Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 70
Question 690
Before changing settings, consider this issue: At the fictional Willowbrook Campus during a scheduled lab validation, the team observes: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. What is the MOST specific underlying cause?
- Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.
- Telnet normally sends its terminal session without SSH's encryption protections.
- A capture started late may omit the TCP SYN, SYN-ACK and ACK establishing the connection.
- Successful small probes do not prove that a path supports larger packets without fragmentation or PMTU issues.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Willowbrook Campus: Controlled troubleshooting changes one plausible variable at a time to establish cause and effect. The corresponding remedy is “Write a hypothesis, make one authorized change and retest before making further changes.”. Confirmation: Test evidence identifies which single intervention changed the observed failure.
Incorrect Answers
B:That cause belongs to a different case: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The observed fictional Willowbrook Campus condition is specifically explained by “Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.”.
C:That cause belongs to a different case: A team needs evidence of a TCP connection setup but starts capturing only after the application session is already established. The observed fictional Willowbrook Campus condition is specifically explained by “Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.”.
D:That cause belongs to a different case: A PC has good local pings but application responses fail for large packets; the technician tests only tiny ICMP payloads and declares MTU healthy. The observed fictional Willowbrook Campus condition is specifically explained by “Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.”.
Question 691
A reviewer evaluates a proposed repair for: At the fictional Willowbrook Campus during a scheduled lab validation, the team observes: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. The approved corrective action is: “Write a hypothesis, make one authorized change and retest before making further changes.” Which result BEST demonstrates success?
- The cloud inventory and device status identify the affected AP and its configuration owner.
- The case includes only traffic needed to reproduce and analyze the laptop issue.
- The incident records a valid IOS version or system image identifier from command output.
- Test evidence identifies which single intervention changed the observed failure.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Write a hypothesis, make one authorized change and retest before making further changes.” at the fictional Willowbrook Campus. It demonstrates correction of the original cause: Controlled troubleshooting changes one plausible variable at a time to establish cause and effect.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.”. It does not establish the intended outcome “Test evidence identifies which single intervention changed the observed failure.” for the fictional Willowbrook Campus case.
B:That result is evidence for a separate corrective action, “Obtain the appropriate authorization and capture the smallest relevant interface, duration and traffic scope.”. It does not establish the intended outcome “Test evidence identifies which single intervention changed the observed failure.” for the fictional Willowbrook Campus case.
C:That result is evidence for a separate corrective action, “Run show version and document the platform and software version for the case.”. It does not establish the intended outcome “Test evidence identifies which single intervention changed the observed failure.” for the fictional Willowbrook Campus case.
Question 692
The technician plans a correction for: At the fictional Willowbrook Campus during a scheduled lab validation, the team observes: A technician changes the switch, router and endpoint all at once and cannot tell which modification restored service. During “Write a hypothesis, make one authorized change and retest before making further changes.”, which precaution MOST specifically prevents a related risk?
- Do not declare the path broken solely because one intermediate router does not send TTL-expired replies.
- Do not transmit privileged management passwords over plain Telnet on untrusted links.
- Do not apply multiple untracked network changes that remove the ability to isolate root cause.
- Do not treat hardware inventory output as evidence of IP forwarding decisions.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Write a hypothesis, make one authorized change and retest before making further changes.” at the fictional Willowbrook Campus. The required protection is “Do not apply multiple untracked network changes that remove the ability to isolate root cause.”; success still requires “Test evidence identifies which single intervention changed the observed failure.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The principal adjacent risk here is controlled by “Do not apply multiple untracked network changes that remove the ability to isolate root cause.”.
B:This caution is appropriate for a separate failure pattern: An administrator wants encrypted command-line access to a router but a trainee selects Telnet on an untrusted network. The principal adjacent risk here is controlled by “Do not apply multiple untracked network changes that remove the ability to isolate root cause.”.
D:This caution is appropriate for a separate failure pattern: A technician wants to know the route selected for 10.40.0.0/16 but reads only show inventory and calls that a routing lookup. The principal adjacent risk here is controlled by “Do not apply multiple untracked network changes that remove the ability to isolate root cause.”.
Question 693
A service desk receives this network finding: At the fictional Junction Student Center during basic configuration verification, the team observes: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. Which action MOST directly resolves the reported issue?
- Check permitted application-port reachability and firewall policy alongside the ping result.
- Capture the event times, client location, AP association and nearby interference indicators.
- Use show interfaces status on the switch and note the affected port's operational state.
- Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.
Explanation
Correct Answer
B:Correct. In the fictional Junction Student Center case, Intermittent faults need a timeline and correlated environment observations to support diagnosis. The specified corrective action, “Capture the event times, client location, AP association and nearby interference indicators.”, directly targets that condition. Evidence of resolution: The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
Incorrect Answers
A:That action addresses a different network issue: A Windows operator sees 'Request timed out' from ping and concludes the destination host is powered off, ignoring possible ICMP filtering. The present fictional Junction Student Center finding instead needs “Capture the event times, client location, AP association and nearby interference indicators.”, verified by “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.”.
