Apple 9L0-012 Dumps
Exam: Mac Service Certification
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100 Questions & Answers
Apple 9L0-012 Exam Tutorial
Question No : 1
If the computer is experiencing any power issue, such as not starting up, not displaying
video, sleep issues, or fan noise issues, which of the following would help further isolate
A. Reinstall OS X
B. Reset the System Management Controller (SMC)
C. Reset NVRAM
D. Startup in Safe Mode
Question No : 2
What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video
to an external display but not to the internal?
A. Display Module
B. Logic board
C. I/O flex cable
D. I/O board
Question No : 3
What is the minimum version of OS X required required to use the AirPort Utility to
configure an AirPort Extreme 802.1 lac?
Question No : 4
You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all
diagnostic LEDs remain off when a known-good power cord is connected to the iMac and
to a known-good power outlet. What is most likely the cause of these symptoms?
A. Faulty power supply
B. Faulty display panel
C. Faulty hard drive
D. Faulty video card
Question No : 5
The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of
the following parts?
A. Battery, keyboard, microphone, trackpad, and BMU
B. Battery, keyboard, microphone, and trackpad
C. Battery, keyboard, trackpad, and BMU
D. Battery, keyboard, and microphone
Question No : 6
Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?
B. Flash storage
C. Trackpad assembly
D. Boot ROM
Question No : 7
Which Mac mini listed below can use a USB 3devices at full speed?
A. Mac mini Server (Mid 2010)
B. Mac mini (Mid 2010)
C. Mac mini (Mid 2011)
D. Mac mini (Late 2012)
Question No : 8
When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that
the metal section or hooks on the strap interior are touching your skin. What else should
you verify to ensure that the ESD-compliant work area is properly configured?
A. The wrist strap cable does not touch an embedded battery.
B. The wrist strap is in close proximity to the antistatic resistor.
C. the strap cable is connected to the ESD mat or grounded connector.
D. You have fully discharged any static electricity by touching the metal frame of the device you are servicing.
Question No : 9
After disconnecting all other Mac Pro (Late 2013) parts, which of the following components
A. Thermal center
B. Thermal unit
C. Thermal core
D. Thermal structure
Question No : 10
You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch
Early 2013) but cannot see the menu bar.What section of the Display pane in System
Preferences would help with this issue?
B. Color Profile
C. Detect Displays
D. Gather Windows
Question No : 11
William would like to store his MacBook Air (13-inch, Mid 2013) while away for a six month
sabbatical. What is the Apple recommended level of battery charge for storing the
A. 10 percent
B. 20 percent
C. 50 percent
D. 96 percent
Question No : 12
If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear
housing, with what will you secure the broken display?
B. Very High Bond (VHB) adhesive
C. Packing tape
D. Thermal compound
E. Painters tape
Question No : 13
After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the
following utilities should be run?
A. Cooling System Diagnostic (CSD)
B. Cooling Diagnostic (CD)
C. Mac System Diagnostic (MSD)
D. System Diagnostic for Mac Pro (SDMP)
Question No : 14
Remaining residue from Very High Bond (VHB) adhesive should only be removed with
which of the following:
A. VHB solvent
B. Nail polish remover
C. Isopropyl alcohol wipes
D. VHB neutralizer
E. Liquid acid neutralizer
Question No : 15
Which of the following is a best practice when handling the embedded battery from
MacBook Air models'?
A. Use the battery cable or connector to lift the battery.
B. Hold the battery carefully by its edges only with two hands.
C. Grasp the middle of the battery cells when removing it from the computer.
D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
Question No : 16
Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?
C. Graphics Board A
D. Graphics Board B
Question No : 17
What is the maximum amount of memory that is supported in a dual-processor Mac Pro
A. 64 GB
C. 16 GB
D. 8 GB
Question No : 18
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when
pluggedinto the network at his office.He demonstrated that he knows how to connect
Ethernet cables and was able to connect to the Internet on your known-good Ethernet
network. You ran MRI and and the computer passed all tests when run using either
Ethernet port. What question should you ask the customer next?
A. Are any other computers able to connect to Ethernet at the office?
B. Have you installed all system software and firmware updates?
C. How did you damage your Ethernet cable at the office?
D. Did you change the default network settings?
Question No : 19
Isabelle purchased an AirPort Time Capsule and has questions about where to locate the
device in her home. Which of the following is the correct recommendation?
A. Lay the Time Capsule on its side inside a cabinet.
B. Place the Time Capsule on top of a metal cabinet or shelf.
C. Place the Time Capsule as close to a wall or large furniture as possible.
D. Place Time Capsule in an open area where there are few obstructions.
Question No : 20
The display on Margarets MacBook Air has multiple cracks. During your visual/mechanical
inspection, you observe that the cracks are centered on an impact point. Margaret wishes
the display repaired. How should you classify this repair?
A. Eligible for warranty service.
B. Eligible for out-of-warranty service (returnable damage)
C. Beyond economical repair
D. Ineligible for service (non-returnable damage)
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