Implementing Cisco Collaboration Core Technologies (CLCOR) 350-801 Practice Test 18
Question 170
For this Cisco collaboration incident — A call between two departments should remain internal instead of using a shared PSTN pattern. — what test result most directly establishes that the corrective work succeeded?
A finance test call routes internationally and a general user remains blocked.
A valid sufficient-level code completes the call while a lower-level code does not.
CDR and DNA confirm the call reaches the internal DN without a carrier leg.
A small contract test proves that the chosen API supports the exact requested operation.
Explanation
Correct Answer
C:
A reachable internal directory number avoids unnecessary external hairpin routing. This is decisive because the expected outcome is: CDR and DNA confirm the call reaches the internal DN without a carrier leg.
Incorrect Answers
A:
“A finance test call routes internationally and a general user remains blocked” evaluates cSS acts as a prioritized permissioned set of dial-plan partitions. It would not confirm the collaboration outcome requiring a reachable internal directory number avoids unnecessary external hairpin routing.
B:
“A valid sufficient-level code completes the call while a lower-level code does not” evaluates fAC enforces authorization levels on selected CUCM route patterns in addition to CSS reachability. It would not confirm the collaboration outcome requiring a reachable internal directory number avoids unnecessary external hairpin routing.
D:
“A small contract test proves that the chosen API supports the exact requested operation” evaluates Cisco UCM exposes different API families with deliberately different resources and capabilities. It would not confirm the collaboration outcome requiring a reachable internal directory number avoids unnecessary external hairpin routing.
Question 171
During a collaboration systems review, the following is documented: Administrators cannot find why an apparently identical +E.164 route behaves differently between two phone lines. Which response should engineers prioritize?
Configure an appropriately scheduled routing or translation policy with controlled alternate targets.
Compare the lines' partition memberships, effective CSSs and any transforms associated with those calling contexts.
Strip the access prefix with a supported route or called-party transformation before the trunk.
Use the appropriate authenticated AXL administrative API with a narrowly scoped service account.
Explanation
Correct Answer
B:
An identical dialed string need not follow the same route for callers with different routing contexts. Apply the specific remedy: Compare the lines' partition memberships, effective CSSs and any transforms associated with those calling contexts. Verify it by checking: A controlled comparison of DNA results identifies the divergent matched pattern or transformation.
Incorrect Answers
A:
“Configure an appropriately scheduled routing or translation policy with controlled alternate targets” concerns time scheduling can switch availability of otherwise identical routes without opening all destinations to everyone. The stated collaboration requirement instead depends on an identical dialed string need not follow the same route for callers with different routing contexts.
C:
“Strip the access prefix with a supported route or called-party transformation before the trunk” concerns an access digit supports user dialing conventions but should not be forwarded to a carrier unless required. The stated collaboration requirement instead depends on an identical dialed string need not follow the same route for callers with different routing contexts.
D:
“Use the appropriate authenticated AXL administrative API with a narrowly scoped service account” concerns aXL is designed for Cisco UCM configuration provisioning rather than real-time media analysis. The stated collaboration requirement instead depends on an identical dialed string need not follow the same route for callers with different routing contexts.
Question 172
A Cisco collaboration operations team is closing a ticket for this requirement: Administrators cannot find why an apparently identical +E.164 route behaves differently between two phone lines. Which result provides the strongest verification?
A call to the public DID reaches the correct internal four-digit extension.
Weekday and after-hours test calls follow the approved respective destination.
Only designated users can reach the test mailbox, while others are denied.
A controlled comparison of DNA results identifies the divergent matched pattern or transformation.
Explanation
Correct Answer
D:
An identical dialed string need not follow the same route for callers with different routing contexts. This is decisive because the expected outcome is: A controlled comparison of DNA results identifies the divergent matched pattern or transformation.
Incorrect Answers
A:
“A call to the public DID reaches the correct internal four-digit extension” evaluates dID translation bridges public addressing and private extension numbering. It would not confirm the collaboration outcome requiring an identical dialed string need not follow the same route for callers with different routing contexts.
