Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 73
Question 720
The technician plans a correction for: At the fictional Westport Transit Depot while checking a service ticket, the team observes: A help-desk analyst tests only from their office during a remote-site outage and concludes every remote device is healthy because local systems work. During “Compare tests at the impacted branch, its gateway, the provider handoff and the central service.”, which precaution MOST specifically prevents a related risk?
- Do not transmit privileged management passwords over plain Telnet on untrusted links.
- Do not assume the IPv4 routing table contains learned per-port Ethernet MAC entries.
- Do not generalize local-office test success to an untested remote location.
- Do not assume every standalone Cisco device supports switch-stack-specific show commands.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Compare tests at the impacted branch, its gateway, the provider handoff and the central service.” at the fictional Westport Transit Depot. The required protection is “Do not generalize local-office test success to an untested remote location.”; success still requires “The evidence narrows the break to a particular link or administrative domain.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The principal adjacent risk here is controlled by “Do not generalize local-office test success to an untested remote location.”.
B:This caution is appropriate for a separate failure pattern: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The principal adjacent risk here is controlled by “Do not generalize local-office test success to an untested remote location.”.
D:This caution is appropriate for a separate failure pattern: A support case needs a chassis serial and switch-stack member number, but a trainee reads only interface status and invents both. The principal adjacent risk here is controlled by “Do not generalize local-office test success to an untested remote location.”.
Question 721
A service desk receives this network finding: At the fictional Cascade Science Lab during basic configuration verification, the team observes: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. Which action MOST directly resolves the reported issue?
- Run nslookup against the configured resolver and correct the authoritative record or cache as appropriate.
- Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.
- Use show mac address-table and locate the workstation's MAC on the appropriate VLAN.
- Triage both incidents against the published severity and impact criteria.
Explanation
Correct Answer
B:Correct. In the fictional Cascade Science Lab case, A packet analyzer must capture on the interface carrying the traffic under investigation. The specified corrective action, “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”, directly targets that condition. Evidence of resolution: The capture contains frames from the affected WLAN interface during the observed issue.
Incorrect Answers
A:That action addresses a different network issue: A workstation's name lookup returns an obsolete IP address and the technician changes its subnet mask instead of checking DNS. The present fictional Cascade Science Lab finding instead needs “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”, verified by “The capture contains frames from the affected WLAN interface during the observed issue.”.
C:That action addresses a different network issue: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The present fictional Cascade Science Lab finding instead needs “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”, verified by “The capture contains frames from the affected WLAN interface during the observed issue.”.
D:That action addresses a different network issue: A branch loses connectivity for hundreds of staff while one low-impact printer issue is worked first because it was reported earlier. The present fictional Cascade Science Lab finding instead needs “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”, verified by “The capture contains frames from the affected WLAN interface during the observed issue.”.
Question 722
Before changing settings, consider this issue: At the fictional Cascade Science Lab during basic configuration verification, the team observes: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. What is the MOST specific underlying cause?
- A packet analyzer must capture on the interface carrying the traffic under investigation.
- RDP targets compatible desktop hosts; Cisco network-device CLI access usually uses SSH or console.
- Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Cascade Science Lab: A packet analyzer must capture on the interface carrying the traffic under investigation. The corresponding remedy is “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”. Confirmation: The capture contains frames from the affected WLAN interface during the observed issue.
Incorrect Answers
B:That cause belongs to a different case: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The observed fictional Cascade Science Lab condition is specifically explained by “A packet analyzer must capture on the interface carrying the traffic under investigation.”.
C:That cause belongs to a different case: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The observed fictional Cascade Science Lab condition is specifically explained by “A packet analyzer must capture on the interface carrying the traffic under investigation.”.
D:That cause belongs to a different case: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The observed fictional Cascade Science Lab condition is specifically explained by “A packet analyzer must capture on the interface carrying the traffic under investigation.”.
Question 723
A reviewer evaluates a proposed repair for: At the fictional Cascade Science Lab during basic configuration verification, the team observes: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. The approved corrective action is: “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.” Which result BEST demonstrates success?
- The interface counters reveal or exclude CRC, error and other physical symptoms correlated with the outage.
- Test evidence identifies which single intervention changed the observed failure.
- The route lookup reports the actual outgoing interface and source IP for the test.
- The capture contains frames from the affected WLAN interface during the observed issue.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.” at the fictional Cascade Science Lab. It demonstrates correction of the original cause: A packet analyzer must capture on the interface carrying the traffic under investigation.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.”. It does not establish the intended outcome “The capture contains frames from the affected WLAN interface during the observed issue.” for the fictional Cascade Science Lab case.
B:That result is evidence for a separate corrective action, “Write a hypothesis, make one authorized change and retest before making further changes.”. It does not establish the intended outcome “The capture contains frames from the affected WLAN interface during the observed issue.” for the fictional Cascade Science Lab case.
