Cisco Certified Support Technician (CCST) Networking 100-150 Practice Test 56
Question 550
The local support team reports: At the fictional Glenhaven Council after a user reports a recurring problem, the team observes: A field engineer provides a port-to-port cable schedule for a small three-switch network, but the technician connects each switch to every other switch without checking loop control. What is the MOST specific underlying cause?
- Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them.
- IPv4 routers decrement TTL to help prevent packets from looping indefinitely.
- Longest-prefix matching selects a specific matching route over a less-specific default route.
- Serial WAN ports and USB peripheral ports have different functions and physical signaling.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Glenhaven Council: Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them. The corresponding remedy is “Follow the documented switch uplink topology and confirm approved spanning-tree or redundancy settings.”. Confirmation: The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.
Incorrect Answers
B:That cause belongs to a different case: A technician sees that packet TTL decreases at a routed hop and calls it corruption that must be repaired by disabling routing. The observed fictional Glenhaven Council condition is specifically explained by “Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them.”.
C:That cause belongs to a different case: A branch router has a specific route to 10.20.0.0/16 and a default route, but the trainee expects all 10.x.x.x traffic to use the default. The observed fictional Glenhaven Council condition is specifically explained by “Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them.”.
D:That cause belongs to a different case: A remote site uses a legacy serial WAN interface but a technician attaches a modern USB flash-memory cable expecting it to carry the circuit. The observed fictional Glenhaven Council condition is specifically explained by “Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them.”.
Question 551
The technician must verify the following scenario: At the fictional Glenhaven Council after a user reports a recurring problem, the team observes: A field engineer provides a port-to-port cable schedule for a small three-switch network, but the technician connects each switch to every other switch without checking loop control. The approved corrective action is: “Follow the documented switch uplink topology and confirm approved spanning-tree or redundancy settings.” Which result BEST demonstrates success?
- Optical link and receive levels become healthy on both switch ports.
- The phone powers and negotiates its Ethernet link on the correct powered interface.
- The port displays VLAN 40 and the printer reaches its intended gateway.
- The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Follow the documented switch uplink topology and confirm approved spanning-tree or redundancy settings.” at the fictional Glenhaven Council. It demonstrates correction of the original cause: Unplanned extra Layer 2 links can introduce a loop unless an approved redundancy protocol or design handles them.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Attach the correct LC fiber patch cable to the compatible optical module.”. It does not establish the intended outcome “The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.” for the fictional Glenhaven Council case.
B:That result is evidence for a separate corrective action, “Identify a PoE-capable port and confirm the switch's available PoE budget.”. It does not establish the intended outcome “The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.” for the fictional Glenhaven Council case.
C:That result is evidence for a separate corrective action, “Correct the printer's switch port to the documented access VLAN and verify its address scope.”. It does not establish the intended outcome “The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.” for the fictional Glenhaven Council case.
Question 552
A change reviewer considers: At the fictional Glenhaven Council after a user reports a recurring problem, the team observes: A field engineer provides a port-to-port cable schedule for a small three-switch network, but the technician connects each switch to every other switch without checking loop control. During “Follow the documented switch uplink topology and confirm approved spanning-tree or redundancy settings.”, which precaution MOST specifically prevents a related risk?
- Do not equate a lit power LED with verified network connectivity.
- Do not classify an interface's role based only on cable color.
- Do not improvise extra Ethernet loops just to create apparent redundancy.
- Do not troubleshoot remote application sockets before restoring a failed gateway uplink.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Follow the documented switch uplink topology and confirm approved spanning-tree or redundancy settings.” at the fictional Glenhaven Council. The required protection is “Do not improvise extra Ethernet loops just to create apparent redundancy.”; success still requires “The observed physical topology matches the approved drawing and no uncontrolled Layer 2 loop appears.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A Cisco access point has power but no Ethernet uplink indication; the technician reports a working wireless backhaul solely from the power light. The principal adjacent risk here is controlled by “Do not improvise extra Ethernet loops just to create apparent redundancy.”.
B:This caution is appropriate for a separate failure pattern: A network team labels the RJ-45 connection on a firewall as a console because its cable is blue, while the interface status shows routed Ethernet traffic. The principal adjacent risk here is controlled by “Do not improvise extra Ethernet loops just to create apparent redundancy.”.
D:This caution is appropriate for a separate failure pattern: A PC sends traffic to a remote server but the gateway's Ethernet interface is down and the technician tries to edit only the server's application port. The principal adjacent risk here is controlled by “Do not improvise extra Ethernet loops just to create apparent redundancy.”.