B:
“Weekday and after-hours test calls follow the approved respective destination” evaluates time scheduling can switch availability of otherwise identical routes without opening all destinations to everyone. It would not confirm the collaboration outcome requiring an identical dialed string need not follow the same route for callers with different routing contexts.
C:
“Only designated users can reach the test mailbox, while others are denied” evaluates mailboxes are user/service resources and do not require unrestricted administrative entitlements. It would not confirm the collaboration outcome requiring an identical dialed string need not follow the same route for callers with different routing contexts.
Question 173
During a collaboration systems review, the following is documented: A user says an overseas number fails but there is no reliable record of which route pattern CUCM selected. Which response should engineers prioritize?
Compare old and new DNA call flow stages to isolate translation output and subsequent route matching.
Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan.
Run branch-origin DNA tests for the exact dial strings and trace local-route-group gateway selection.
Assign a Cisco UCM role with only necessary device administration resources.
Explanation
Correct Answer
B:
DNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. Apply the specific remedy: Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan. Verify it by checking: The analysis report identifies the selected partition, pattern and final route decision.
Incorrect Answers
A:
“Compare old and new DNA call flow stages to isolate translation output and subsequent route matching” concerns the intermediate translated number matters because it changes the second matching step. The stated collaboration requirement instead depends on dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
C:
“Run branch-origin DNA tests for the exact dial strings and trace local-route-group gateway selection” concerns emergency route diagnostics must validate caller context and physical PSTN egress location. The stated collaboration requirement instead depends on dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
D:
“Assign a Cisco UCM role with only necessary device administration resources” concerns role-based access control prevents overbroad privileges in operational accounts. The stated collaboration requirement instead depends on dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
Question 174
A Cisco collaboration operations team is closing a ticket for this requirement: A user says an overseas number fails but there is no reliable record of which route pattern CUCM selected. Which result provides the strongest verification?
The tested digit string shows each expected transform and terminates at the authorized route.
The branch test route selects the approved emergency gateway and does not use distant failover.
The analysis report identifies the selected partition, pattern and final route decision.
A targeted call reports the intended calling identity for each department and route.
Explanation
Correct Answer
C:
DNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. This is decisive because the expected outcome is: The analysis report identifies the selected partition, pattern and final route decision.
Incorrect Answers
A:
“The tested digit string shows each expected transform and terminates at the authorized route” evaluates the intermediate translated number matters because it changes the second matching step. It would not confirm the collaboration outcome requiring dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
B:
“The branch test route selects the approved emergency gateway and does not use distant failover” evaluates emergency route diagnostics must validate caller context and physical PSTN egress location. It would not confirm the collaboration outcome requiring dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
D:
“A targeted call reports the intended calling identity for each department and route” evaluates calling-party transformation selection has its own access and pattern context. It would not confirm the collaboration outcome requiring dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy.
Question 175
During a collaboration systems review, the following is documented: A dialing problem began after a translation pattern was changed to remove a prefix. Which response should engineers prioritize?
Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan.
Analyze available route-list/group status alongside signaling failure codes on each attempted trunk.
Review the call handler input mapping, transfer rules and reachable target number.
Compare old and new DNA call flow stages to isolate translation output and subsequent route matching.
Explanation
Correct Answer
D:
The intermediate translated number matters because it changes the second matching step. Apply the specific remedy: Compare old and new DNA call flow stages to isolate translation output and subsequent route matching. Verify it by checking: The tested digit string shows each expected transform and terminates at the authorized route.
Incorrect Answers
A:
“Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan” concerns dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. The stated collaboration requirement instead depends on the intermediate translated number matters because it changes the second matching step.
B:
“Analyze available route-list/group status alongside signaling failure codes on each attempted trunk” concerns route-list routing problems require checking both intended sequence and runtime peer availability. The stated collaboration requirement instead depends on the intermediate translated number matters because it changes the second matching step.