C:That action addresses a different network issue: A technician needs a quick view of which switch ports are connected or disconnected but the engineer dumps a full device configuration and misses the status overview. The present fictional Junction Student Center finding instead needs “Capture the event times, client location, AP association and nearby interference indicators.”, verified by “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.”.
D:That action addresses a different network issue: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The present fictional Junction Student Center finding instead needs “Capture the event times, client location, AP association and nearby interference indicators.”, verified by “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.”.
Question 694
Before changing settings, consider this issue: At the fictional Junction Student Center during basic configuration verification, the team observes: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. What is the MOST specific underlying cause?
- Intermittent faults need a timeline and correlated environment observations to support diagnosis.
- Some intermediate devices do not answer traceroute probes even while forwarding permitted application traffic.
- show mac address-table is used to inspect learned Ethernet MAC addresses and associated VLAN or ports.
- Cloud-managed network devices may be monitored and configured through their assigned management platform.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Junction Student Center: Intermittent faults need a timeline and correlated environment observations to support diagnosis. The corresponding remedy is “Capture the event times, client location, AP association and nearby interference indicators.”. Confirmation: The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
Incorrect Answers
B:That cause belongs to a different case: A traceroute stops showing hops after a firewall, but the browser can still load the destination over HTTPS. The observed fictional Junction Student Center condition is specifically explained by “Intermittent faults need a timeline and correlated environment observations to support diagnosis.”.
C:That cause belongs to a different case: A switch is missing a workstation's MAC entry and the technician runs show ip route expecting it to show learned Ethernet source locations. The observed fictional Junction Student Center condition is specifically explained by “Intermittent faults need a timeline and correlated environment observations to support diagnosis.”.
D:That cause belongs to a different case: A managed Meraki access point shows a cloud-dashboard alert but the trainee tries to repair it through an unrelated legacy local switch GUI. The observed fictional Junction Student Center condition is specifically explained by “Intermittent faults need a timeline and correlated environment observations to support diagnosis.”.
Question 695
A reviewer evaluates a proposed repair for: At the fictional Junction Student Center during basic configuration verification, the team observes: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. The approved corrective action is: “Capture the event times, client location, AP association and nearby interference indicators.” Which result BEST demonstrates success?
- The Windows configuration shows a valid on-subnet gateway and the client reaches a remote network.
- The cloud inventory and device status identify the affected AP and its configuration owner.
- The table reports the targeted interface's administrative state and line protocol correctly.
- The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Capture the event times, client location, AP association and nearby interference indicators.” at the fictional Junction Student Center. It demonstrates correction of the original cause: Intermittent faults need a timeline and correlated environment observations to support diagnosis.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Use ipconfig /all and route inspection to identify and correct the missing gateway.”. It does not establish the intended outcome “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.” for the fictional Junction Student Center case.
B:That result is evidence for a separate corrective action, “Use the authorized Meraki management dashboard to inspect the device and reported connectivity state.”. It does not establish the intended outcome “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.” for the fictional Junction Student Center case.
C:That result is evidence for a separate corrective action, “Run show ip interface brief and identify interface addresses and up/down status.”. It does not establish the intended outcome “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.” for the fictional Junction Student Center case.
Question 696
The technician plans a correction for: At the fictional Junction Student Center during basic configuration verification, the team observes: A user reports recurring Wi-Fi loss after lunch but the engineer records no times or environmental conditions. During “Capture the event times, client location, AP association and nearby interference indicators.”, which precaution MOST specifically prevents a related risk?
- Do not assume all operating systems expose the same diagnostic command names.
- Do not assume a hostname uniquely determines which NIC transmits a given flow.
- Do not label a recurring issue random without gathering its occurrence pattern.
- Do not treat console wiring as a replacement for a LAN or WAN uplink.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Capture the event times, client location, AP association and nearby interference indicators.” at the fictional Junction Student Center. The required protection is “Do not label a recurring issue random without gathering its occurrence pattern.”; success still requires “The incident timeline correlates the failures with a reproducible condition or narrows the affected interval.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A Linux technician tries tracert and reports the command unavailable even though the objective is to find where a path fails. The principal adjacent risk here is controlled by “Do not label a recurring issue random without gathering its occurrence pattern.”.
B:This caution is appropriate for a separate failure pattern: A Linux host shows two IPv4 addresses on different NICs but a troubleshooter reads only its hostname to determine which address a route uses. The principal adjacent risk here is controlled by “Do not label a recurring issue random without gathering its occurrence pattern.”.
D:This caution is appropriate for a separate failure pattern: A field engineer plugs a console rollover cable into a router and expects the operating system to create a normal internet connection over the cable. The principal adjacent risk here is controlled by “Do not label a recurring issue random without gathering its occurrence pattern.”.
Question 697
A service desk receives this network finding: At the fictional Bramble Insurance while assessing a controlled network fault, the team observes: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. Which action MOST directly resolves the reported issue?
- Run show interfaces for the affected port and examine error, speed, duplex and line status evidence.
- Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.
- Connect through the authorized VPN and least-privilege management route before opening SSH.
- Save the relevant capture in an approved .pcap or .pcapng file with case identification.
