Monthly Archives: May 2023

1. Introduction to Microservices And what I mean by a monolithic application is basically here I’ve got this application that includes a Web interface. The application also relies upon a database. It’s got a Customer Relationship Manager tool built into it, and it’s got a reporting service built into it as well. And so think […]

1. Troubleshooting using ESXi Management Agents So these management agents are important because Vcenter uses these to communicate with your ESXi host. So if you can’t connect your ESXi host through Vcenter, you may want to restart the management agents. So there’s a couple of different ways that you can go about this. The way […]

7. Demo: DRS 7 Affinity Rules, Groups, and VM Overrides In this video, I’ll show you how to configure affinity rules, DRS groups, and VM overrides on a DRS cluster. So here you can see I’m in my Vsphere client and I have a DRS cluster here. And on the DRS cluster I’m going to […]

4. Demo – DRS Distributed Power Management (DPM) And in this video, we’re going to take a look at the power management settings that are available with DRS. So under power management, I can choose to enable distributed power management. And if I enable distributed power management, here’s what the impact is. DRS is good […]

1. DRS Enhancements in vSphere 7 Now prior to looking at some of these enhancements, I just want to take a moment to look back at DRS prior to Vsphere seven. And prior to Vsphere seven, we had this cluster wide deviation model. So essentially what that means is it was our goal to keep […]

1. vCenter 7 Multihoming And with multihoming, this gives you the ability to configure multiple virtual network interfaces on your Vcenter Server appliance virtual machine. This is used to give you the ability to make your Vcenter Server appliance available on multiple networks without having to route that traffic. And you can configure a maximum […]

18. Adding the Knowledge Component to the Console All right. So now we need to add the knowledge component to our console so that we can start to surface relevant articles based on what’s entered in on a case. So to do that, we can click the gear icon and select Edit page and we […]

16. Knowledge Data Categories You’ll notice under the knowledge selections and set up are these entries for data categories and those would be data category mappings and assignments. Now, before we can set these up for knowledge, we need to create data categories. Now if we search for data category we will see those same […]

13. Case Closure So I’d like to dive a little deeper into the case closure process. And we previously created this quick action on case called case closure, which we added to the Chatter publisher. So clicking on this takes us to this customized page layout here. And this is kind of unique to cases […]

10. Case Feed Customization in Lightning Experience – Close Case Case closure functionality to lighting experience. Now, there is a Close Case button that’s available inside the page layout editor, but that only works in Salesforce Classic. So we don’t have a case closure option here in Lightning and so we need to set that […]