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Exam Code: 100-150
Exam Name: Cisco Certified Support Technician (CCST) Networking
Certification Provider: Cisco
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Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 71

Question 700

The technician plans a correction for: At the fictional Bramble Insurance while assessing a controlled network fault, the team observes: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. During “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, which precaution MOST specifically prevents a related risk?

  1. Do not publish unrestricted pcap payloads in publicly accessible support systems.
  2. Do not replace an exchangeable packet capture artifact with a picture of the UI.
  3. Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
  4. Do not treat every managed device as a Windows RDP endpoint.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.” at the fictional Bramble Insurance. The required protection is “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”; success still requires “The receiving team has the necessary evidence and acknowledges ownership in the ticket.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: A technician shares a full packet capture containing customer passwords and unrelated sessions in a public ticket. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.

B:

This caution is appropriate for a separate failure pattern: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.

D:

This caution is appropriate for a separate failure pattern: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.

Question 701

A service desk receives this network finding: At the fictional Glenhaven Council after a site connectivity report, the team observes: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. Which action MOST directly resolves the reported issue?

  1. Compare TCP sequence, acknowledgment and retransmission evidence separately from application-layer status.
  2. Recreate the user's failing application transaction after the network adjustment.
  3. Use ipconfig /all and route inspection to identify and correct the missing gateway.
  4. Run an available supported Linux traceroute-style command toward the target.

Explanation

Correct Answer

B:

Correct. In the fictional Glenhaven Council case, Verification must test the original reported business symptom, not only a convenient proxy measurement. The specified corrective action, “Recreate the user's failing application transaction after the network adjustment.”, directly targets that condition. Evidence of resolution: The original transaction succeeds and the user confirms service restoration.

Incorrect Answers

A:

That action addresses a different network issue: An analyst sees repeated TCP retransmission annotations and claims they prove an application-level password rejection. The present fictional Glenhaven Council finding instead needs “Recreate the user's failing application transaction after the network adjustment.”, verified by “The original transaction succeeds and the user confirms service restoration.”.

C:

That action addresses a different network issue: A Windows client has no IPv4 default gateway and a technician checks only browser cache before escalating a routing outage. The present fictional Glenhaven Council finding instead needs “Recreate the user's failing application transaction after the network adjustment.”, verified by “The original transaction succeeds and the user confirms service restoration.”.

D:

That action addresses a different network issue: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. The present fictional Glenhaven Council finding instead needs “Recreate the user's failing application transaction after the network adjustment.”, verified by “The original transaction succeeds and the user confirms service restoration.”.

Question 702

Before changing settings, consider this issue: At the fictional Glenhaven Council after a site connectivity report, the team observes: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. What is the MOST specific underlying cause?

  1. Verification must test the original reported business symptom, not only a convenient proxy measurement.
  2. A capture started late may omit the TCP SYN, SYN-ACK and ACK establishing the connection.
  3. Monitoring telemetry collection and interactive configuration sessions are distinct management functions.
  4. Remote management may need an approved VPN or restricted management network rather than direct internet exposure.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Glenhaven Council: Verification must test the original reported business symptom, not only a convenient proxy measurement. The corresponding remedy is “Recreate the user's failing application transaction after the network adjustment.”. Confirmation: The original transaction succeeds and the user confirms service restoration.

Incorrect Answers

B:

That cause belongs to a different case: A team needs evidence of a TCP connection setup but starts capturing only after the application session is already established. The observed fictional Glenhaven Council condition is specifically explained by “Verification must test the original reported business symptom, not only a convenient proxy measurement.”.

C:

That cause belongs to a different case: A small business uses an NMS to collect interface metrics but a novice expects it to provide encrypted administrative command access to every router without SSH or appropriate control channels. The observed fictional Glenhaven Council condition is specifically explained by “Verification must test the original reported business symptom, not only a convenient proxy measurement.”.

D:

That cause belongs to a different case: A worker connects to a branch router's SSH service over public internet without using the corporate remote access policy. The observed fictional Glenhaven Council condition is specifically explained by “Verification must test the original reported business symptom, not only a convenient proxy measurement.”.

