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ServiceNow Certification Practice Test Questions, ServiceNow Exam Practice Test Questions

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ServiceNow Certifications: Unlock Productivity!

ServiceNow is a company, which delivers the best digital workflow approaches that help unlock productivity and create great experiences. It shows the valid methods of transforming the manual ways of working into modern and digital workflows. For those who want to learn the skills to do the same, this organization offers the whole certification program to find what they need.

ServiceNow Certification Program

The ServiceNow certification program is designed to equip the professionals with the real-world skills required for the deployment and effective use of the ServiceNow platform across IT, Customer Service, HR, and other units that function in the Now Platform. This doesn’t matter whether you are just getting started in the ServiceNow domain or you want to expand your knowledge and skills in the field, you can be sure to find the right option for you. There are numerous certificates available under the vendor’s mainline path.

IT Certification Path

All in all, seven certification specializations are available within this line. They include the following:

• ServiceNow Certified Implementation Specialist – IT Service Management: this certification validates the candidates’ skills in contributing to the implementation, maintenance, and configuration of ServiceNow ITSM applications. The individuals will be measured based on their understanding of incident management, problem management, knowledge management, configuration management database, request fulfillment, as well as change & release management. There is a single qualifying exam for this path.
• ServiceNow Certified Implementation Specialist – Service Mapping: this certification validates one’s expertise in configuring, administering, implementing, and maintaining the Service Mapping application within the ServiceNow System. The potential candidates for the certificate are prospective ServiceNow administrators and implementers. To obtain this option, you must pass a single exam.
• ServiceNow Certified Implementation Specialist – Discovery: this certificate is created to confirm the students’ competence in configuring, implementing, maintaining, and administering the Discovery applications in the ServiceNow platform. The individuals will be evaluated based on their knowledge of discovery pattern design, discovery configuration, configuration management database, and discovery engagement readiness. To get certified, you should complete a single exam.
• ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance: this certification measures your skills in configuring, implementing, administering, and maintaining the Cloud Provisioning and Governance applications in the ServiceNow platform. To earn the certificate, you need to take one qualifying exam.
• ServiceNow Certified Implementation Specialist – Project Portfolio Management: this option validates the ability of the applicants to configure, maintain, and implement the ServiceNow PPM applications. You will be evaluated on various areas, including PPM implementation overview, PPM application overview, PPM base configuration, idea & demand configuration, project configuration, PPM Teamspace configuration, PPM financials, time tracking configuration, and PPM performance analytics, dashboards, and reporting.
• ServiceNow Certified Implementation Specialist – Application Portfolio Management: as for this certificate, it checks one’s knowledge and skills in configuring, implementing, and maintaining the ServiceNow Portfolio Management application, which includes the associated portals, reports, and integrations with other apps. To obtain it, the candidates must pass a single exam.
• ServiceNow Certified Implementation Specialist – Software Asset Management Professional: this certificate measures your knowledge and skills in configuring, maintaining, and implementing the ServiceNow SAM Professional applications. The potential candidates will be required to demonstrate their understanding of software asset core overview and fundamentals, data integrity-attributes and sources for data, practical management of software compliance, extending SAM, and operational integration of software processes.

Security Certification Path

This path has a list of certifications that the candidates can explore. This track is aimed at the specialists looking to demonstrate their skills in securing the ServiceNow platform. The available certificates are highlighted below:

