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- ADM-201 Exam Questions & Answers, Training Course, Study Guide
- ADM-211 Exam Questions & Answers, Training Course
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Salesforce Admin Certification Practice Test Questions, Salesforce Admin Exam Practice Test Questions
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The Salesforce Administrator certification is designed to validate the professionals’ ability to accomplish the tasks, such as configuring, maintaining the users, and finding the ways to maximize the benefits of the features advanced by the platform. Obtaining this certificate requires good performance on the ADM-201 exam. This test is ideal for those individuals who are new to the Salesforce platform and want to gain the skills needed to perform administration duties.
Salesforce Admin: Recommended Experience
If you want to get the Salesforce Admin certification, your experience should cover six months in the role of a Salesforce Administrator. It includes a solid understanding of the features, functions, and capabilities of the platform. You should have the relevant skills in configuring and maintaining the options, which are available to the administrators across Service, Collaboration Clouds, and Sales. It is aimed at assisting the enterprises in responding to common business needs and performing the administrative functions by utilizing the most recent features of Salesforce.
Salesforce Admin: Prerequisite Exam and Its Details
The exam for the Salesforce Administrator certification is known under the codename ADM-201. The test is made up of 60 questions (plus 5 unscored ones). The formats that the candidates can expect in their delivery of the exam are multiple choice as well as multiple select. All the questions are to be completed by the students within the allotted time limit of 105 minutes. To achieve the passing score, they are obliged to give not less than 65% of correct answers. The test costs $200. If your first attempt fails, you will be required to pay a retake fee of $100. The certification exam can be delivered onsite at a testing center or using an online proctored environment.
Salesforce Admin: Exam Topics and Their Domains
The Salesforce ADM-201 exam validates specific skills, which are the result of studying the given objectives and pursuing practical experience. This test covers the following areas:
- Organizational Setup (3%)
Here, the examinees are required to understand the information available in the company settings. This includes the fiscal year, currency management, business hours, and default settings. It also covers their knowledge of the differences between various IU functions controlled by an administrator, including the possible consequences. This includes UI settings, list views, homepage layouts, and search settings.
- User Setup (7%)
Within this topic, the candidates should be conversant with identifying the steps for setting up or maintaining a user. This also encompasses assigning licenses, resetting passwords, and resolving locked accounts for the users. To tackle the questions from this section, the applicants should be able to activate, freeze, or deactivate a user.
- Security and Access (13%)
This objective covers security controls, such as passwords, identity confirmation, IP restrictions, and network settings, proper security controls depending on the capabilities and features of the Salesforce sharing model, as well as determining the proper usage of permissions or custom profiles set with various permissions and settings for profiles. It also includes awareness of folders that can be utilized in organizing and securing communication dashboards, templates, and reports.
- Standard and Custom Objects (14%)
This domain includes one’s understanding of the standard object infrastructure as well as relationship models, creation, deletion, and customization of fields in addition to page layouts on custom and standard objects, and the implications related to deleting fields. In addition, it covers the creation and assignment of page layouts, business processes, and record types for standard and custom objects.
- Sales and Marketing Apps (14%)
This subject area encompasses identifying capabilities and inferences of sales processes and appropriate features for sales productivity while utilizing opportunity tools as well as knowing when products and price books are to be used. Moreover, the individuals’ capabilities of the Salesforce content, automation tools, and campaign management are included in this domain.
- Service and Support Apps (13%)
This section includes case management abilities, such as case comments, case processes, and case settings; automating case management through case assignment, autoresponse, escalation, case teams, email-to-case, and web-to-case; explaining the capabilities of Salesforce Knowledge as well as Salesforce Communities capabilities.
- Activity and Collaboration Management (3%)
The focus of this topic on the following skills: describing activity management capabilities, including managing tasks, public calendars, events, and multi-layer events, as well as describing the Chatter features, such as groups, feed, security, and so on.
- Data Management (10%)
This domain includes considerations for importing, transferring, updating, and bulk deleting data (for example, data quality, CSV files, external IDs, field mapping, record IDs, and duplicate records). In addition, the learners should be able to define tools as well as use cases for data management (data import wizard and data loader). This section also covers one’s knowledge of the capabilities and implications of using data validation tools and various methods for backing up data, including export, data loader, and data export service.
- Analytics Reports & Dashboards (10%)
The test takers should have experience with vital Salesforce platform issues, such as the options available when creating or customizing a report. This includes report format, report type, fields, filtering data, data summarization, scheduling, highlighting, and charting. The individuals should also understand how sharing models affects reports, options available when creating and modifying dashboards, which include data sources, dashboard items, subscription, current user, and chart types. In addition, this area assesses your understanding of the capabilities of custom report types.
- Process/Workflow Automation (8%)
This section assesses the candidates' competence in choosing the right automation solution based on the capabilities of the workflow or process, as well as their awareness of the capabilities and use cases required during the approval process.
- Mobile and Desktop Administration (3%)
This module includes your understanding of mobile apps for Salesforce and the options for installing and syncing Outlook Salesforce Lighting.
- AppExchange (2%)
This final objective comes with identifying the application use cases related to AppExchange.
Salesforce Admin: Career Path
As a popular CRM system, Salesforce offers unlimited opportunities related to career development. The position arising from holding the Salesforce Certified Administrator certification is a Salesforce Administrator. The related salary is close to $68,000 per annum. The responsibilities of these specialists include helping the users in developing reports and resetting passwords to ensure the maintenance of data quality, running backups, adding fields, and more. The renowned organizations, such as Kaplan Financial, AvidXchange, Amazon, Main Street Hub, and Pan American Life Insurance, are among those companies that employ these certified professionals and offer them great compensation packages.
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