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HP HP2-B91 Exam - Imaging and Printing Supplies - Sale

Questions & Answers for HP HP2-B91

Showing 1-15 of 50 Questions

Question #1

Which statement is correct about two and three pack ink cartridges?

A. The customer can save over 60%.

B. They are a better value for high usage customers.

C. They are designed specifically for home users.

D. They should only be sold to small and medium business customers

Question #2

What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Go Recycle

C. HP Planet Partner

D. HP Environmental Care Pack

Question #3

Which group represents illegal competition in the aftermarket?

A. retail

B. counterfeit

C. refill

D. 3rd party products

Question #4

What is a key component that provides reliability to the customer?

A. HP X version LaserJet cartridges

B. HP milled or grounded color toner is specifically developed for every printer.

C. Parts showing wear and tear are frequently exchanged during All-In-One cartridge replacement.

D. HP’s warranty covers all makes of toner cartridges.

Question #5

Where does most of the environmental impact of a cartridge occur?

A. during use

B. in production

C. during transport and distribution

D. in recycling and disposal

Question #6

Which HP feature gives a customer the advantage of not wasting time on unprinted or
faded prints?

A. shake-free cartridges

B. HP generation II Toner

C. HP original media

D. HP instant-on fuser

Question #7

What is the advantage of magnetic toner?

A. Toner particles are smaller.

B. It can jump the gap between the developer roller and the photosensitive drum.

C. It makes printing faster by lowering the fusing temperature.

D. It helps lower cartridge costs because it is less expensive to produce.

Question #8

What are the process steps to remanufacture a cartridge?

A. Add new toner to the empty hopper with little to no furbishing of the cartridge.

B. Disassemble, clean, change worn parts and drum if needed, then add new toner.

C. Disassemble, empty hopper, clean components, then add recoated drum.

D. Disassemble, clean waste hopper and drum, add toner, and then seal the cartridge.

Question #9

What are the risks of using counterfeit cartridges?

A. Counterfeit cartridges represent opportunities and not risks.

B. Customers may have to pay more to pursue the counterfeit business.

C. Counterfeit products can ruin a printer and are not covered under its warranty.

D. HP may pursue legal action against customers using counterfeit cartridges which could result in a prison sentence.

Question #10

What statement is true regarding HP monochrome laser toner?

A. HP uses the same HP unique laser toner in all its current laser products.

B. HP uses different toner formulas for different printer design needs.

C. HP uses different, widely-available toners, selected to deliver the lowest cost.

D. HP buys toner cartridges from different manufacturers, so toner formulas differ and are not under HP's control.

Question #11

Which new feature is HP introducing on its security labels in late 2011 and early 2012?

A. Radio Frequency Identification (RFID) features to scan large batches at a time

B. OK and P that move in opposite direction when the box is tilted front to back

C. invisible ink as an added layer of security

D. Quick Response (QR) code

Question #12

What can a reseller do after successfully passing the Channel Partner Anti-counterfeit

A. act as a distributor if the pass rate attained was 75% or higher

B. promote the audit outcome to customers

C. request up to 2.5% additional discount on laser products

D. sign the HP preferred partner contract

Question #13

What is the target market for the individual ink Officejet Pro cartridges?

A. customers with very high workgroup print needs that require Web Jetadmin manageability

B. customers who need maximum flexibility for color cartridge yields

C. customers with high individual print usage who need low operating costs

D. customers who need professional and manageable colors for proof printing

Question #14

Which part of the print head fires the ink?

A. nozzle

B. intelligent circuit

C. fuser

D. media

Question #15

What defines the total HP supplies sales?

A. average printer age, number of users, yield per cartridge

B. hardware market share, number of users, supplies market share

C. HP installed base, usage, HP supplies market share

D. market size, usage, aftermarket


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