C:
“Review the call handler input mapping, transfer rules and reachable target number” concerns keypad menu choices require explicit caller-input routing and permitted transfer targets. The stated collaboration requirement instead depends on the intermediate translated number matters because it changes the second matching step.
Question 176
An assessor is validating a change intended to fix: A dialing problem began after a translation pattern was changed to remove a prefix. Which observed result is most decisive?
The analysis report identifies the selected partition, pattern and final route decision.
The tested digit string shows each expected transform and terminates at the authorized route.
A controlled failover trace explains whether CUCM tried an allowed backup gateway.
The expected users appear once after sync with unchanged entitlements.
Explanation
Correct Answer
B:
The intermediate translated number matters because it changes the second matching step. This is decisive because the expected outcome is: The tested digit string shows each expected transform and terminates at the authorized route.
Incorrect Answers
A:
“The analysis report identifies the selected partition, pattern and final route decision” evaluates dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. It would not confirm the collaboration outcome requiring the intermediate translated number matters because it changes the second matching step.
C:
“A controlled failover trace explains whether CUCM tried an allowed backup gateway” evaluates route-list routing problems require checking both intended sequence and runtime peer availability. It would not confirm the collaboration outcome requiring the intermediate translated number matters because it changes the second matching step.
D:
“The expected users appear once after sync with unchanged entitlements” evaluates lDAP search configuration defines the imported identity subset and must reflect directory changes. It would not confirm the collaboration outcome requiring the intermediate translated number matters because it changes the second matching step.
Question 177
During a migration-readiness audit, the assessor records: An external call reaches a gateway but the caller's number is unexpectedly replaced before carrier handoff. Which implementation meets the constraint?
Run branch-origin DNA tests for the exact dial strings and trace local-route-group gateway selection.
Compare old and new DNA call flow stages to isolate translation output and subsequent route matching.
Map site-specific gateways through a local route group in a common route-list design.
Correlate CUCM call traces and outbound SIP signaling to locate the applied calling-party transformation.
Explanation
Correct Answer
D:
Following the number across signaling hops distinguishes CUCM transforms from carrier-side changes. Apply the specific remedy: Correlate CUCM call traces and outbound SIP signaling to locate the applied calling-party transformation. Verify it by checking: The source identity at each hop and the exact transformation point are documented.
Incorrect Answers
A:
“Run branch-origin DNA tests for the exact dial strings and trace local-route-group gateway selection” concerns emergency route diagnostics must validate caller context and physical PSTN egress location. The stated collaboration requirement instead depends on following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
B:
“Compare old and new DNA call flow stages to isolate translation output and subsequent route matching” concerns the intermediate translated number matters because it changes the second matching step. The stated collaboration requirement instead depends on following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
C:
“Map site-specific gateways through a local route group in a common route-list design” concerns local route groups select a calling site's local resources while retaining centrally maintained patterns. The stated collaboration requirement instead depends on following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
Question 178
An assessor is validating a change intended to fix: An external call reaches a gateway but the caller's number is unexpectedly replaced before carrier handoff. Which observed result is most decisive?
The branch test route selects the approved emergency gateway and does not use distant failover.
The source identity at each hop and the exact transformation point are documented.
The tested digit string shows each expected transform and terminates at the authorized route.
The caller's zero-out action reaches the authorized live-operator target from the intended greeting.
Explanation
Correct Answer
B:
Following the number across signaling hops distinguishes CUCM transforms from carrier-side changes. This is decisive because the expected outcome is: The source identity at each hop and the exact transformation point are documented.
Incorrect Answers
A:
“The branch test route selects the approved emergency gateway and does not use distant failover” evaluates emergency route diagnostics must validate caller context and physical PSTN egress location. It would not confirm the collaboration outcome requiring following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
C:
“The tested digit string shows each expected transform and terminates at the authorized route” evaluates the intermediate translated number matters because it changes the second matching step. It would not confirm the collaboration outcome requiring following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
D:
“The caller's zero-out action reaches the authorized live-operator target from the intended greeting” evaluates transfer rules and restrictions govern where Unity Connection can redirect callers. It would not confirm the collaboration outcome requiring following the number across signaling hops distinguishes CUCM transforms from carrier-side changes.