C:That result is evidence for a separate corrective action, “Use ip addr and ip route get for the destination to identify the selected interface and source.”. It does not establish the intended outcome “The capture contains frames from the affected WLAN interface during the observed issue.” for the fictional Cascade Science Lab case.
Question 724
The technician plans a correction for: At the fictional Cascade Science Lab during basic configuration verification, the team observes: A technician captures packets on a laptop's inactive Ethernet adapter and sees nothing while the issue occurs over active Wi-Fi. During “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.”, which precaution MOST specifically prevents a related risk?
- Do not label a recurring issue random without gathering its occurrence pattern.
- Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
- Do not conclude there is no network traffic from a capture on the wrong adapter.
- Do not confuse an interface status summary with the full routing table.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Select the active Wi-Fi interface and start a Wireshark capture during the reproducible fault.” at the fictional Cascade Science Lab. The required protection is “Do not conclude there is no network traffic from a capture on the wrong adapter.”; success still requires “The capture contains frames from the affected WLAN interface during the observed issue.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The principal adjacent risk here is controlled by “Do not conclude there is no network traffic from a capture on the wrong adapter.”.
B:This caution is appropriate for a separate failure pattern: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The principal adjacent risk here is controlled by “Do not conclude there is no network traffic from a capture on the wrong adapter.”.
D:This caution is appropriate for a separate failure pattern: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The principal adjacent risk here is controlled by “Do not conclude there is no network traffic from a capture on the wrong adapter.”.
Question 725
A service desk receives this network finding: At the fictional Seabrook Bakery while assessing a controlled network fault, the team observes: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. Which action MOST directly resolves the reported issue?
- Use show interfaces status on the switch and note the affected port's operational state.
- Save the relevant capture in an approved .pcap or .pcapng file with case identification.
- Use the console for device CLI access and a proper Ethernet or WAN interface for normal data service.
- Run show version and document the platform and software version for the case.
Explanation
Correct Answer
B:Correct. In the fictional Seabrook Bakery case, Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer. The specified corrective action, “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”, directly targets that condition. Evidence of resolution: Another authorized technician opens the saved file and sees the expected captured DNS packets.
Incorrect Answers
A:That action addresses a different network issue: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The present fictional Seabrook Bakery finding instead needs “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”, verified by “Another authorized technician opens the saved file and sees the expected captured DNS packets.”.
C:That action addresses a different network issue: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The present fictional Seabrook Bakery finding instead needs “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”, verified by “Another authorized technician opens the saved file and sees the expected captured DNS packets.”.
D:That action addresses a different network issue: A switch's Cisco IOS release and uptime are requested for a support case but the engineer runs show mac address-table and reports MAC entries as software versions. The present fictional Seabrook Bakery finding instead needs “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”, verified by “Another authorized technician opens the saved file and sees the expected captured DNS packets.”.
Question 726
Before changing settings, consider this issue: At the fictional Seabrook Bakery while assessing a controlled network fault, the team observes: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. What is the MOST specific underlying cause?
- Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer.
- Interface addresses and routing decisions must be inspected on the host to determine the egress path.
- Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
- Telnet normally sends its terminal session without SSH's encryption protections.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Seabrook Bakery: Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer. The corresponding remedy is “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”. Confirmation: Another authorized technician opens the saved file and sees the expected captured DNS packets.
Incorrect Answers
B:That cause belongs to a different case: A Linux host shows two IPv4 addresses on different NICs but a troubleshooter reads only its hostname to determine which address a route uses. The observed fictional Seabrook Bakery condition is specifically explained by “Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer.”.
C:That cause belongs to a different case: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The observed fictional Seabrook Bakery condition is specifically explained by “Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer.”.
D:That cause belongs to a different case: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The observed fictional Seabrook Bakery condition is specifically explained by “Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer.”.
Question 727
A reviewer evaluates a proposed repair for: At the fictional Seabrook Bakery while assessing a controlled network fault, the team observes: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. The approved corrective action is: “Save the relevant capture in an approved .pcap or .pcapng file with case identification.” Which result BEST demonstrates success?
- The remote session reaches the router through the approved protected path with access logs.
- The diagnosis identifies the local reachability failure instead of an assumed remote packet drop.
- The management session negotiates SSH and the plaintext Telnet service is not required.
- Another authorized technician opens the saved file and sees the expected captured DNS packets.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Save the relevant capture in an approved .pcap or .pcapng file with case identification.” at the fictional Seabrook Bakery. It demonstrates correction of the original cause: Unsaved capture data may be lost when the session is closed and cannot be reviewed by the next engineer.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Connect through the authorized VPN and least-privilege management route before opening SSH.”. It does not establish the intended outcome “Another authorized technician opens the saved file and sees the expected captured DNS packets.” for the fictional Seabrook Bakery case.
