220-902 question 62 discussion


A customer is reporting a burning smell coming from a CRT monitor. Which of the following
should be taken into consideration before attempting to resolve the customers issue?

  • A. Disconnect power before inspecting the CRT power supply
  • B. CRT monitors should be serviced by qualified personnel
  • C. Have compressed air available to clear out the debris
  • D. Wear safely goggles to protect from the cathodes
Created 3 weeks ago by mvstober


i would say disconnect the monitor so it does not catch fire........


I would agree if A. only stated that you are unplugging it. But because it also states that you inspect it the answer is wrong. The MOST correct answer is B. Remember when you take the exam they are looking for the MOST correct answer from the information given. That includes not only the info in the question itself but also your answer options.