Question 179
During a migration-readiness audit, the assessor records: Some outgoing calls fail only when a route group's first trunk is unavailable. Which implementation meets the constraint?
Analyze available route-list/group status alongside signaling failure codes on each attempted trunk.
Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan.
Compare old and new DNA call flow stages to isolate translation output and subsequent route matching.
Evaluate the combined effective calling search space and partition selection for device and line.
Explanation
Correct Answer
A:
Route-list routing problems require checking both intended sequence and runtime peer availability. Apply the specific remedy: Analyze available route-list/group status alongside signaling failure codes on each attempted trunk. Verify it by checking: A controlled failover trace explains whether CUCM tried an allowed backup gateway.
Incorrect Answers
B:
“Use Dialed Number Analyzer with the actual calling identity and dialed digits before editing the dial plan” concerns dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. The stated collaboration requirement instead depends on route-list routing problems require checking both intended sequence and runtime peer availability.
C:
“Compare old and new DNA call flow stages to isolate translation output and subsequent route matching” concerns the intermediate translated number matters because it changes the second matching step. The stated collaboration requirement instead depends on route-list routing problems require checking both intended sequence and runtime peer availability.
D:
“Evaluate the combined effective calling search space and partition selection for device and line” concerns cUCM can combine directory-number and device CSS contexts, so both must be reviewed together. The stated collaboration requirement instead depends on route-list routing problems require checking both intended sequence and runtime peer availability.
Question 180
An assessor is validating a change intended to fix: Some outgoing calls fail only when a route group's first trunk is unavailable. Which observed result is most decisive?
A controlled failover trace explains whether CUCM tried an allowed backup gateway.
The analysis report identifies the selected partition, pattern and final route decision.
The tested digit string shows each expected transform and terminates at the authorized route.
The disabled administrator cannot authenticate or exercise old local administrative privileges.
Explanation
Correct Answer
A:
Route-list routing problems require checking both intended sequence and runtime peer availability. This is decisive because the expected outcome is: A controlled failover trace explains whether CUCM tried an allowed backup gateway.
Incorrect Answers
B:
“The analysis report identifies the selected partition, pattern and final route decision” evaluates dNA reproduces CUCM routing evaluation to isolate misconfigured dial plan policy. It would not confirm the collaboration outcome requiring route-list routing problems require checking both intended sequence and runtime peer availability.
C:
“The tested digit string shows each expected transform and terminates at the authorized route” evaluates the intermediate translated number matters because it changes the second matching step. It would not confirm the collaboration outcome requiring route-list routing problems require checking both intended sequence and runtime peer availability.
D:
“The disabled administrator cannot authenticate or exercise old local administrative privileges” evaluates removing external authentication alone may leave stale application-side authorization assignments. It would not confirm the collaboration outcome requiring route-list routing problems require checking both intended sequence and runtime peer availability.
Implementing Cisco Collaboration Core Technologies (CLCOR) (350-801) Practice Tests
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Cisco CLCOR 350-801 Practice Test Questions, Cisco CLCOR 350-801 Exam Practice Test Questions
Looking to pass your tests the first time. You can study with Cisco CLCOR 350-801 certification practice test questions and answers, study guide, training courses. With Exam-Labs VCE files you can prepare with Cisco 350-801 Implementing Cisco Collaboration Core Technologies (CLCOR) exam practice test questions and answers. The most complete solution for passing with Cisco certification CLCOR 350-801 exam practice test questions and answers, study guide, training course.
Cisco 350-801 CLCOR is the current core exam for CCNP Collaboration and the qualifying core exam for CCIE Collaboration. The current CLCOR v2.0 exam is 120 minutes and covers collaboration infrastructure and design, signaling protocols and endpoints, IOS XE gateways and media resources, call control, quality of service, and collaboration applications.