• ServiceNow Certified Implementation Specialist – Vulnerability Response: the potential candidates for this certification must demonstrate their competence in configuring, maintaining, and implementing the ServiceNow Vulnerability Response Implementation. To get the certificate, they must complete a single exam that evaluates their expertise in vulnerability response applications and modules. You should also have skills in getting data into vulnerability response and automating vulnerability response, know which tools to use for managing vulnerability response, as well as know of vulnerability response data visualization.
• ServiceNow Certified Implementation Specialist – Vendor Risk Management: this option validates the competence of the professionals in configuring, maintaining, and implementing the ServiceNow Vendor Risk Management application. The qualifying exam is designed to measure their skills in vendor risk management, core configuration, assessment configuration, risk issues and processes, vendor portal configuration, dashboard reports, and other application relationships.
• ServiceNow Certified Implementation Specialist – Security Incident Response: this certificate validates your skills in implementing security incident response applications. To earn it, the students must pass one qualifying exam.
• ServiceNow Certified Implementation Specialist – Risk and Compliance: this certification validates one’s expertise in configuring, maintaining, and implementing the ServiceNow Risk, Compliance, Policy, and Audit Management applications. To get certified, the learners must demonstrate their understanding of GRC, entity scoping, implementation planning, extended capabilities, risk implementation approach, policy & compliance implementation approach, and audit management implementation.

Customer Service Certification Path

This track is designed for the professionals looking to demonstrate their competence in customer service management. There are two certifications available under this path:

• ServiceNow Certified Implementation Specialist – Customer Service Management:this option certifies the skills in configuring, implementing, and maintaining the ServiceNow CSM application. The potential candidates must demonstrate their knowledge of engagement methodology and project planning, customer service management integration, customer service management system setup & configuration, as well as CSM Portal, Service Catalog, Knowledge Management, Communities, and Performance Analytics.
• ServiceNow Certified Implementation Specialist – Field Service Management: this certification validates the applicants’ ability to implement, maintain, and configure the ServiceNow Field Service application. The prerequisite exam will measure your understanding of field service management fundamentals, implementation planning, as well as implementation of field service processes.

HR Certification Path

This path is aimed at an experienced HR looking to validate his/her skills in HR integrations and Lifecycle Events. It has a single option to offer:

• ServiceNow Certified Implementation Specialist – Human Resources: you must demonstrate your knowledge and skills in contributing to the implementation, maintenance, and configuration of the ServiceNow Human Resources suite of applications. The candidates must pass the qualifying exam, which measures competence in ServiceNow HR System Architecture, ServiceNow Core HR Application & HR Service Portal, ServiceNow Implementation Methodology, as well as Use Platform, Role & Contextual Security.

Platform Application Development Certification Path

This certification track is intended for the administrators who are looking to validate their knowledge of the application development fundamentals. The path has three options, which include the following:

• ServiceNow Certified System Administrator: this certification validates the expertise of the candidates in contributing to the implementation, maintenance, and configuration of the ServiceNow System. They have to possess an understanding of user interface and navigation, collaboration, self-service and process automation, database administration, and introduction to development. There is a single qualifying exam required for the obtainment of this certificate.
• ServiceNow Certified Application Developer: as for this option, it validates that a professional has the skills and knowledge required to develop applications that can resolve business problems for the employers and the ServiceNow ecosystem. The certificate is targeted at the sales engineers, ServiceNow customers, and partners. To get certified, the students must demonstrate their skills in designing and creating applications, application user interface, security & restricting access, application automation, working with external data, and managing applications. There is only one exam that leads to the certification.
• ServiceNow Certified Application Specialist – Performance Analytics: this certificate confirms your competence in performing the configuration, maintenance, and implementation of ServiceNow Performance Analytics solutions. It measures your skills and knowledge of architecture & deployment, indicators & indicator sources configuration, breakdowns & breakdown sources configuration, data collection, data visualization, as well as administration & solutions. To earn the certification, the applicants must pass a single exam in the multiple-choice question format.

ServiceNow Micro Certification Path

To keep the specialists abreast of the latest development in the industry, ServiceNow is continually developing new certification tracks to equip them with the hands-on skills and knowledge required to deliver in the ever-evolving digital world. They are grouped within the Micro pathway. These certificates are designed to validate the expertise of the professionals in the niche or newer domains within the ServiceNow platform. The options within this category cover similar tracks, which are available under the mainline path mentioned above.

Career Opportunities

After getting one of the certificates offered by ServiceNow, you can choose to become a ServiceNow System Administrator, a Senior Software Developer, a Software Engineering Manager, or a Solutions Architect. You can also earn an average salary of about $90,000 per year.

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