98-365 question 26 discussion


Users report that they are unable to print. What should you do first?

  • A. Verify that the Print Spooler Service is running.
  • B. Pause the Print Spooler service.
  • C. Restart the Print Spooler service.
  • D. Disable the Print Spooler Service.
Created 12 months ago by azad


The answer is A not C. Because you need to verify the print spooler service before actually restarting it. Please change it if possible!


A might be right but what does Microsoft says it is?


hm, well A seems the better answer to me. You would discover that the printserver isn`t running when you go and restart the service using the services management console, but when you use CMD, you wouldn`t.


Yes, Agreed totally


I agree with A


i do to, because if it is not running, we would start it, if it was , then restart it


The answer should be A. You can't restart something that has yet to start.


I totally agree, the answer should be A. Yes, C is a good troubleshooting step, but it isn't the first thing you do.


Work the issue from the outside in. Determine that its running in the first place. If its not then you restart it. If it is then it could possibly be caused by another issue. I also agree with A


Answer A would be a better answer.


At first sight i could say A but maybe answering C you can resolve immediatly the problem without loosing time to verify if the service is running or not. At the 99% of the cases you can fix it restarting the spooler.....


Thanks to everyone for contributing . I think a more proactive way of troubleshooting the problem would be to inspect the hardware (physical layer) - printer faulty, loose cable, printer out of paper, paper jam, toner, etc. That's the basic of troubleshooting. We don't directly go and check printing services first. Assuming that the above have been done, and we are to check the services end of thing, the first thing we see is if the print service is running or not. Its kind of a bold idea to go straight and restart the service. I also think the best answer would be 'A'.


Microsoft often will print a solution in a textbook, then people often find better ways to accomplish the same resolution. However, the exam will continue to use the original solution printed in the textbook. It is more important that we determine the answer on the exam, than trying to determine the best solution for the scenario.


its suppose to be A another question in the states that A is the answer. it has restart the printer as the answer.


the restart sometimes help, i think the answer is a verify (A)


La pregunta lo dice indirectamente,"Users report that they are unable to print" esto nos dice que el servicio esta corriendo ya que no se comenta que no ven la impresora solo que no pueden imprimir, haciendo un restart al servicio se puede solucionar


A. Verify that the Print Spooler Service is running.


The answer should be A. Verify that the Print Spooler Service is running.


C is correct just because print spooler shows it is running does not mean it is not in a frozen state so restart spooler C is correct