Collaboration engineering is fundamentally about real-time sessions crossing multiple systems. A phone registration can depend on IP addressing, DNS, certificates, time, call-control services, device configuration, and user identity. A call can then add SIP signaling, media negotiation, gateways, dial-plan logic, codecs, and QoS. CLCOR expects candidates to understand those dependencies as one service chain.
The best preparation method is therefore call-flow oriented. Follow a user from device registration through signaling, media establishment, application integration, and troubleshooting. Instead of memorizing isolated menu paths, ask which component owns each decision and which logs, traces, or counters prove that decision occurred.
CLCOR v2.0 also reflects the hybrid direction of enterprise communications. On-premises call control remains important, but cloud and hybrid services are part of current collaboration operations. Candidates should be comfortable reasoning about both local infrastructure and externally delivered capabilities.
Collaboration design starts with reachability, resiliency, and predictable service placement
Voice and video applications are sensitive to network design because a session has both signaling and media paths. Call-control clusters, gateways, conferencing resources, identity services, and cloud connectors must be placed so that WAN failures or maintenance events do not create avoidable outages.
Candidates should understand site models, redundancy, clustering concepts, bandwidth planning, DNS and NTP dependencies, certificates, and the difference between survivability and normal operation. A branch that can place limited calls during a WAN failure is not equivalent to full-feature availability, so designs should match the business requirement rather than promising absolute continuity.
Capacity planning also matters. A collaboration design can fail without a device being technically down if WAN bandwidth, media resources, or licensing constraints are exhausted. Good troubleshooting begins by checking whether the architecture can support the attempted service before searching for a protocol bug.
SIP signaling and media negotiation explain many call failures
SIP establishes, modifies, and terminates sessions, while RTP typically carries the media. Candidates should understand common SIP messages, response classes, dialogs, addressing, SDP negotiation, codec selection, and why signaling success does not guarantee a usable media path.
A one-way-audio problem often points toward routing, NAT, firewall, or media-address issues rather than call-control registration. A call that never establishes may instead fail during dial-plan matching, SIP authentication, trunk reachability, or codec negotiation. Separating signaling from media gives the engineer a disciplined first branch in the troubleshooting tree.
VoIP endpoint behavior becomes easier to interpret when candidates understand what the endpoint must learn before a call can succeed: network settings, call-control targets, configuration, time, security parameters, and media capabilities.
Call control turns business dialing requirements into routes and transformations
Call control decides how dialed strings are interpreted and where calls are sent. That involves partitions, calling search spaces, route patterns, translation patterns, transformations, trunks, and gateway selection. Small dial-plan mistakes can create symptoms that look like connectivity problems because the call never reaches the expected destination.
Route-pattern wildcards illustrate how flexible matching can simplify a design but also create overlaps. Candidates should know how specificity, partitions, and search order influence which pattern is selected and how digit manipulation changes the number handed to the next hop.
Troubleshooting should capture the called and calling numbers at each significant stage. If a PSTN gateway receives an unexpected prefix, the mistake may be in an earlier translation rather than the gateway configuration itself. Trace the number transformation chain just as a network engineer traces a packet path.
Gateways and media resources bridge different networks and media requirements
Cisco IOS XE gateways can connect enterprise call control to the PSTN or other voice networks, while media resources provide conferencing, transcoding, media termination, or annunciation services. These functions matter because endpoints do not always share the same codec, protocol, or transport assumptions.
Candidates should understand gateway signaling options, dial peers, basic voice translation behavior, media-resource groups, and when transcoding is required. A call can fail even though signaling works if the endpoints cannot agree on a codec and no suitable transcoder is available.
Media-resource placement also affects capacity and WAN usage. Centralizing every resource can force media across constrained links, while distributing resources increases management complexity. CLCOR questions often reward candidates who recognize the design trade-off rather than choosing a feature in isolation.
QoS protects real-time media when queues become congested
Voice and interactive video are sensitive to delay, jitter, and packet loss. QoS does not create bandwidth, but it can protect important traffic when links become congested by classifying, marking, queuing, policing, and shaping according to policy.