B:That result is evidence for a separate corrective action, “Read the source of the ICMP error and inspect route and ARP state on the client.”. It does not establish the intended outcome “Another authorized technician opens the saved file and sees the expected captured DNS packets.” for the fictional Seabrook Bakery case.
C:That result is evidence for a separate corrective action, “Use SSH with authenticated device identity and approved credentials for remote CLI access.”. It does not establish the intended outcome “Another authorized technician opens the saved file and sees the expected captured DNS packets.” for the fictional Seabrook Bakery case.
Question 728
The technician plans a correction for: At the fictional Seabrook Bakery while assessing a controlled network fault, the team observes: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. During “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”, which precaution MOST specifically prevents a related risk?
- Do not treat all ping failure text as interchangeable evidence.
- Do not infer all port link states only from interface configuration stanzas.
- Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.
- Do not generalize local-office test success to an untested remote location.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Save the relevant capture in an approved .pcap or .pcapng file with case identification.” at the fictional Seabrook Bakery. The required protection is “Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.”; success still requires “Another authorized technician opens the saved file and sees the expected captured DNS packets.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The principal adjacent risk here is controlled by “Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.”.
B:This caution is appropriate for a separate failure pattern: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The principal adjacent risk here is controlled by “Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.”.
D:This caution is appropriate for a separate failure pattern: A help-desk analyst tests only from their office during a remote-site outage and concludes every remote device is healthy because local systems work. The principal adjacent risk here is controlled by “Do not claim a packet capture is delivered when only an unsaved Wireshark window exists.”.
Question 729
A service desk receives this network finding: At the fictional Lighthouse Research Annex after a site connectivity report, the team observes: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. Which action MOST directly resolves the reported issue?
- Record the baseline, intervention, validation and follow-up actions in the ticket and change log.
- Clear or adjust the display filter and review the captured traffic separately from capture filters.
- Interpret missing intermediate hop responses in context and verify the intended end-to-end service.
- Run an available supported Linux traceroute-style command toward the target.
Explanation
Correct Answer
B:Correct. In the fictional Lighthouse Research Annex case, Display filters change what is shown after capture; they do not delete already recorded packets. The specified corrective action, “Clear or adjust the display filter and review the captured traffic separately from capture filters.”, directly targets that condition. Evidence of resolution: TCP packets reappear in the same saved capture when the display filter is removed.
Incorrect Answers
A:That action addresses a different network issue: A site network outage is repaired, but follow-up documentation omits what changed and which devices were touched. The present fictional Lighthouse Research Annex finding instead needs “Clear or adjust the display filter and review the captured traffic separately from capture filters.”, verified by “TCP packets reappear in the same saved capture when the display filter is removed.”.
C:That action addresses a different network issue: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The present fictional Lighthouse Research Annex finding instead needs “Clear or adjust the display filter and review the captured traffic separately from capture filters.”, verified by “TCP packets reappear in the same saved capture when the display filter is removed.”.
D:That action addresses a different network issue: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. The present fictional Lighthouse Research Annex finding instead needs “Clear or adjust the display filter and review the captured traffic separately from capture filters.”, verified by “TCP packets reappear in the same saved capture when the display filter is removed.”.
Question 730
Before changing settings, consider this issue: At the fictional Lighthouse Research Annex after a site connectivity report, the team observes: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. What is the MOST specific underlying cause?
- Display filters change what is shown after capture; they do not delete already recorded packets.
- Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.
- Local console access can provide out-of-band recovery when normal IP management is unavailable.
- show ip interface brief summarizes IPv4 interface addresses and administrative/protocol states.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Lighthouse Research Annex: Display filters change what is shown after capture; they do not delete already recorded packets. The corresponding remedy is “Clear or adjust the display filter and review the captured traffic separately from capture filters.”. Confirmation: TCP packets reappear in the same saved capture when the display filter is removed.
Incorrect Answers
B:That cause belongs to a different case: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The observed fictional Lighthouse Research Annex condition is specifically explained by “Display filters change what is shown after capture; they do not delete already recorded packets.”.
C:That cause belongs to a different case: A switch's management IP is misconfigured and remote SSH fails, but an on-site technician refuses to use its working console port. The observed fictional Lighthouse Research Annex condition is specifically explained by “Display filters change what is shown after capture; they do not delete already recorded packets.”.
D:That cause belongs to a different case: A router's interfaces are administratively down and a junior engineer uses show ip route as the only way to see whether each interface has an IP or is up. The observed fictional Lighthouse Research Annex condition is specifically explained by “Display filters change what is shown after capture; they do not delete already recorded packets.”.