Question 553
During entry-level network support, consider: At the fictional Beacon Arts School during a physical cabling audit, the team observes: A diagram explicitly labels rack A panel 24 to switch B port 7, but the installer connects panel 23 and concludes that logical VLAN changes will repair the wrong patch. Which action MOST directly resolves the reported issue?
- Attach the correct LC fiber patch cable to the compatible optical module.
- Use the cable labels and tester to reconnect panel 24 to switch B port 7.
- Validate the approved gateway availability mechanism and host default-gateway address.
- Configure and verify the supported VLAN trunk on the designated uplink.
Explanation
Correct Answer
B:Correct. In the fictional Beacon Arts School case, Incorrect physical port mapping must be corrected before blaming logical configuration. The specified corrective action, “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”, directly targets that condition. Evidence of resolution: A trace verifies the exact physical endpoints required by the network diagram.
Incorrect Answers
A:That action addresses a different network issue: A fiber uplink terminates in an LC optical transceiver but the worker tries to use a telephone RJ-11 lead to connect the switches. The present fictional Beacon Arts School finding instead needs “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”, verified by “A trace verifies the exact physical endpoints required by the network diagram.”.
C:That action addresses a different network issue: A network has a redundant router and a failed primary gateway but the host points to a single unavailable default gateway IP. The present fictional Beacon Arts School finding instead needs “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”, verified by “A trace verifies the exact physical endpoints required by the network diagram.”.
D:That action addresses a different network issue: A switch-to-switch uplink must carry several VLANs but one port is configured as a single access VLAN. The present fictional Beacon Arts School finding instead needs “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”, verified by “A trace verifies the exact physical endpoints required by the network diagram.”.
Question 554
The local support team reports: At the fictional Beacon Arts School during a physical cabling audit, the team observes: A diagram explicitly labels rack A panel 24 to switch B port 7, but the installer connects panel 23 and concludes that logical VLAN changes will repair the wrong patch. What is the MOST specific underlying cause?
- Incorrect physical port mapping must be corrected before blaming logical configuration.
- IPv4 routers decrement TTL to help prevent packets from looping indefinitely.
- Static routes require valid reachable next-hop information or an appropriate output interface.
- PoE power delivery and Ethernet data-link status may have separate indicators and failure states.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Beacon Arts School: Incorrect physical port mapping must be corrected before blaming logical configuration. The corresponding remedy is “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”. Confirmation: A trace verifies the exact physical endpoints required by the network diagram.
Incorrect Answers
B:That cause belongs to a different case: A technician sees that packet TTL decreases at a routed hop and calls it corruption that must be repaired by disabling routing. The observed fictional Beacon Arts School condition is specifically explained by “Incorrect physical port mapping must be corrected before blaming logical configuration.”.
C:That cause belongs to a different case: A router can reach an upstream router but cannot route to a downstream branch because its route points at an unrelated unreachable next-hop IP. The observed fictional Beacon Arts School condition is specifically explained by “Incorrect physical port mapping must be corrected before blaming logical configuration.”.
D:That cause belongs to a different case: A switch has a dedicated PoE indicator showing a supply fault but the operator checks only standard per-port link lights. The observed fictional Beacon Arts School condition is specifically explained by “Incorrect physical port mapping must be corrected before blaming logical configuration.”.
Question 555
The technician must verify the following scenario: At the fictional Beacon Arts School during a physical cabling audit, the team observes: A diagram explicitly labels rack A panel 24 to switch B port 7, but the installer connects panel 23 and concludes that logical VLAN changes will repair the wrong patch. The approved corrective action is: “Use the cable labels and tester to reconnect panel 24 to switch B port 7.” Which result BEST demonstrates success?
- Optical link and receive levels become healthy on both switch ports.
- The report distinguishes stack membership indication from Ethernet port speed.
- The initial frame reaches eligible VLAN ports and later frames follow the learned unicast entry.
- A trace verifies the exact physical endpoints required by the network diagram.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Use the cable labels and tester to reconnect panel 24 to switch B port 7.” at the fictional Beacon Arts School. It demonstrates correction of the original cause: Incorrect physical port mapping must be corrected before blaming logical configuration.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Attach the correct LC fiber patch cable to the compatible optical module.”. It does not establish the intended outcome “A trace verifies the exact physical endpoints required by the network diagram.” for the fictional Beacon Arts School case.
B:That result is evidence for a separate corrective action, “Use the correct switch model legend to identify the stack LED and its current operating state.”. It does not establish the intended outcome “A trace verifies the exact physical endpoints required by the network diagram.” for the fictional Beacon Arts School case.