Question 703

A reviewer evaluates a proposed repair for: At the fictional Glenhaven Council after a site connectivity report, the team observes: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. The approved corrective action is: “Recreate the user's failing application transaction after the network adjustment.” Which result BEST demonstrates success?

  1. The hardware ticket records valid serial and stack member details from the appropriate read-only commands.
  2. The file records the handshake sequence before subsequent application traffic.
  3. The saved capture shows the DNS query and its response status or missing reply.
  4. The original transaction succeeds and the user confirms service restoration.

Explanation

Correct Answer

D:

Correct. This is the required observable acceptance evidence for “Recreate the user's failing application transaction after the network adjustment.” at the fictional Glenhaven Council. It demonstrates correction of the original cause: Verification must test the original reported business symptom, not only a convenient proxy measurement.

Incorrect Answers

A:

That result is evidence for a separate corrective action, “Use show inventory for product identifiers and show switch where supported for switch-stack membership.”. It does not establish the intended outcome “The original transaction succeeds and the user confirms service restoration.” for the fictional Glenhaven Council case.

B:

That result is evidence for a separate corrective action, “Restart the test application and begin capture before initiating the TCP session.”. It does not establish the intended outcome “The original transaction succeeds and the user confirms service restoration.” for the fictional Glenhaven Council case.

C:

That result is evidence for a separate corrective action, “Filter or inspect DNS traffic from the affected client and correlate transaction IDs and timing.”. It does not establish the intended outcome “The original transaction succeeds and the user confirms service restoration.” for the fictional Glenhaven Council case.

Question 704

The technician plans a correction for: At the fictional Glenhaven Council after a site connectivity report, the team observes: A technician announces a fix after one successful ping but the user's original payment application still cannot connect. During “Recreate the user's failing application transaction after the network adjustment.”, which precaution MOST specifically prevents a related risk?

  1. Do not infer all port link states only from interface configuration stanzas.
  2. Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.
  3. Do not close the incident solely because an unrelated host responds to ICMP echo.
  4. Do not assume every standalone Cisco device supports switch-stack-specific show commands.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Recreate the user's failing application transaction after the network adjustment.” at the fictional Glenhaven Council. The required protection is “Do not close the incident solely because an unrelated host responds to ICMP echo.”; success still requires “The original transaction succeeds and the user confirms service restoration.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The principal adjacent risk here is controlled by “Do not close the incident solely because an unrelated host responds to ICMP echo.”.

B:

This caution is appropriate for a separate failure pattern: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The principal adjacent risk here is controlled by “Do not close the incident solely because an unrelated host responds to ICMP echo.”.

D:

This caution is appropriate for a separate failure pattern: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The principal adjacent risk here is controlled by “Do not close the incident solely because an unrelated host responds to ICMP echo.”.

Question 705

A service desk receives this network finding: At the fictional Beacon Arts School during its network support shift, the team observes: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. Which action MOST directly resolves the reported issue?

  1. Compare TCP sequence, acknowledgment and retransmission evidence separately from application-layer status.
  2. Seek the required authorization, document the planned change and prepare a reversible rollback.
  3. Interpret missing intermediate hop responses in context and verify the intended end-to-end service.
  4. Use show mac address-table and locate the workstation's MAC on the appropriate VLAN.

Explanation

Correct Answer

B:

Correct. In the fictional Beacon Arts School case, Operational troubleshooting must observe approved change controls and rollback provisions. The specified corrective action, “Seek the required authorization, document the planned change and prepare a reversible rollback.”, directly targets that condition. Evidence of resolution: The incident record links approval, executed actions, results and a tested recovery path.

Incorrect Answers

A:

That action addresses a different network issue: An analyst sees repeated TCP retransmission annotations and claims they prove an application-level password rejection. The present fictional Beacon Arts School finding instead needs “Seek the required authorization, document the planned change and prepare a reversible rollback.”, verified by “The incident record links approval, executed actions, results and a tested recovery path.”.

