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Exin EX0-001 Exam - ITIL Foundation (syllabus 2011)

Questions & Answers for Exin EX0-001

Showing 1-15 of 424 Questions

Question #1 - Topic 1

Availability management is directly responsible for the availability of which of the following?

A. IT services and components

B. IT services and business processes

C. Components and business processes

D. IT services, components and business processes

Question #2 - Topic 1

Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A. Job descriptions

B. Functions

C. Teams

D. Roles, people or groups

Question #3 - Topic 1

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The Deming Cycle

B. The continual service improvement approach

C. The seven-step improvement process

D. The service lifecycle

Question #4 - Topic 1

The experiences, ideas, insights and values of individuals are examples of which level of
understanding within knowledge management?

A. Data

B. Information

C. Knowledge

D. Governance

Question #5 - Topic 1

Which statement should NOT be part of the value proposition for Service Design?

A. Reduced total cost of ownership

B. Improved quality of service

C. Improved Service alignment with business goals

D. Better balance of technical skills to support live services

Question #6 - Topic 1

What are the categories of event described in the UIL service operation book?

A. Informational, scheduled, normal

B. Scheduled, unscheduled, emergency

C. Informational, warning, exception

D. Warning, reactive, proactive

Question #7 - Topic 1

Which process will perform risk analysis and review of all suppliers and contracts on a
regular basis?

A. The service level management

B. The IT service continuity management

C. The service catalogue management

D. The supplier management

Question #8 - Topic 1

Which role is responsible for carrying out the activities of a process?

A. Process owner

B. Change manager

C. Service manager

D. Process practitioner

Question #9 - Topic 1

A process owner has been identified with an I in a RACI matrix. Which one of the
following would be expected of them?

A. Be accountable for the outcome of an activity

B. Perform an activity

C. Be kept up-to-date on the progress of an activity

D. Manage an activity

Question #10 - Topic 1

Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live
environment?

A. Service level management

B. Service catalogue management

C. Demand management

D. Service transition

Question #11 - Topic 1

Which one of the following functions would be responsible for the management of a data
centre?

A. Technical management

B. Service desk

C. Application management

D. Facilities management

Question #12 - Topic 1

What body exists to support the authorization of changes and to assist change
management in the assessment and prioritization of changes?

A. The change authorization board

B. The change advisory board

C. The change implementer

D. The change manager

Question #13 - Topic 1

Which of the following BEST describes partners' in the phrasepeople, processes, products
and partners"?

A. Suppliers, manufacturers and vendors

B. Customers

C. Internal departments

D. The facilities management function

Question #14 - Topic 1

Which of the following types of service should be included in the scope of service portfolio
management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A. 1 and 3 only

B. All of the above

C. 1 and 2 only

D. 2 and 3 only

Question #15 - Topic 1

Which process or function is responsible for monitoring activities and events in the IT
infrastructure?

A. Service level management

B. IT operations management

C. Capacity management

D. Incident management

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