C:That result is evidence for a separate corrective action, “Trace unknown-unicast forwarding on the appropriate VLAN and then allow the switch to learn the destination.”. It does not establish the intended outcome “A trace verifies the exact physical endpoints required by the network diagram.” for the fictional Beacon Arts School case.
Question 556
A change reviewer considers: At the fictional Beacon Arts School during a physical cabling audit, the team observes: A diagram explicitly labels rack A panel 24 to switch B port 7, but the installer connects panel 23 and concludes that logical VLAN changes will repair the wrong patch. During “Use the cable labels and tester to reconnect panel 24 to switch B port 7.”, which precaution MOST specifically prevents a related risk?
- Do not infer port speed or duplex from an indicator currently set to another display mode.
- Do not declare an LED fault from blinking alone without checking that model's legend.
- Do not conceal incorrect cabling with speculative IP or VLAN changes.
- Do not equate a lit power LED with verified network connectivity.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Use the cable labels and tester to reconnect panel 24 to switch B port 7.” at the fictional Beacon Arts School. The required protection is “Do not conceal incorrect cabling with speculative IP or VLAN changes.”; success still requires “A trace verifies the exact physical endpoints required by the network diagram.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A switch displays several selectable LED modes and a technician reads a power-over-Ethernet status LED as though it were showing duplex. The principal adjacent risk here is controlled by “Do not conceal incorrect cabling with speculative IP or VLAN changes.”.
B:This caution is appropriate for a separate failure pattern: A Cisco switch port light flickers whenever a workstation transfers data and the technician interprets every blink as a hardware fault. The principal adjacent risk here is controlled by “Do not conceal incorrect cabling with speculative IP or VLAN changes.”.
D:This caution is appropriate for a separate failure pattern: A Cisco access point has power but no Ethernet uplink indication; the technician reports a working wireless backhaul solely from the power light. The principal adjacent risk here is controlled by “Do not conceal incorrect cabling with speculative IP or VLAN changes.”.
Question 557
During entry-level network support, consider: At the fictional Stonewater Manufacturing during a scheduled lab validation, the team observes: An engineer's drawing shows an indoor fiber connection with separate transmit and receive channels, but the technician loops each optic's transmit back into its own receive. Which action MOST directly resolves the reported issue?
- Verify cable seating, peer port status and the interface's configured state.
- Correct the two-strand fiber polarity according to the transceiver and diagram.
- Inspect the MAC address table and allow or trigger legitimate relearning after the move.
- Identify the specific port's link/activity LED behavior in its documented status guide.
Explanation
Correct Answer
B:Correct. In the fictional Stonewater Manufacturing case, Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface. The specified corrective action, “Correct the two-strand fiber polarity according to the transceiver and diagram.”, directly targets that condition. Evidence of resolution: Both remote optical interfaces establish their intended link without a local loopback.
Incorrect Answers
A:That action addresses a different network issue: A field worker sees no link light on an attached Ethernet port and configures a new DHCP scope before checking the cable. The present fictional Stonewater Manufacturing finding instead needs “Correct the two-strand fiber polarity according to the transceiver and diagram.”, verified by “Both remote optical interfaces establish their intended link without a local loopback.”.
C:That action addresses a different network issue: A technician moves a workstation to a different port and the switch initially sends some traffic to its old location. The present fictional Stonewater Manufacturing finding instead needs “Correct the two-strand fiber polarity according to the transceiver and diagram.”, verified by “Both remote optical interfaces establish their intended link without a local loopback.”.
D:That action addresses a different network issue: A Cisco switch port light flickers whenever a workstation transfers data and the technician interprets every blink as a hardware fault. The present fictional Stonewater Manufacturing finding instead needs “Correct the two-strand fiber polarity according to the transceiver and diagram.”, verified by “Both remote optical interfaces establish their intended link without a local loopback.”.
Question 558
The local support team reports: At the fictional Stonewater Manufacturing during a scheduled lab validation, the team observes: An engineer's drawing shows an indoor fiber connection with separate transmit and receive channels, but the technician loops each optic's transmit back into its own receive. What is the MOST specific underlying cause?
- Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface.
- Static routes require valid reachable next-hop information or an appropriate output interface.
- Parallel Layer 2 paths without correct loop prevention can create repeated flooding and broadcast storms.
- A console port provides device-management terminal access rather than ordinary switched Ethernet service.
