic and Lightning continues. As each new release rolls out, users can expect improvements that will help make the transition smoother.

The Transition for Different User Groups

Salesforce is used by a wide range of industries and user groups, from sales teams to customer service departments to administrators. Each group may have different needs when it comes to the transition from Classic to Lightning. Therefore, it’s essential to understand the unique challenges each group may face during the migration process.

• Sales Teams: Sales teams are often the heaviest users of Salesforce, relying on it for tracking leads, managing opportunities, and generating reports. Lightning offers a more intuitive and user-friendly interface for sales teams, with features like customizable page layouts and integrated Einstein AI analytics that help users close deals faster. However, sales teams that have been accustomed to Classic may find the transition initially challenging due to the differences in layout and navigation. Training and support will be essential to ensure that sales teams can fully embrace the benefits of Lightning.
• Customer Service Teams: Customer service representatives rely on Salesforce to manage customer cases, resolve issues, and provide support. Lightning provides enhanced features such as the Case Feed and Service Console, which streamline case management and improve agent productivity. However, if customer service teams are used to Classic’s interface, they may need time to adjust to the new workflows. The transition will require careful training and support to ensure that agents can continue to deliver excellent customer service.
• Administrators: For Salesforce administrators, the transition from Classic to Lightning can be one of the most complex. Admins are responsible for configuring the system, managing users, and implementing custom workflows. While Lightning offers a more modern and flexible interface for managing the platform, admins will need to familiarize themselves with the new tools and options available in Lightning. Salesforce provides administrators with resources and tools to help with the transition, including a comprehensive set of migration tools, best practices, and guidelines for migrating features from Classic to Lightning.

What’s Next for Salesforce Classic?

While Salesforce has made it clear that Lightning is the future of the platform, Classic is not gone just yet. Salesforce has promised that it will continue to provide support for Classic for the time being, giving organizations time to make the transition. However, as more and more features are moved to Lightning, and Classic-related tools are gradually retired, it’s clear that Salesforce Classic is on its last legs.

For organizations that are still holding on to Classic, the end is fast approaching. As Salesforce continues to invest in Lightning, the gap between the two platforms will continue to widen, making it increasingly difficult to remain on Classic. Now is the time for businesses to begin planning their transition, training their teams, and preparing for a future that is centered around the Lightning Experience.

The Future of Salesforce Lightning and What Businesses Need to Do Next

As Salesforce shifts its focus completely toward Lightning, the path forward for businesses lies in embracing the new interface and preparing their organizations for a smooth transition. With the Winter ’20 release making Lightning even more compelling and the ongoing deprecation of Classic features, it’s clear that organizations need to act swiftly to ensure they’re not left behind. In this final part, we’ll explore what the future holds for Salesforce Lightning, how businesses can adapt, and how to stay ahead of the curve in the evolving Salesforce ecosystem.

The Road Ahead for Salesforce Lightning

Salesforce Lightning has been touted as the future of the platform since its debut, and it continues to evolve with new features and capabilities. Salesforce has made it clear that they view Lightning as the ultimate direction for the platform, and every release brings more enhancements aimed at making the experience better for users, administrators, and developers alike.