C:

That action addresses a different network issue: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The present fictional Beacon Arts School finding instead needs “Seek the required authorization, document the planned change and prepare a reversible rollback.”, verified by “The incident record links approval, executed actions, results and a tested recovery path.”.

D:

That action addresses a different network issue: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The present fictional Beacon Arts School finding instead needs “Seek the required authorization, document the planned change and prepare a reversible rollback.”, verified by “The incident record links approval, executed actions, results and a tested recovery path.”.

Question 706

Before changing settings, consider this issue: At the fictional Beacon Arts School during its network support shift, the team observes: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. What is the MOST specific underlying cause?

  1. Operational troubleshooting must observe approved change controls and rollback provisions.
  2. Firewalls and security controls can block ICMP echo while other services remain reachable.
  3. TCP retransmissions suggest transport delivery or timing issues rather than proving application authentication outcome.
  4. DNS records indicate name-to-address mappings but do not validate an application's TCP listener.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Beacon Arts School: Operational troubleshooting must observe approved change controls and rollback provisions. The corresponding remedy is “Seek the required authorization, document the planned change and prepare a reversible rollback.”. Confirmation: The incident record links approval, executed actions, results and a tested recovery path.

Incorrect Answers

B:

That cause belongs to a different case: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. The observed fictional Beacon Arts School condition is specifically explained by “Operational troubleshooting must observe approved change controls and rollback provisions.”.

C:

That cause belongs to a different case: An analyst sees repeated TCP retransmission annotations and claims they prove an application-level password rejection. The observed fictional Beacon Arts School condition is specifically explained by “Operational troubleshooting must observe approved change controls and rollback provisions.”.

D:

That cause belongs to a different case: A technician uses nslookup to confirm a name exists and then claims a specific HTTPS port must be listening. The observed fictional Beacon Arts School condition is specifically explained by “Operational troubleshooting must observe approved change controls and rollback provisions.”.

Question 707

A reviewer evaluates a proposed repair for: At the fictional Beacon Arts School during its network support shift, the team observes: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. The approved corrective action is: “Seek the required authorization, document the planned change and prepare a reversible rollback.” Which result BEST demonstrates success?

  1. The remote session reaches the router through the approved protected path with access logs.
  2. The table reports the targeted interface's administrative state and line protocol correctly.
  3. The capture contains frames from the affected WLAN interface during the observed issue.
  4. The incident record links approval, executed actions, results and a tested recovery path.

Explanation

Correct Answer

D:

Correct. This is the required observable acceptance evidence for “Seek the required authorization, document the planned change and prepare a reversible rollback.” at the fictional Beacon Arts School. It demonstrates correction of the original cause: Operational troubleshooting must observe approved change controls and rollback provisions.

Incorrect Answers

A:

That result is evidence for a separate corrective action, “Connect through the authorized VPN and least-privilege management route before opening SSH.”. It does not establish the intended outcome “The incident record links approval, executed actions, results and a tested recovery path.” for the fictional Beacon Arts School case.

B:

That result is evidence for a separate corrective action, “Run show ip interface brief and identify interface addresses and up/down status.”. It does not establish the intended outcome “The incident record links approval, executed actions, results and a tested recovery path.” for the fictional Beacon Arts School case.

C:

That result is evidence for a separate corrective action, “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”. It does not establish the intended outcome “The incident record links approval, executed actions, results and a tested recovery path.” for the fictional Beacon Arts School case.

Question 708

The technician plans a correction for: At the fictional Beacon Arts School during its network support shift, the team observes: An engineer receives a request to make a risky production change during an outage but no approver or rollback plan is recorded. During “Seek the required authorization, document the planned change and prepare a reversible rollback.”, which precaution MOST specifically prevents a related risk?

  1. Do not expose a management plane to arbitrary public IP sources simply for convenience.
  2. Do not collect unrestricted production traffic when a narrow authorized capture is sufficient.
  3. Do not bypass organizational change-management policy solely because a network failure is urgent.
  4. Do not treat every managed device as a Windows RDP endpoint.