Explanation
Correct Answer
A:Correct. This mechanism fits the observed network symptom at the fictional Stonewater Manufacturing: Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface. The corresponding remedy is “Correct the two-strand fiber polarity according to the transceiver and diagram.”. Confirmation: Both remote optical interfaces establish their intended link without a local loopback.
Incorrect Answers
B:That cause belongs to a different case: A router can reach an upstream router but cannot route to a downstream branch because its route points at an unrelated unreachable next-hop IP. The observed fictional Stonewater Manufacturing condition is specifically explained by “Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface.”.
C:That cause belongs to a different case: A junior engineer creates two direct Ethernet connections between switches and sees broadcast storms but disables all VLANs instead of checking Layer 2 loops. The observed fictional Stonewater Manufacturing condition is specifically explained by “Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface.”.
D:That cause belongs to a different case: A technician connects an Ethernet patch lead to the blue-labelled console jack and wonders why no data-link address appears on the switch uplink. The observed fictional Stonewater Manufacturing condition is specifically explained by “Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface.”.
Question 559
The technician must verify the following scenario: At the fictional Stonewater Manufacturing during a scheduled lab validation, the team observes: An engineer's drawing shows an indoor fiber connection with separate transmit and receive channels, but the technician loops each optic's transmit back into its own receive. The approved corrective action is: “Correct the two-strand fiber polarity according to the transceiver and diagram.” Which result BEST demonstrates success?
- The workstation receives its intended access VLAN while management stays isolated.
- The uplink appears in Ethernet interface status rather than being inferred from attached storage.
- The host ARPs for the local peer and exchanges frames without routing through the default gateway.
- Both remote optical interfaces establish their intended link without a local loopback.
Explanation
Correct Answer
D:Correct. This is the required observable acceptance evidence for “Correct the two-strand fiber polarity according to the transceiver and diagram.” at the fictional Stonewater Manufacturing. It demonstrates correction of the original cause: Duplex fiber must carry each peer's transmitted signal to the other peer's receive interface.
Incorrect Answers
A:That result is evidence for a separate corrective action, “Check the port roles and attach user workstations to approved front-panel switch access ports.”. It does not establish the intended outcome “Both remote optical interfaces establish their intended link without a local loopback.” for the fictional Stonewater Manufacturing case.
B:That result is evidence for a separate corrective action, “Check the model's USB purpose and use a supported Ethernet port for LAN uplink needs.”. It does not establish the intended outcome “Both remote optical interfaces establish their intended link without a local loopback.” for the fictional Stonewater Manufacturing case.
C:That result is evidence for a separate corrective action, “Check the host's subnet mask and local neighbor resolution for the directly connected target.”. It does not establish the intended outcome “Both remote optical interfaces establish their intended link without a local loopback.” for the fictional Stonewater Manufacturing case.
Question 560
A change reviewer considers: At the fictional Stonewater Manufacturing during a scheduled lab validation, the team observes: An engineer's drawing shows an indoor fiber connection with separate transmit and receive channels, but the technician loops each optic's transmit back into its own receive. During “Correct the two-strand fiber polarity according to the transceiver and diagram.”, which precaution MOST specifically prevents a related risk?
- Do not disable unrelated VLAN boundaries merely to bypass a MAC-filtering denial.
- Do not assume USB and serial WAN ports are interchangeable because both are called serial in casual speech.
- Do not wire each transmitter back to the same device during a normal inter-device link.
- Do not infer port speed or duplex from an indicator currently set to another display mode.
Explanation
Correct Answer
C:Correct. This precaution prevents a second fault while applying “Correct the two-strand fiber polarity according to the transceiver and diagram.” at the fictional Stonewater Manufacturing. The required protection is “Do not wire each transmitter back to the same device during a normal inter-device link.”; success still requires “Both remote optical interfaces establish their intended link without a local loopback.”.
Incorrect Answers
A:This caution is appropriate for a separate failure pattern: A switch's port-security list blocks an unknown device MAC, but the technician removes all VLAN segmentation and calls the result normal switching. The principal adjacent risk here is controlled by “Do not wire each transmitter back to the same device during a normal inter-device link.”.
B:This caution is appropriate for a separate failure pattern: A remote site uses a legacy serial WAN interface but a technician attaches a modern USB flash-memory cable expecting it to carry the circuit. The principal adjacent risk here is controlled by “Do not wire each transmitter back to the same device during a normal inter-device link.”.
D:This caution is appropriate for a separate failure pattern: A switch displays several selectable LED modes and a technician reads a power-over-Ethernet status LED as though it were showing duplex. The principal adjacent risk here is controlled by “Do not wire each transmitter back to the same device during a normal inter-device link.”.