Explanation
Correct Answer
B:Correct. In the fictional Bramble Insurance case, Escalation should follow ownership boundaries and include observations already collected. The specified corrective action, “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, directly targets that condition. Evidence of resolution: The receiving team has the necessary evidence and acknowledges ownership in the ticket.
Incorrect Answers
A:That action addresses a different network issue: A Cisco switch port intermittently drops frames but the team only reads the port description in the running configuration. The present fictional Bramble Insurance finding instead needs “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, verified by “The receiving team has the necessary evidence and acknowledges ownership in the ticket.”.
C:That action addresses a different network issue: A worker connects to a branch router's SSH service over public internet without using the corporate remote access policy. The present fictional Bramble Insurance finding instead needs “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, verified by “The receiving team has the necessary evidence and acknowledges ownership in the ticket.”.
D:That action addresses a different network issue: An operator captures a DNS exchange in Wireshark but closes the capture without saving any file for escalation. The present fictional Bramble Insurance finding instead needs “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, verified by “The receiving team has the necessary evidence and acknowledges ownership in the ticket.”.
Question 698
Before changing settings, consider this issue: At the fictional Bramble Insurance while assessing a controlled network fault, the team observes: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. What is the MOST specific underlying cause?
- Escalation should follow ownership boundaries and include observations already collected.
- Locally reported unreachable errors differ from probes sent without an echo reply and can indicate local route or neighbor issues.
- show ip route displays the IPv4 routing table while show inventory lists hardware inventory information.
- Display filters change what is shown after capture; they do not delete already recorded packets.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Bramble Insurance: Escalation should follow ownership boundaries and include observations already collected. The corresponding remedy is “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”. Confirmation: The receiving team has the necessary evidence and acknowledges ownership in the ticket.
Incorrect Answers
B:That cause belongs to a different case: A technician tests 192.168.10.40 and receives 'Destination host unreachable' from the local PC, but records it as the same as an ordinary remote timeout. The observed fictional Bramble Insurance condition is specifically explained by “Escalation should follow ownership boundaries and include observations already collected.”.
C:That cause belongs to a different case: A technician wants to know the route selected for 10.40.0.0/16 but reads only show inventory and calls that a routing lookup. The observed fictional Bramble Insurance condition is specifically explained by “Escalation should follow ownership boundaries and include observations already collected.”.
D:That cause belongs to a different case: A support worker uses a Wireshark display filter to hide TCP traffic and then claims that the filtered packets were never captured. The observed fictional Bramble Insurance condition is specifically explained by “Escalation should follow ownership boundaries and include observations already collected.”.
Question 699
A reviewer evaluates a proposed repair for: At the fictional Bramble Insurance while assessing a controlled network fault, the team observes: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. The approved corrective action is: “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.” Which result BEST demonstrates success?
- Another authorized technician opens the saved file and sees the expected captured DNS packets.
- The service responds on an allowed port even though ICMP echo replies are blocked by policy.
- The management session negotiates SSH and the plaintext Telnet service is not required.
- The receiving team has the necessary evidence and acknowledges ownership in the ticket.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.” at the fictional Bramble Insurance. It demonstrates correction of the original cause: Escalation should follow ownership boundaries and include observations already collected.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Save the relevant capture in an approved .pcap or .pcapng file with case identification.”. It does not establish the intended outcome “The receiving team has the necessary evidence and acknowledges ownership in the ticket.” for the fictional Bramble Insurance case.
B:That result is evidence for a separate corrective action, “Check permitted application-port reachability and firewall policy alongside the ping result.”. It does not establish the intended outcome “The receiving team has the necessary evidence and acknowledges ownership in the ticket.” for the fictional Bramble Insurance case.
C:That result is evidence for a separate corrective action, “Use SSH with authenticated device identity and approved credentials for remote CLI access.”. It does not establish the intended outcome “The receiving team has the necessary evidence and acknowledges ownership in the ticket.” for the fictional Bramble Insurance case.
Question 700
The technician plans a correction for: At the fictional Bramble Insurance while assessing a controlled network fault, the team observes: A help-desk worker cannot resolve a carrier circuit fault but leaves the ticket unassigned because the local desktop was restarted. During “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.”, which precaution MOST specifically prevents a related risk?
- Do not publish unrestricted pcap payloads in publicly accessible support systems.
- Do not replace an exchangeable packet capture artifact with a picture of the UI.
- Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.
- Do not treat every managed device as a Windows RDP endpoint.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Transfer the incident to the responsible carrier or network team with circuit ID, impact and tests.” at the fictional Bramble Insurance. The required protection is “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”; success still requires “The receiving team has the necessary evidence and acknowledges ownership in the ticket.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A technician shares a full packet capture containing customer passwords and unrelated sessions in a public ticket. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.
B:This caution is appropriate for a separate failure pattern: A technician saves only a screenshot of five Wireshark rows and calls it a reusable packet capture for protocol analysis. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.
D:This caution is appropriate for a separate failure pattern: A technician uses a Windows remote desktop tool to administer a router CLI and expects a graphical Windows session on the Cisco switch. The principal adjacent risk here is controlled by “Do not declare a third-party circuit issue resolved merely after restarting an unrelated endpoint.”.