Explanation

Correct Answer

C:

Correct. This precaution prevents a second fault while applying “Seek the required authorization, document the planned change and prepare a reversible rollback.” at the fictional Beacon Arts School. The required protection is “Do not bypass organizational change-management policy solely because a network failure is urgent.”; success still requires “The incident record links approval, executed actions, results and a tested recovery path.”.

Incorrect Answers

A:

This caution is appropriate for a separate failure pattern: A worker connects to a branch router's SSH service over public internet without using the corporate remote access policy. The principal adjacent risk here is controlled by “Do not bypass organizational change-management policy solely because a network failure is urgent.”.

B:

This caution is appropriate for a separate failure pattern: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The principal adjacent risk here is controlled by “Do not bypass organizational change-management policy solely because a network failure is urgent.”.

D:

This caution is appropriate for a separate failure pattern: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The principal adjacent risk here is controlled by “Do not bypass organizational change-management policy solely because a network failure is urgent.”.

Question 709

A service desk receives this network finding: At the fictional Stonewater Manufacturing before a planned system change, the team observes: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. Which action MOST directly resolves the reported issue?

  1. Use show running-config at the proper privilege level and inspect the relevant configuration sections.
  2. Gather relevant logs, port status and endpoint tests before writing a diagnosis.
  3. Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.
  4. Use ip addr and ip route get for the destination to identify the selected interface and source.

Explanation

Correct Answer

B:

Correct. In the fictional Stonewater Manufacturing case, Root-cause conclusions require supporting observations and elimination of plausible alternatives. The specified corrective action, “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”, directly targets that condition. Evidence of resolution: The incident's cause statement is supported by reproducible technical evidence.

Incorrect Answers

A:

That action addresses a different network issue: A Cisco router's running configuration is questioned after a change but an operator runs show version and claims it lists the active interface and ACL configuration. The present fictional Stonewater Manufacturing finding instead needs “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”, verified by “The incident's cause statement is supported by reproducible technical evidence.”.

C:

That action addresses a different network issue: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The present fictional Stonewater Manufacturing finding instead needs “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”, verified by “The incident's cause statement is supported by reproducible technical evidence.”.

D:

That action addresses a different network issue: A Linux host shows two IPv4 addresses on different NICs but a troubleshooter reads only its hostname to determine which address a route uses. The present fictional Stonewater Manufacturing finding instead needs “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”, verified by “The incident's cause statement is supported by reproducible technical evidence.”.

Question 710

Before changing settings, consider this issue: At the fictional Stonewater Manufacturing before a planned system change, the team observes: A help desk attributes a recurring outage to 'user error' without collecting interface counters, logs or endpoint details. What is the MOST specific underlying cause?

  1. Root-cause conclusions require supporting observations and elimination of plausible alternatives.
  2. Broad capture duration and scope can violate least-collection and data-privacy requirements.
  3. A packet analyzer must capture on the interface carrying the traffic under investigation.
  4. show interfaces status provides a concise status and often VLAN and speed summary on supported switch models.

Explanation

Correct Answer

A:

Correct. This mechanism fits the observed network symptom at the fictional Stonewater Manufacturing: Root-cause conclusions require supporting observations and elimination of plausible alternatives. The corresponding remedy is “Gather relevant logs, port status and endpoint tests before writing a diagnosis.”. Confirmation: The incident's cause statement is supported by reproducible technical evidence.

Incorrect Answers

B:

That cause belongs to a different case: An engineer captures on a production uplink for hours without approval and collects traffic from unrelated departments to debug one laptop. The observed fictional Stonewater Manufacturing condition is specifically explained by “Root-cause conclusions require supporting observations and elimination of plausible alternatives.”.

C:

That cause belongs to a different case: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. The observed fictional Stonewater Manufacturing condition is specifically explained by “Root-cause conclusions require supporting observations and elimination of plausible alternatives.”.

D:

That cause belongs to a different case: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The observed fictional Stonewater Manufacturing condition is specifically explained by “Root-cause conclusions require supporting observations and elimination of plausible alternatives.”.

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