QoS principles are especially important in collaboration because media quality is directly perceptible to users. Candidates should understand DSCP markings, trust boundaries, priority queuing, bandwidth allocation, and the danger of simply marking too much traffic as high priority.
An operational check should compare symptoms with interface and queue statistics. Choppy audio during peak use, rising drops in a media class, and increased jitter point toward congestion. A call with perfect media statistics but failed signaling demands a different investigation. Evidence should determine which plane receives attention.
Applications and hybrid services extend collaboration beyond basic telephony
Enterprise collaboration includes messaging, meetings, presence, contact-center functions, voicemail, and hybrid cloud integrations. These services introduce identity, certificates, APIs, internet reachability, and data synchronization into environments that historically focused on voice signaling.
Webex and hybrid collaboration choices show why application architecture matters as much as endpoint configuration. Users expect a consistent identity and experience across devices, locations, and meeting or messaging services.
Candidates should understand which functions are delivered by call control, which belong to collaboration applications, and which may be cloud-hosted. This makes troubleshooting more precise: a meeting-join issue, a presence issue, and a PSTN call failure can involve completely different service chains even when the same user reports all three.
The concentration exams deepen call control, hybrid work, and cloud customer experience
CLCOR supplies the common platform knowledge, while the current concentrations let candidates specialize. 300-815 CLACC focuses on advanced on-premises call control, 300-820 CLHCT focuses on hybrid and cloud collaboration technologies, and 300-830 CLCCE focuses on cloud customer experience.
These choices also help explain what belongs in core preparation. CLCOR candidates need enough dial-plan, protocol, gateway, QoS, and application understanding to operate a collaboration environment, but they do not need to turn every core topic into a specialist-level deep dive.
The professional track is most useful when the concentration matches daily work. An engineer operating large CUCM environments may need deeper call control, while a team moving services to Webex may benefit from hybrid expertise. The core remains the shared language across those roles.
Prepare by tracing complete user experiences instead of memorizing configuration screens
Build scenarios around user outcomes: register a phone, place an internal call, route an external call, establish a video session, fail a WAN path, and inspect how the system recovers. For each scenario, document DNS, certificates, signaling, dial-plan selection, media negotiation, gateway behavior, and QoS evidence.
Use packet captures and call traces where possible. Read SIP messages closely enough to identify who rejected a request and why. Compare that with call-control logs, gateway debugs, and interface statistics. The objective is to know which evidence answers each question without collecting everything indiscriminately.
For final review, treat CLCOR v2.0 as an operational architecture exam. The most durable knowledge is the ability to explain how a session is created, which systems participate, how media reaches its destination, and where to look when the user experience breaks.
Certificate and identity problems deserve deliberate practice because collaboration platforms use secure signaling and service authentication in many places. An expired certificate, incorrect trust chain, hostname mismatch, or time synchronization problem can prevent registration or integration even when IP reachability is perfect. Candidates should learn to check certificate purpose and trust before disabling security to make a test succeed.
Multisite designs also need bandwidth and codec awareness. A call that works inside one campus may fail or degrade across a constrained WAN because the regions, locations, codec preferences, or call-admission assumptions differ. Draw the signaling path and the media path separately; they may traverse different devices and fail for unrelated reasons.
Automation and APIs increasingly appear in collaboration operations as well. Inventory, provisioning, monitoring, and user lifecycle tasks can be integrated with broader IT workflows. Core candidates do not need to become software developers, but they should understand why structured interfaces and repeatable provisioning reduce configuration drift in large collaboration estates.
Operational documentation matters too. Record dial-plan intent, gateway ownership, certificate dependencies, codec policy, WAN assumptions, and escalation boundaries so troubleshooting does not depend on one engineer remembering why a configuration exists. Collaboration outages are time-sensitive, and clear design records shorten the path from symptom to evidence.
When studying integrations, include failure ownership in the design. A cloud service, identity provider, call-control cluster, and WAN provider may all participate in one user experience. Knowing which team owns each boundary and which trace proves the handoff prevents long troubleshooting loops where every component is assumed healthy without evidence.
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