1. Increased Focus on AI and Automation: One of the most exciting aspects of Lightning is the deep integration of artificial intelligence (AI). With Salesforce Einstein, the AI layer embedded within Lightning, businesses can leverage predictive analytics, smarter recommendations, and automated workflows to make faster, more informed decisions. For example, Einstein can suggest the next best action to take in a sales process, provide insights into customer behavior, or even automate routine tasks that would otherwise consume valuable time.
   As Salesforce continues to refine Einstein and expand its capabilities, organizations can expect even more AI-driven features to become available in the Lightning platform. These tools will enable businesses to enhance productivity and customer satisfaction, positioning them to stay competitive in an increasingly data-driven market.
2. Improved Integration with External Tools: Another area where Salesforce Lightning is heading is deeper integration with external tools and third-party applications. Salesforce has made it easier for users to integrate with other systems, whether that’s through native connectors or the use of the Salesforce AppExchange. For example, integrations with tools like Microsoft Outlook, Gmail, and a variety of enterprise resource planning (ERP) systems allow for a more seamless experience across the platform.
   The more connected Lightning becomes to other business tools, the more valuable it will be as a central hub for managing customer relationships and business operations. As integrations continue to improve, businesses will find it easier to synchronize data across different systems, ensuring that no important information falls through the cracks.
3. Custom Development and Lightning Components: For businesses that require custom solutions, Salesforce Lightning provides a robust development environment. The Lightning App Builder allows admins and developers to create custom apps and components that cater specifically to their organization’s needs. As Salesforce introduces new features to improve customization and extend the platform’s capabilities, businesses will have even more flexibility in designing workflows and user interfaces that are tailored to their unique processes.
   Furthermore, Salesforce is making strides in making its platform more developer-friendly with tools such as Lightning Web Components (LWC), which is a modern JavaScript framework for building custom applications. As more developers adopt LWC and the platform’s development capabilities mature, businesses will be able to deliver highly personalized experiences for their users, further enhancing the value they receive from Salesforce.
4. Ongoing Enhancements to User Experience: As with any evolving platform, the user experience (UX) is a key area of focus for Salesforce. Lightning has already introduced a more streamlined, modern interface compared to Classic, and Salesforce continues to refine and improve the user experience in each release. From simplified navigation to more intuitive layouts, the goal is to make it easier for users to find what they need and accomplish their tasks more efficiently.
   Salesforce has also introduced new tools, such as the Lightning Flow feature, which allows users to automate complex business processes through a visual interface. As the user interface becomes more customizable and intuitive, employees will be able to work more effectively, reducing friction and boosting productivity across the organization.
5. Greater Collaboration and Communication Tools: Collaboration tools are becoming increasingly important in the workplace, and Salesforce Lightning is expanding its features to support this trend. The Lightning platform includes tools like Chatter, which facilitates real-time communication and collaboration among teams. With Salesforce integrating more communication and collaboration features, businesses can foster better teamwork, faster decision-making, and more streamlined workflows.
   Lightning also allows organizations to create customized dashboards and reports that can be shared in real-time across teams, enhancing visibility and ensuring that key metrics are always available to those who need them. These collaborative tools ensure that everyone in the organization is aligned and working towards common goals, making the platform an even more valuable asset.

How to Ensure a Smooth Transition to Lightning

As Salesforce continues its push toward Lightning, businesses that are still using Classic need to take proactive steps to ensure they don’t fall behind. The key to success lies in making the transition as seamless as possible for users and administrators alike. Here are some best practices for ensuring a smooth switch to Lightning:

1. Start Early: The earlier you begin planning the transition, the better. Starting with a clear timeline and understanding the changes ahead will allow your organization to stay ahead of the curve and avoid scrambling at the last minute. Take the time to assess which Classic features need to be replaced or updated, and prioritize training for users to help them become comfortable with the new interface.
2. Leverage Salesforce Resources: Salesforce offers a wealth of resources to help businesses make the transition to Lightning. From detailed guides to training videos to community forums, there is plenty of support available for organizations at every stage of the transition. Utilize these resources to stay informed about new features, best practices, and troubleshooting tips.
3. Train Your Users: Training is critical to the success of any platform transition. While Lightning offers an improved user interface and more powerful features, it’s important to ensure that users understand how to navigate the system and take full advantage of its capabilities. Invest in training sessions for users across all levels, from sales teams to customer service representatives to administrators. Hands-on training will help users feel confident and capable when using the new system.
4. Monitor and Optimize: After transitioning to Lightning, continue to monitor user feedback and track any issues or challenges that arise. Gather feedback from users about what’s working well and what could be improved. Salesforce provides a range of analytics tools that allow administrators to track usage and performance, helping to identify areas for optimization. By continuously optimizing your Salesforce setup, you can ensure that the platform is always working at its best.
5. Encourage User Adoption: Resistance to change is a natural part of any transition, so it’s important to create a culture of adoption within your organization. Encourage users to embrace Lightning by highlighting its benefits, including increased efficiency, better reporting tools, and more advanced AI capabilities. Use success stories from within your organization or industry to show the tangible benefits of making the switch.
6. Stay Up-to-Date: Salesforce is constantly releasing new features and updates to the Lightning platform. Stay up-to-date with these updates to ensure that your organization is making the most of the latest advancements. Attend Salesforce events such as Dreamforce or webinars, and subscribe to release notes to stay informed about new features and capabilities.

Final Thoughts: The End of an Era

As Salesforce Classic gradually fades into the background and Salesforce Lightning takes center stage, it’s clear that the platform’s future is focused on innovation, customization, and efficiency. The transition to Lightning may take time, but organizations that embrace it will be well-positioned to take advantage of the powerful tools and features it offers.

While Salesforce Classic may not be completely gone just yet, its days are numbered. Organizations that haven’t already started the transition to Lightning should act now to avoid disruption and ensure they are ready for the inevitable shift. With Salesforce’s commitment to enhancing Lightning and the growing need for more advanced features, businesses that transition early will be poised for success in the new era of Salesforce.

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